Department Code
31301-0097
Department
D'Aniello Institute for Veterans and Military Families (IVMF)
Job Title
Program Coordinator, Ambassador & Engagement
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$62,400 - $63,900
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
The D’Aniello Institute for Veterans and Military Families (IVMF) Alumni Services & Engagement (ASE) team is seeking a proactive and detail-oriented Program Coordinator to support the Ambassador Program and broader ASE event operations. This role will contribute equally to two key workstreams: coordinating the Ambassador Program lifecycle and supporting event coordination and execution across alumni, engagement, and ambassador initiatives.
This role requires a resourceful team player who excels at coordinating program activities, maintaining clear and consistent communications, and fostering strong relationships with ambassadors, community partners, and stakeholders. The Program Coordinator will contribute to program delivery by supporting event planning and execution, ambassador communications, and handling logistics and documentation. This role will also assist with marketing and recruitment efforts to help grow program and events reach and impact.
Additional responsibilities include supporting the broader ASE team with event logistics, email communications, inventory, and data reporting. The Program Coordinator will report directly to the Director and will be instrumental in ensuring a seamless, high-quality experience for program participants and stakeholders engaged with the IVMF.
Education and Experience
- Bachelor’s degree preferred
- Two to four years of professional experience
- Experience in event coordination and inventory management
- Experience in event systems preferred such as Eventbrite, Fonteva, etc.
- Experience with small businesses and veteran owned businesses is preferred
- Prior experience working with active duty, veteran, and military families preferred
- Knowledge of Salesforce or equivalent CRM platform is preferred
Skills and Knowledge
- Excellent communicator, both oral and written; demonstrated ability to communicate effectively with various stakeholder groups
- Ability to adjust to changing priorities and work in a fast-paced environment
- Experience creating and maintaining resource and SOP documents, as well as identifying areas of improvement
- Experience and personal discipline to successfully manage multiple, concurrent projects; can meet deadlines with competing demands
- Exceptional organizational skills and attention to detail
- Positive, team-focused, and customer-service mindset
- Preference given to those with a military service connection, or who have worked with veteran, military, and/or family stakeholders, universities or think-tanks, and familiarity with related government programs and services for veterans, families, and related civilian human services programs.
Responsibilities
Ambassador Program Coordination
- Support the Ambassador Program lifecycle, including recruitment, application, training logistics, and ongoing administrative operations, ensuring ambassadors are well-equipped to represent the IVMF in their local communities and enhance their local ecosystem.
- Maintain ambassador onboarding materials and toolkits to ensure consistent program delivery and alignment with IVMF values.
- Serve as a point of contact for ambassadors, fostering engagement, accountability, and a sense of community.
- Independently manage the Community Inquiry form, triaging and referring requests to appropriate resources and ambassadors to ensure timely and effective support.
- Collaborate with the Program Manager to collect, analyze, and synthesize ambassador-reported metrics and narratives to assess community, regional, and national impact.
- Support the Ecosystem Leadership Projects organization, tracking of activities, resource allocation, and impact gathering ensuring projects are impactful, complete, and well supported.
- Coordinate monthly/quarterly virtual meetings with Ambassadors and Regional Lead.
Event & Engagement Coordination (Alumni, Engagement, & Ambassador)
- Support the planning and execution of Ambassador, Alumni and Engagement events, including virtual and in-person events that serve multiple stakeholder levels.
- Serve as the logistical lead for events to include RFP, catering, A/V, vendor management, registration page creation, RSVP management, and on-site check-in.
- Engage with various internal and external stakeholders to support the promotion, collaboration, and awareness of AS&E events.
- Manage AS&E inventory and shipping logistics to ensure timely delivery of materials to events and ambassadors.
- Track event participation and feedback to inform continuous improvements and future planning.
Data & Reporting
- Maintain and update data across platforms including but not limited to Monday.com, Salesforce, and Microsoft Teams, ensuring accuracy and accessibility.
- Support the management and reconciliation of budgetary data to include expense tracking, invoices, reports, etc.
- Consolidate program metrics, ambassador feedback, testimonials, and community impact data to support reporting, storytelling, funder reports, and strategic planning.
- Maintain and continuously enhance AS&E team metric dashboards to communicate program performance and impact to internal and external stakeholders.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
