Top 3 Collection agent Jobs in Syracuse, Ny

Collections Officer / MSR
Syracuse Fire Department Credit Union —Syracuse, NY
- From $20 an hour
- Full-time
- Background check
- Office
- Math
- Paid training
- Disability insurance
Quick Apply
5d
Dental Billing & Collections Specialist (NOT REMOTE)
Pediatric Dentistry & Family Orthodontics —Fayetteville, NY
- $22 - $28 an hour
- Full-time
- Dental office
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Legal Collections Administrator / Legal Accou
Simon's Agency, Inc. —Liverpool, NY
- $18 - $23 an hour
- Full-time
- HIPAA
- Mid-level
- Communication skills
Quick Apply

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Billing Specialist
SUNY Upstate Medical University —Syracuse, NY
High School degree or equivalent and two years clerical support in a medical billing setting. Billing Operations Performs all routine tasks, including charge…
$17.64 - $28.17 an hour
Medical Billing Specialist
Turning Stone Enterprises —Oneida, NY
Assists front desk staff with patient’s eligibility verification. As our Revenue Cycle Specialist, you'll play a vital role in ensuring accurate billing, timely…
From $20 an hour
Quick Apply
14d

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Paralegal - Civil Litigation - Federal Courts Preferred. Collections and Foreclosure Experience
Schuerger Law Group —Columbus, OH
This position offers the opportunity to work closely with experienced attorneys on challenging cases while expanding your knowledge of the legal field.
From $50,000 a year
Quick Apply
4d
Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
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4d

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Collections Officer / MSR

Syracuse Fire Department Credit Union
Syracuse, NY

Quick Apply

Job Details

Full-time
From $20 an hour
5 days ago

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Debt collection phone call
Electronic fund transfers
Visitor query response
Cash amount verification
Loan payment processing
Financial services customer support
Confidential information handling
Customer relationship building
Email customer support
Account maintenance
Depositing cash
Phone communication
Foreclosure prevention
Client rapport building
Greeting customers
Client inquiry handling
Bank transfers
Promoting bank products
Cash drawer securing
Financial issue resolution
Cross-selling
Customer payment reminders
Math
Financial records management
Decision making
Mortgage debt collection accounts
Debt collection payment plan
Credit union experience
Assisting with digital banking services
Deposits

Full Job Description

Job Responsibilities:

Greet and welcome members and visitors to the credit union in a professional manner. Build relationships and enhance the member experience by responding to requests in a friendly, helpful, and positive manner.
Provide in-person, telephone, and electronic support regarding credit union products, services, policies, and procedures.
Respond to member inquiries, concerns, and complaints, resolving issues promptly or directing members to the appropriate resource for assistance.
Handle member transactions including deposits, withdrawals, transfers, loan payments, line of credit advances, check requests, and other account servicing needs.
Promote, explain, and cross-sell credit union products and services including consumer and mortgage loans, IRAs, certificates, debit and credit cards, online banking, and mobile services.
Balance cash drawer at the end of each shift, research and resolve discrepancies, and report unresolved issues to management.
Process mail, night drop, electronic transactions, and other operational duties as assigned.
Research and resolve account discrepancies related to deposits, withdrawals, payments, and member accounts.
Assist members with account balancing, payroll deduction forms, direct deposit setup, online banking access, and mobile payment services.
Maintain and balance coin machine operations.

Collections Responsibilities:

Contact members with delinquent loan accounts by phone, email, text, and written correspondence to discuss repayment options and bring accounts current.
Review delinquent accounts and recommend appropriate collection actions while adhering to all federal and state regulations and credit union policies.
Negotiate payment arrangements and workout plans that help members resolve financial obligations while minimizing losses to the credit union.
Maintain accurate and detailed records of collection efforts, member communications, and payment commitments.
Monitor loan delinquency reports and prioritize collection activities based on risk and account status.
Educate members on available financial solutions and refer them to appropriate products or services when needed.
Repossession coordination, bankruptcy documentation, and other collection-related activities as directed.
Work collaboratively with lending and management teams to reduce delinquency ratios and improve portfolio performance.
Ensure all collection activities are conducted professionally, respectfully, and in compliance with applicable laws and regulations.

Qualifications

Experience:

Previous member service, banking, credit union, financial institution, or customer service experience preferred.
Previous collections experience preferred.
Cash handling experience preferred.
Strong math, communication, problem-solving, and organizational skills.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with computer systems and standard office equipment.

At our credit union, we value exceptional service and strive to create a welcoming environment for our members. The Collections / Member Service Representative plays a key role in both delivering outstanding member service and protecting the financial well-being of the credit union through effective collection efforts. The ideal candidate is member-focused, detail-oriented, and committed to helping members achieve financial success.

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

collection agent jobs in syracuse, ny

Collections Officer / MSR

Dental Billing & Collections Specialist (NOT REMOTE)

Legal Collections Administrator / Legal Accou

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I want to receive the latest job alert for collection agent in syracuse, ny

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