Top 78 Call center Jobs in Sylvania, Oh

Contact Center Manager (Hybrid)
WYN Consultants —Holland, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- English
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Customer Support Specialist
Backyard Products, LLC —Monroe, MI
- $16 - $18 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
- Paid holidays
- Health insurance
Quick Apply
5d
Call Center/Customer Service Rep
Automated Health Systems —Toledo, OH
- $15 - $18 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
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Associate Customer Care Specialist
Medical Mutual of Ohio —Rossford, OH
- Monday to Friday
- Remote
- Computer literacy
- High school diploma or GED
- Business Administration
- Health savings account
- Disability insurance
Telephone Operator 2
University of Toledo —Toledo, OH
- $17.23 an hour
- Part-time
- Writing skills
- Microsoft Office
- High school diploma or GED
Client Care Representative
All Seasons Heating, AC & Plumbing —Toledo, OH
- $18 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13d
First Party Collections
AllianceOne Inc. —Maumee, OH
- $17 an hour
- Email
- Organizational skills
- In-person
- Communication skills
- Health savings account
- Health insurance
Customer Service and Call Center
Appliance Center —Maumee, OH
- $15 - $16 an hour
- Full-time
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Debt Collection Specialist (No Weekends!)
AllianceOne Inc. —Maumee, OH
- From $16 an hour
- Email
- Sales
- Communication skills
- Entry level
- Paid training
- Health savings account
Remote Debt Collection Specialist (Purchased Paper) – No Weekends | Hiring Maumee, OH Residents
AllianceOne Inc. —Maumee, OH
- $15 - $20 an hour
- Email
- Remote
- Computer literacy
- Mid-level
- Criminal background check
- Paid training
- Health savings account
Client Success Specialist
greenpath, inc. —Monroe, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service Representative
Hart Medical Equipment —Maumee, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Cleaning
- COVID-19 protective measures
Quick Apply
Call Center Representative / Call Center / Per Diem
Wood County Hospital Assn —Bowling Green, OH
- Per diem
- Hospital
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
Telemarketer - State Farm Agent Team Member
Steve Decker - State Farm Agent —Maumee, OH
- $15 - $20 an hour
- Part-time
- Office
- Entry level
- Opportunities for advancement
- Flexible schedule
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RN Call Center
Hospice of Northwest Ohio —Toledo, OH
- Part-time
- CPR Certification
- Nursing
- RN License
14d
Client Advocate
greenpath, inc. —Monroe, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Call Center Supervisor (1st Party Collections)
AllianceOne Inc. —Maumee, OH
- $19 an hour
- Email
- Remote
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Call Center Supervisor
AllianceOne Inc. —Maumee, OH
- $17 an hour
- Email
- Remote
- Mid-level
- High school diploma or GED
- Supervising experience
6d
Dispatch Team Lead (Holland, OH)
Velocity A Managed Services Company —Holland, OH
- $17 - $18 an hour
- Monday to Friday
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Disability insurance
Alliance One--Commercial Cleaner
Clean Team, Inc —Maumee, OH
- Part-time
- Entry level
- Commercial
- Under 1 year
- Paid training
- Opportunities for advancement
Quick Apply
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Contact Center Manager (Hybrid)

WYN Consultants -
Holland, OH

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Paid sick time

Qualifications

Staff supervision
Teamwork
Team supervision
Managing teams in a customer support role
English
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Leading team collaboration initiatives
Communications
Business Administration
Business operations
Process management
Leadership
Call center management

Full Job Description

Overview

General Summary

The Contact Center Manager is responsible for leading the daily operations of the Enterprise Solutions Contact Center, ensuring exceptional customer experiences while driving operational excellence across all customer support channels. This role provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.

The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and is passionate about developing people, improving processes, and using data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.

Success in this role requires strong operational leadership, excellent communication skills, sound business judgment, and the ability to motivate high-performing teams while adapting to evolving business priorities and customer expectations.

Primary Duties and Responsibilities

Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer satisfaction.
Monitor, analyze, and communicate operational performance metrics, including:
Average Speed to Answer (ASA)
Service Level
Average Handle Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
Quality Assurance Scores
Ticket Aging
Schedule Adherence
Occupancy
Agent Productivity
Absenteeism and Turnover
Supervisor Coaching Completion
Develop and implement action plans to improve customer satisfaction, operational efficiency, service quality, and employee performance.
Partner with Workforce Management to forecast staffing needs, optimize scheduling, and ensure appropriate coverage based on business demand.
Develop capacity plans and operational readiness strategies to support seasonal demand, organizational growth, new client implementations, and business initiatives.
Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development discussions for leaders and team members.
Build leadership bench strength through succession planning, mentoring, and talent development initiatives.
Serve as the primary escalation point for complex customer issues and ensure timely, effective resolution.
Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
Identify opportunities to streamline workflows through automation, process improvements, knowledge management, and technology enhancements.
Ensure compliance with company policies, customer contractual requirements, security standards, and applicable regulatory guidelines.
Prepare and present operational reports, business reviews, forecasts, and executive performance updates.
Develop and manage departmental budgets while maintaining financial accountability and identifying cost-saving opportunities.
Lead operational readiness efforts for new customer implementations, organizational changes, and major service initiatives.
Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
Perform other duties as assigned.

Qualifications, Education & Experience

Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
Minimum of five (5) years of progressive Contact Center experience.
Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
Demonstrated success leading operations within a high-volume, multi-channel contact center environment.

Knowledge, Skills & Abilities

Exceptional leadership, coaching, and talent development skills.
Customer-focused mindset with a commitment to delivering outstanding service experiences.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong analytical, problem-solving, and critical-thinking abilities with close attention to detail.
Ability to interpret operational data and translate insights into measurable business improvements.
Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment.
Excellent organizational, planning, and project management skills.
Proven ability to build collaborative relationships and influence cross-functional teams.
Ability to make sound decisions under pressure while maintaining professionalism and composure.
Self-motivated with the ability to work independently and effectively lead diverse teams.
Proficiency with Microsoft Office Suite and the ability to quickly learn new business systems and technologies.
High level of integrity, accountability, and professionalism.
Commitment to fostering an inclusive workplace where employees are empowered to succeed.
Strong knowledge of contact center operations, workforce management, quality assurance, and customer experience best practices.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Sick Time
401(k) with Employer Match
Paid Parental Leave
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Supplemental Benefit Options Available

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Flexible schedule
Work from home

Education:

Bachelor's (Preferred)

Experience:

Leadership: 3 years (Required)
Contact Center: 5 years (Required)
Performance metrics: 3 years (Required)
SLA's: 3 years (Required)
KPI: 3 years (Required)
Customer Service: 5 years (Required)

Language:

English (Required)

Location:

Holland, OH (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Holland, OH (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Holland, OH

Quick Apply

Refine Your Search

call center jobs in sylvania, oh

Contact Center Manager (Hybrid)

Call Center Customer Support Specialist

Call Center/Customer Service Rep

Associate Customer Care Specialist

Telephone Operator 2

Client Care Representative

First Party Collections

Customer Service and Call Center

Debt Collection Specialist (No Weekends!)

Remote Debt Collection Specialist (Purchased Paper) – No Weekends | Hiring Maumee, OH Residents

Client Success Specialist

Customer Service Representative

Call Center Representative / Call Center / Per Diem

Telemarketer - State Farm Agent Team Member

RN Call Center

Client Advocate

Call Center Supervisor (1st Party Collections)

Call Center Supervisor

Dispatch Team Lead (Holland, OH)

Alliance One--Commercial Cleaner

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