At American Campus Communities, the Senior Service Manager plays a key role in overseeing and supervising facilities maintenance teams at multiple properties, helping improve the resident experience. You’ll manage and lead service, groundskeeping, and housekeeping teams to help ensure high maintenance standards, while managing budgets effectively. The ideal candidate will use strong leadership, training, and communication skills to build service team skillsets, encourage teamwork, and drive property performance. In this role, you’ll report to the Director of Property Management and work closely with regional support teams.
Job Responsibilities:
- Manage and supervise facilities maintenance teams across multiple properties to enhance the resident experience, including managing to ensure efficient execution of work orders, preventative maintenance, and vendor management.
- Recruit, hire, train, and develop team members, cross-training for operational flexibility. Create a positive and engaging workplace for teams.
- Conduct performance evaluations of direct reports and performance discussions with team members.
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
- Exercise discretion to manage work order processes, including execution, system close-out, and verification as needed, as well as on-call rotation scheduling, and vendor coordination.
- Oversee property turnover processes and preparedness, as well as contract and manage vendors for efficient execution; recap hindsight in preparation for upcoming year.
- Own the preventative maintenance plans for each property; schedule, delegate, and track tasks to ensure completion.
- Ensure properties have adequate planning and response for inclement weather.
- Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
- Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
- Manage budgets, invoice processing, and identify opportunities for capital expenditure funding, in partnership with Director of Property Management and regional support team.
- Collaborate with the Director of Property Management on budget development and strategic planning for properties; performance management and discussions with team members.
- Ensure team is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability.
- Ensure that vacant retail spaces are well-maintained and ready for showings.
- Communicate effectively with retail tenants regarding maintenance and timely updates.
- Maintain property signage and curb appeal, ensuring high standards.
- Manage contracts for services and vendors such as snow removal, landscaping.
- Assess inventory and ensure proper resource allocation at assigned properties.
- Ensure teams maintain clean and orderly environments at assigned properties, including shops, mechanical rooms, storage and back-of-house areas.
- Maintain key control oversight, including key box access.
- Other duties as assigned by supervisor.
Supervisory Responsibilities:
- Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
- This role oversees Park Point & U Point
Ideal Candidate
The ideal candidate for the Senior Service Manager role is a seasoned maintenance professional with experience in residential facilities operations and team leadership. This role includes overseeing maintenance performance, supporting team development, and managing operational and administrative processes, across multiple properties.
Candidates should demonstrate strong organizational and communication skills, along with experience in maintenance operations and vendor coordination. While multi-property experience is beneficial, candidates should be prepared to grow into a broader leadership scope.
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Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- HVAC certification preferred.
- 3-5 years’ proven mid to high-level tech experience in residential facilities maintenance.
- Strong organizational, communication, and leadership skills.
- Ability to manage multiple properties and prioritize tasks effectively.
- Management experience preferred.
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Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
ACC is now hiring, and we’re committed to creating rewarding careers for our team members from day one!
American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.
Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students – at every price point.
And it’s not just about great living spaces and great amenities. It’s about giving students the resources and environment they need to succeed, both academically and personally.
Our Mission keeps us focused:
Our values help us get there.
Delivering the best possible student experience doesn’t just happen. It takes an unrelenting commitment to students, parents and educational institutions. It also takes a corporate culture built on shared values, a higher purpose, and a team of people who truly love what they do.
American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
