Department Code
33000-7361
Department
Office of Chief Operations Officer
Job Title
Campus Dining Supervisor
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours.
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
Syracuse University Campus Dining is comprised of more than 30 on-campus eateries, including multiple “All You Care to Eat” dining rooms, cafés, coffee houses, national brand franchise food courts, and retail convenience stores. This role is responsible for the daily operations of and directly supervising employees in a designated Campus Dining location.The supervisor’s role is to lead all union employees, student workers and part-time workers to ensure adherence to all safety and brand standards and customer service excellence is achieved. This leadership role is responsible to manage, hire, schedule, train and approve payroll for all employees, and coordinate with various campus partners to bring employee labor issues to full resolution. Additionally, the Campus Dining Supervisor is responsible to maintain product inventory and usage levels, ensuring all efficiency standards.
Education and Experience
- Associate degree in hospitality, restaurant or business management and/or a combination of supervisory and food service experience equal to 5 years or more.
Skills and Knowledge
- Excellent leadership and communication skills
- Well-developed analytical, technical, computer and oral and written communication are necessary for this position.
- Ability to make autonomous, data-driven decisions based on current business operations and defined departmental strategy.
- Must be able to support all areas of Campus Dining, including flexible/rotating work shift times.
Responsibilities
Supervision:
- Inspire and motivate team members while maintaining accountability for their actions.
- Actively supervise dining center staff in performing daily duties; ensure that employees are working efficiently and safety standards are being adhered to.
- Ensure department policies and union rules are being upheld and that customer service standards are being met.
- Provide continuous oversight, moving around the work unit to ensure constant visibility to and support for staff.
- Continually remind and apply department policies and safety standards.
- Promptly address challenges or concerns that arise and enlist assistance of campus partners if necessary.
Administrative:
- Conduct necessary employee training.
- Create scheduling in accordance with deadlines instituted by union contract.
- Ensure payroll is accurately and timely submitted.
Inventory:
- Maintain product inventory and service needs; conduct forecasting and ordering product to support safe and efficient unit operations.
- Keep daily service records, input into computerized system, post invoices, order direct purchases.
- Monitor unit data metrics including patron usage, labor, and food cost.
Employee Relations:
- Timely address employee misconduct of with employees.
- Maintain timely and accurate documentation of employee infractions, misconduct, time and attendance issues etc.
- Working with HR, issue appropriate timely disciplinary action.
- Partner with HR/Labor Relations to address regarding reasonable accommodation, leaves of absence or other employee issues.
All other duties as assigned.
- Supports other Campus Dining work locations and/or the Catering Services Department at events as needed.
- Work cooperatively with others to achieve group objectives.
Physical Requirements
- Prolonged walking and standing.
- Frequent pushing, twisting; Occasional stooping and reaching overhead.
- Some kneeling, crouching and stair climbing.
- Lifting and carrying 50 pounds.
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
