Top 22 Technical support analyst Jobs in Suwanee Ga

Customer Support Analyst
Sage —Lawrenceville, GA
- $108,000 - $144,500 a year
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
5h
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
2d
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Technical Support Analyst I
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
2d
IT Analyst
Performance Foodservice —Oakwood, GA
- Full-time
- High school diploma or GED
- Entry level
14d
Microsystems Analyst
Northside Hospital Inc. —Atlanta, GA
- Full-time
- Hospital
- Research
- Mid-level
Client Support Analyst Tier I
Surgical Information Systems, LLC —Alpharetta, GA
- Hybrid work
- Mid-level
- Office
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
7d
Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA
Software Technology Inc —Decatur, GA
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Support Analyst
GoFan —Chamblee, GA
- Full-time
- High school
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Service Desk Support Analyst
Arnall Golden Gregory —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Network Analyst/Technician - NOC Evening/Swing
Emory University —Atlanta, GA
- Full-time
- Computer Science
- Mid-level
- Office
6d
Night Shift Network Operations Centre (NOC) Analyst
Arctiq —Duluth, GA
- Full-time
- Hybrid work
- Azure
- Mid-level
- Windows
Quick Apply
Analyst II, Systems Operations
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Weekends as needed
- Mid-level
- Windows
- SQL
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Incident and Problem Management Analyst
Inspire Brands —Atlanta, GA
- Computer Science
- 3 years
- Analysis skills
2d

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Customer Support Analyst

Sage -
Lawrenceville, GA

Apply Now

Job Details

$108,000 - $144,500 a year
5 hours ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Gym membership

Qualifications

Systems analysis
Technical Proficiency

Full Job Description

Job Description

As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.

In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.

This role is hybrid, three days per week onsite in our Lawrenceville office.

Key Responsibilities

Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.

Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.

Maintain current knowledge of assigned Sage products, support processes, and business applications.

Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.

Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.

Accurately document customer interactions and resolutions within the case management system.

Escalate unresolved issues to the appropriate teams, providing complete and relevant information.

Collaborate effectively with teammates and contribute to a positive, respectful work environment.

Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.

Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.

Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.

Skills, know-how and experience:

1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner

Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.

Requires the ability to adhere to a structured work schedule and efficiently self-manage work time

Requires strong verbal, listening, and written communication skills

Education or experience in construction or accounting is a plus

Behavioral Competencies:

Action oriented

Being resilient

Communicates effectively

Courage

Customer focus

Demonstrates self-awareness

Ensures accountability

Instills trust

Resourcefulness

Situational adaptability

Values differences

Plenty of perks:

100% paid premiums for health, dental, and vision coverage.

RRSP contribution match (100% up to 4%).

35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).

18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

5 days paid yearly to volunteer (through Sage Foundation).

$5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.

Sage Wellness Rewards Program (annual fitness reimbursement).

Library of on-demand career development options and ongoing training offerings.

Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

The compensation offered will be determined by factors such as location, level, job‑related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.
For this role, in those locations, the target salary range for new hires is $108,000 to $144,500.

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role‑based commission plan. Our Talent Acquisition team will provide details on applicable incentive programs. The range listed is one component of the Sage total compensation package.

#LI-MT1

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Refine Your Search

technical support analyst jobs in suwanee ga

Customer Support Analyst

Service Desk Analyst

Technical Support Analyst I

Technical Support Analyst

Service Desk Analyst - Tier I

Technical Support Analyst I

IT Analyst

Microsystems Analyst

Client Support Analyst Tier I

Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA

Support Analyst

Service Desk Support Analyst

Service Desk Analyst II

Network Analyst/Technician - NOC Evening/Swing

Night Shift Network Operations Centre (NOC) Analyst

Analyst II, Systems Operations

Analyst, EUC

Incident and Problem Management Analyst

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