Department Code
31050-5110
Department
Department of Public Safety
Job Title
Specialist Technical Operations and Support
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$62,400 - $75,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
The Specialist Technical Operations and Support reports to Campus Safety and Emergency Management Services (CSEMS) and supports the technical priorities of CSEMS. The position is responsible for the code-based maintenance of all software utilized by the Department, as well as integration between software.
Education and Experience
- Bachelor’s degree or comparable education and work experience in information technology, computer science, or similar field(s) preferred.
- 3+ years relevant experience in information technologies/computer science preferred.
Skills and Knowledge
- Basic understanding of networking, IT hardware, software and wireless technologies.
- Basic understanding of web application design and development.
- SQL, HTML, CSS, C#, JavaScript, and ColdFusion language experience preferred.
- Well developed technical and written/oral communication skills.
- Interacts with others to analyze information/data, provide advice, opinions, and counsel utilizing problem-solving skills.
Responsibilities
- Provide on-call technical support to troubleshoot the department’s critical software/integration.
- Coordinate with Administrative Computer Systems (ACS) and Unit resources to support DPS in-car video systems, body-worn cameras, key and service weapon automated retrieval system, CSEMS issued cellular phones, applications and procedures related to the University-wide video security and electronic access control systems.
- Provide software support for a variety of systems such as ID card management databases, campus-wide camera /electronic card access systems, as well as critical integrations between software.
- Periodically conduct training for all CSEMS personnel to ensure every software system is being utilized to its full capabilities.
- Conduct documentation for any modifications to code-based systems/programs such building security systems, including camera and electronic access control locations, and system integrations.
- Research, recommend, install and support new software applications or upgrades.
- Assist in producing and analyzing query-based data reporting as requested.
- Serves as a liaison with Administrative Computing Services (ACS) for desktop (software) supported needs.
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
