Title: System Analyst
Classification: Exempt
Reports to: Director Project Delivery
Job Description
Position Overview
The System Analyst will support selection development, implementation, operationalization, and escalated support for corporate, warehouse, and store systems. Position demands strong technical acumen with relevant systems, critical thinking skills, and consistent project management/communication. The incumbent will support evolution of Vallarta’s systems including store, merchandising/master data, financial, human resources, labor management, asset protection, and supply chain.
Job Requirements:
- Responsible for project management, including planning, budgeting, communication, change management,
quality control, stakeholder alignment, issue resolution, and conflict management.
- Supports selection, development, and deployment efforts related to systems supporting corporate, warehouse,
and store functions.
- Support technical development of technology upgrades and innovative technologies, gaining and maintaining
stakeholder alignment (ownership, executive, senior management, team members), including
software/firmware/hardware, configuration, networking, testing, troubleshooting, and managing change impact
on existing processes (Business and IT)
- Roll out technology changes and innovative technology. Scope includes configuration, software installation,
associated business processes, and testing/troubleshooting.
- Manages all resources including vendors to meet objectives.
- Manages risks to availability of functionality to users/customers.
- Collaborate closely with vendors, help desk and field support functions to resolve emerging issues and to
effectively establish support for system changes and introduction of innovative technology, including clear and
simple to follow support procedures.
- Provide necessary end user-support.
- Driven by an exemplify by Vallarta’s core values: Customer Service, Commitment, Integrity, Respect, Humility and
Teamwork.
- Escalated issues: initial response time and resolution time.
- Meet or exceed project quality objectives and user expectations.
- Deliver projects at or below planned cost’s ability for stakeholders to complete necessary duties not
compromised.
- Feedback from internal customers, team members, management, and vendors.
Knowledge and skills
- Manages multiple demands and maintains forward progress on assigned work. Comfortable working under
pressure.
- Comfortable taking initiative with good sense of when escalation/discussion is needed before acting
- Acts with urgency to respond to customer-service impacting issues.
- Optional communication skills. Proactively communicates, not leaving stakeholders with uncertainty regarding
status. Knows what type of communication is suited to different situations (i.e., phone call, meeting, e-mail,
teams chat, text message, etc.)
- Strong project management skills including planning and communication of status.
- Ability to collaborate well with people from different disciplines with varying degrees of technology experience
including leadership, users, help desk, field support, system administrators, network administrators, database
administrators, analysts, and management.
- Ability to troubleshoot various systems, leveraging knowledge, experience, vendors, and peers to arrive at
situation-appropriate solutions. Excellent diagnostic and critical thinking skills, particularly with anticipating and
solving issues before they occur or become critical.
- Works in a graceful, positive, and confident manner with patience and flexibility. As position deals with high stress
situations cross functionally, able to appropriately deescalate in conflict situations to keep all resources and
stakeholders focused.
- Rigorous diligence.
- Effectively manages risks and benefits to assure the business and its customers are not negatively impacted.
- User level experience with Windows 11 and Office365 applications.
Required Education and Experience
- Bachelor’s degree in business, Information Technology, are related discipline.
- Relevant progressive experience in an environment with concurrent demands from multiple functions (business
and IT).
- Five or more years’ experience with consideration given to candidates with less time based on demonstrated
ability.
- Relevant progressive experience managing technical development efforts, including design, pilot, refinement,
rollout, and knowledge transfer to support organization (ex., help desk).
Physical Demands
Requires prolonged sitting. Typical physical demands or activities include standing, bending, stooping, kneeling, reaching, and walking. Position will require infrequent movement of IT equipment (less than 25 lbs.)
Position Type/Expected Hours of Work
This is an Exempt Level Position; schedule would be based on business hours Monday through Friday, morning, nights, weekends, and holidays that are required at Vallarta’s headquarters in Santa Clarita, CA. This is not a remote or hybrid position. With the exceptions noted below, this is a full-time on-site position.
- Overnight and weekend work will be required as driven by project demands (infrequent).
- Company reimbursed travel (infrequent day and infrequent overnight) may be required in Los Angeles area (San
Fernando Valley, Whittier, Downey, Valencia, Canyon Country, Antelope Valley, (Palmdale, Lancaster, Victorville)
Bakersfield, and Fresno.
This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.
California Consumer Privacy Act (“CCPA”) Notice to Applicants
This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
“Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
Information We Collect about Applicants
We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
- Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
- Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
- Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
- Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
- Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
- Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
- Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
Purposes for Collection of Your Personal Information
We use the above categories of personal information for the following business purpose(s):
- To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
- To conduct and verify background checks (where applicable).
- If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
- For security purposes.
- To obtain and/or maintain insurance policies and coverage.
- To comply with applicable federal, state, and local laws and regulations.
- To manage workers’ compensation claims and conduct workplace investigations.
Third-Party Collection of Personal Information
The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.
Additional CCPA Disclosures
At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.
Further, nothing in this notice restricts Vallarta’s rights or ability to:
- Comply with applicable federal, state, and local laws and regulations.
- Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
- Exercise its legal rights and defend claims.
- Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
- Detect and respond to unauthorized activity and security incidents.
- Protect against and report potential illegal activity and/or fraud; or
- Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
Contact Us
For more information or any questions about this notice, please contact Human Resources, at 818-898-0088.
