Turn your calling into a career at Baptist Children's Homes of NC as a Case Manager - Supervisor at our Franklin, NC Residential Childcare Cottage Ministry!
OUR MISSION: Sharing hope... changing lives.
OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.
FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina.
WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala.
Learn more at bchfamily.org!
Job Title: Supervisor/Case Manager - Franklin, NC
Department: Programs and Services
Reports To: VP Child and Family Services
Revised Date: September 2025
FLSA Status: Exempt
SUMMARY
The Supervisor/Case Manager is to perform duties and responsibilities related to the function and supervision of the Human Services Ministry enabling the assigned cottage and/or campus to function at the highest level of competency in carrying out the Institutions policies, procedures and programs. These activities relate to supervision, teamwork, group work, work with family according to the developed plan, family and custodian contacts, community resources, and case record management.
QUALIFICATIONS
- Bachelors Degree in Human Services or related field, from an accredited University or Accredited Seminary
- Two years of experience with population served is preferred
- Minimum of 21 years of age.
- Must have the capability to manage, plan, organize, implement, monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements and Medicaid guidelines.
- Meets the general qualifications for employment as outlined in the agency's personnel policies
- Respects the cultural diversity of children, and strives to create a positive relationship
- Valid driver license and safe driving record.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervision:
- Directs, supervises and manages the duties responsibilities of the staff and clients in care
- Supervision of Cottage Parents in all aspects of the day to day operation of the home(s) as required.
- Provides on-call and as-need assistance to staff
- Prepares for and participates in regular supervisory conferences and management meetings
- Participates in 90-day and annual staff performance evaluations.
- Keeps direct supervisor/director informed on current status of total work responsibilities
Policies and Procedures:
- Functions within the guidelines of the job description and the Program of Intentionalized Services
- Represents the Institution’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner
Professionalism/Teamwork:
- Demonstrates knowledge of and ability to work as a supervisor and member of the cottage team
- Has knowledge of and supports the roles of other team members
- Respects the right of the team to be involved with the child and his/her family
- Shares with their team members information necessary for cottage and Treatment Team decision making
- Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment
- Participates as a team member in team meetings, management meetings and other staff meetings
- Participates in ongoing monitoring of effectiveness of the team’s functioning
- Researches and conducts staff training on appropriate subjects as assigned
- Provides leadership in creating and maintaining therapeutic milieu
- Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
- Participates in the agency’s Performance Quality Improvement (PQI) program as needed.
Clients:
- May be required to facilitate the inquiry, Family Assessment Conference, admission, intake, in-care, transfer, and discharge conferences
- Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family
- Provides support, encouragement, recognition of feelings and problem-solving in the provision of family work and assist in securing clinical services
- May be required to arrange family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events
- Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs
- May be required to conduct educational sessions to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self esteem
- Supports medical, dental and other appointments for youth in care
- Keeps the focus on the custodian to be responsible for parenting the child’s placement
- Supports the custodian in being responsible in the parental role during child’s placement
- Sets the tone that clarifies BCH’s “CARE” approach to family work
- The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances.
Record Keeping:
- Supervise maintenance of all client files and documentation of current case activities. This includes, but is not limited to, Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Management Plans, Outcome Measurements (including Duke Study), Consents, Progress Notes, Admission, Transfer, Discharge Memo’s, Alerting Slips, Court Reports, Aftercare Plans
Knowledge and Training:
- Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families
- Has a body of knowledge and skills necessary to carry out the responsibilities of the position
- Demonstrates a knowledge level of current trends in the area of services to families and children
- Develops a pool of external resources for supporting services on an as needed basis
- Demonstrates and implements a working knowledge of skills in working with family systems, individuals and groups
EQUIPMENT:
Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft Outlook, Excel and Word software programs.
LANGUAGE SKILLS:
Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.
CONTACT WITH OTHERS:
Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected.
MENTAL / VISUAL / AUDITIORY DEMAND:
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.
CONFIDENTIAL DATA:
Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. Driving motor vehicles.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.
