Top 4 Hotel front office manager Jobs in Syracuse, Ny

Front Office Manager OEM/HM
Courtyard/Residence Inn Syracuse Downtown —Syracuse, NY
- $25 - $30 an hour
- Full-time
- Residential
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Guest Service Agent
Parkview Hotel Syracuse —Syracuse, NY
- $16.50 - $17.50 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Guest Service Agent
Spark by Hilton —East Syracuse, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
17h

Other jobs to consider

Find your next job by exploring related positions.

Front Desk Clerk
DoubleTree by Hilton Syracuse —East Syracuse, NY
Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Ensure a high level of product knowledge of the hotel,…
$16.50 an hour
Quick Apply
Guest Service Agent
Parkview Hotel Syracuse —Syracuse, NY
As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
$16.50 - $17.50 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
Quick Apply
HIRING EXPERIENCED NIGHT AUDITOR
Best Western Lakewood Inn —Hebron, OH
Responsibilities include* registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
From $12 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for hotel front office manager in syracuse, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel front office manager jobs near syracuse, ny

Guest Service Agent jobs in Syracuse, NY

Front Office Manager jobs in Syracuse, NY

Passenger Service Agent jobs in John F. Kennedy International Airport, NY

Travel Agent jobs in Orange County, CA

Guest Service Agent jobs in Poughkeepsie, NY

Guest Service Agent jobs in Sussex, NJ

Entry Level Customer Service Representative jobs in Atlanta, GA

Airline Agent jobs in Jacksonville, FL

Guest Service Agent jobs in Jackson, MS

Guest Service Agent jobs in Loveland, CO

Front Office Manager jobs in Atlanta, GA

Front Office Manager jobs in Portland, OR

Front Office Manager jobs in Greenville, SC

Front Office Manager jobs in Aspen, CO

Back Office Banking jobs in New York, NY

Logistics Manager jobs in Greenville, SC

Airline Customer Service Agent jobs in Houston, TX

Guest Service Agent jobs in Fremont, CA

Guest Service Agent jobs in Latham, NY

Customer Service jobs in Staten Island, NY

Front Office Manager OEM/HM

Courtyard/Residence Inn Syracuse Downtown -
Syracuse, NY

Quick Apply

Job Details

Full-time
$25 - $30 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Computer operation

Full Job Description

Overview:

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

Key Duties & Responsibilities:

Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
Work collaboratively with all members of the front office team in departmental planning, development, and execution.
Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
Work closely with department managers and supervisors to develop them both personally and professionally.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
Establish standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
Provide Leadership / Mentoring to Front Office staff.
Maintain complete knowledge of all Front Office department policies/service procedures.
Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
Review and respond to daily operational demands as it relates to the hotel.
Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
Monitor security of public areas of the hotel.
Establish par levels for supplies and equipment.
Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.
Create and maintain a quality, professional work environment.
Administer performance evaluations for all departmental employees.
Anticipate guests and employees needs and respond promptly.
Always promote positive guest relations.
Conduct pre-shift meeting to review information pertinent to days business.
Facilitate departmental strategic planning meetings.

Education and Experience:

High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Positions eligible for incentives and/or bonus. *Benefits may vary depending on location.

*No application deadline. All positions posted on on-going basis until filled*

Brand: Courtyard/Residence Inn Syracuse Downtown
Address: 300 W Fayette Street Syracuse, NY - 13202
Property Description: Courtyard/Residence Inn Syracuse Downtown
Property Number: 156

Quick Apply

Refine Your Search

hotel front office manager jobs in syracuse, ny

Front Office Manager OEM/HM

Guest Service Agent

Guest Service Agent

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for hotel front office manager in syracuse, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected