Requisition ID: 929874
Store #: E05435 Customer Service SYRC3
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Sales Administrator supports the sales organization by managing order processing, maintaining customer accounts, and ensuring accurate and timely communication between sales, customer service, and operations. This role is critical in driving efficiency, data accuracy, and a positive customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
- Serve as a primary point of contact for sales representatives and key customer accounts regarding orders, pricing, timelines, and service-related inquiries.
- Process and manage sales orders accurately through internal systems, ensuring order details, pricing, and customer information are correct from entry through fulfillment and invoicing.
- Provide proactive communication regarding order status, delays, backorders, and service concerns while resolving order discrepancies in partnership with internal teams.
- Support onboarding activities for new customer accounts including system setup, documentation, and account maintenance.
- Maintain accurate customer, sales, and order records within CRM and ERP systems while preparing recurring reports related to sales activity, KPIs, order volume, and operational performance.
- Identify reporting inconsistencies and support process improvement initiatives to increase operational efficiency and data accuracy.
- Partner cross-functionally with production, lab, shipping, billing, customer service, and sales teams to ensure smooth order flow and high levels of customer satisfaction.
- Assist with quote generation, pricing updates, contracts, agreements, product files, and additional administrative support activities.
- Support marketing-related functions including welcome kits, trade show materials, job stuffers, and sales support initiatives.
- Participate in continuous improvement initiatives focused on customer experience, service levels, and operational effectiveness.
BASIC QUALIFICATIONS
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in sales support, customer service, administrative support, or related field.
- Strong attention to detail, organization, and problem-solving skills.
- Proficient in Microsoft Office applications including Excel, Outlook, and Word.
- Strong written and verbal communication skills with the ability to work effectively in a fast-paced environment.
PREFERRED QUALIFICATIONS
- Experience in optical, manufacturing, healthcare, or distribution environments preferred.
- Knowledge of order management, fulfillment, or order-to-cash processes.
- Experience working with ERP and CRM systems.
- Familiarity with sales reporting, KPI tracking, and operational metrics.
Pay Range: 23.54 - 37.19
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email
[email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
