Top 243 Technical support Jobs in Syosset, Ny

Education Support Analyst
Custom Computer Specialists —Hauppauge, NY
- $60,000 - $70,000 a year
- Call employer
- School experience
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
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Level 2 Desktop Technician
Compucom Staffing —Westbury, NY
- $20.25 - $27.00 an hour
- Contract
- Mid-level
- Windows
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
Customer Service Associate
BH Consulting, Inc —Carle Place, NY
- $18 - $22 an hour
- Full-time
- Background check
- Management
- Sales
- Paid holidays
- 401(k)
Quick Apply
IT Support and Field Technician
CMIT Solutions of Hartford & Stamford —Stamford, CT
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
2d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
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IT Support Specialist
Kaufman Dolowich LLP —Woodbury, NY
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Windows
- AD&D insurance
- Paid holidays
4d
IT Support Technician I
East Coast Capital —Melville, NY
- $45,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Associate
Arrow Electronics, Inc. —Melville, NY
- $36.17 - $44.21 an hour
- Full-time
- Hybrid work
- Research
- Office
- Microsoft Office
- Health savings account
- Paid holidays
IT Help Desk Support
U.S. Dynamics Corporation —Amityville, NY
- $25 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
2d
IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
11d
Jr. IT Configuration Technician
Ergonomic Group Inc. —Jericho, NY
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Driver's License
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Schimenti Construction Company —Rye Brook, NY
- $55,000 - $70,000 a year
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Computer Support Rep
Sid Harvey Industries I —Garden City, NY
- $25 - $28 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- ERP systems
- Profit sharing
- Paid holidays
Specialist, PC Support II
MSC Industrial Supply Co. —Melville, NY
- $65,660 - $83,589 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Service Desk Specialist
Personal Touch Home Care —North New Hyde Park, NY
- $70,000 - $75,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
6d
Technical Support Specialist (Casino Management System)
Resorts World Inc. —Queens, NY
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer Science
- Mid-level
Quick Apply
5d
Technology Specialist
Flexible IT —Hauppauge, NY
- $60,000 - $70,000 a year
- Full-time
- Azure
- Office
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance

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technical support jobs near syosset, ny

Education Support Analyst

Custom Computer Specialists -
Hauppauge, NY

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Job Details

$60,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking an Education Support Analyst to join our Application Services team.

The Education Support Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically savvy and customer service oriented. Candidates must be willing to travel to Infinite Campus (Blaine, MN) for certification training as well as team building events as required. Other travel may be required.

Location: Hauppauge, NY.

Salary: $60,000-70,000

What You'll Do:

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.
Provide technical support via the telephone and support portal.
Verify support contact credentials and account service level agreements.
Assist the customer by resolving the incident, redirecting the call, or escalating.
Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.
Keep customers advised on the steps being taken to resolve their incident or service request.
Prioritize multiple tasks throughout the day as circumstances require, with supervision.
Maintain technical product knowledge on existing and new products.
Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution.
Other duties as assigned.

What You Bring:

BA/BS degree or equivalent work experience.
Previous experience in a support center or customer service organization.
Work experience with K-12 education.
Experience with Infinite Campus student information system a plus+.
Familiarity with web, Contact Management systems, and PC based applications.
Ability and willingness to travel periodically for required training and team conferences, including a mandatory, approximately one-week onsite Infinite Campus Support Certification program in Minnesota (typically three full training days plus two travel days), as well as occasional attendance at industry and Infinite Campus support conferences. Conference participation is rotational and may include the HDI Conference and the annual Infinite Campus Support Conference.
HDI Support Certification a plus+ .
Able to demonstrate a professional attitude while providing outstanding, industry-leading customer service.
Dependable, representing a positive work ethic.
Excellent written and verbal communication.
Attention to detail; demonstrating consistent follow-through with set processes and documented procedures.
Able to work in a fast-paced environment with frequent software releases.
Positive attitude.
Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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Refine Your Search

technical support jobs in syosset, ny

Education Support Analyst

Level 2 Desktop Technician

Customer Service Associate

IT Support and Field Technician

IT Support Technician

IT Support Specialist

IT Support Technician I

Help Desk Analyst

Technical Support Associate

IT Help Desk Support

IT Coordinator

Jr. IT Configuration Technician

IT Support Technician

Computer Support Rep

Specialist, PC Support II

IT Support Analyst I

IT Service Desk Specialist

Technical Support Specialist (Casino Management System)

Technology Specialist

Support Technician II

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