Top 93 Sr customer associate Jobs in Syracuse, Ny

Sr Customer Associate
Carrier —East Syracuse, NY
- $64,500 - $129,500 a year
- Full-time
- Mid-level
- Office
- Residential
- Wellness program
- Paid jury duty
9d
Sr. Customer Service Associate
Carrier —East Syracuse, NY
- $64,500 - $129,500 a year
- Full-time
- Spanish
- Microsoft Excel
- English
- Wellness program
- Paid jury duty
11d
Administrative Specialist
Syracuse University —Syracuse, NY
- $21.90 - $25.00 an hour
- Online Application
- Mid-level
- Office
- 3 years
Associate CHB Coordinator
Mohawk Global Logistics Corp —Syracuse, NY
- $52,000 - $55,000 a year
- Full-time
- Research
- High school diploma or GED
- Bachelor's degree
Quick Apply
1d
Resident Care Associate
Keepsake Village —Liverpool, NY
- $16 - $18 an hour
- English
- High school diploma or GED
- Older adults
- Opportunities for advancement
Quick Apply
9d
Experienced Auto Glass Installation Technician
Safelite —East Syracuse, NY
- $24.00 - $30.50 an hour
- Full-time
- 18 years or older
- English
- Mid-level
- Paid training
- Paid holidays
Quality Control Manager
Nutratech LLC —Phoenix, NY
- $55,000 - $65,000 a year
- Full-time
- Background check
- Management
- Analysis skills
- Paid time off
Quick Apply
Senior AI Engineer
Rich Products Corporation —New York State
- $135,932 - $183,908 a year
- Computer science
- Computer Science
- 5 years
- Health insurance
- Paid time off
3d
Customer Service Rep
Smurfit Westrock —Camillus, NY
- $34,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Wellness program
- Health insurance
Senior Call Center Representative
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- 1 year
- Associate's degree
Enrollment Coordinator
Nascentia Health —Syracuse, NY
- $19.96 - $24.96 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Seasonal Warehouse
White Cap —Syracuse, NY
- $17.75 - $23.00 an hour
- Seasonal
- Background check
- Forklift
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Human Resources Audit Associate
Brown & Brown —Syracuse, NY
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Aseptic Production Supervisor - BDW
Byrne —East Syracuse, NY
- $33.50 an hour
- Rotating shift
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Resident Care Associate
Viva Senior Living at Radisson —Baldwinsville, NY
- $16.00 - $17.50 an hour
- English
- High school diploma or GED
- Older adults
- Opportunities for advancement
Quick Apply
9d
Senior Associate, Copywriting & Technical Publications
Carrier —East Syracuse, NY
- $64,500 - $129,500 a year
- Part-time
- Research
- Mid-level
- Analysis skills
- Wellness program
- Paid jury duty
4d
Quality Assurance Auditor I - 1st Shift
Steri Pharma —Syracuse, NY
- $24 - $30 an hour
- Full-time
- Computer literacy
- Project management
- Typing
Quick Apply
10d
Cash Management Support Specialist
NBT Bank —Baldwinsville, NY
- $22.61 - $30.15 an hour
- Full-time
- Microsoft Word
- Sales
- Mid-level
- Health savings account
- Disability insurance
3d
Senior Outpatient Administrative Specialist
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Surgery
- Computer literacy
- Mid-level
3d
Pharmacy Customer Service Associate
Walgreens —Fayetteville, NY
- $18.50 - $20.00 an hour
- Part-time
- Computer literacy
- English
- Fair chance
- Health insurance
- Dental insurance
12d

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Sr Customer Associate

Carrier -
East Syracuse, NY

Apply Now

Job Details

Full-time
$64,500 - $129,500 a year
9 days ago

Benefits

Wellness program
Paid jury duty
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Military leave
Parental leave
Vision insurance
Bereavement leave
Life insurance
Retirement plan
Paid sick time

Qualifications

Customer communication
Spreadsheets
High school diploma or GED
Excel data analysis

Full Job Description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Carrier is seeking a highly motivated Senior Customer Service Associate to join our team in Syracuse, NY. In this role, you will serve as a key point of contact for strategic customers, managing the end-to-end order lifecycle while partnering with cross-functional teams to deliver an exceptional customer experience. The ideal candidate will excel in a fast-paced environment, demonstrate strong problem-solving and communication skills, and be committed to driving customer satisfaction through proactive order management, issue resolution, and operational excellence.

Role Responsibilities:

Serve as the primary point of contact for Strategic Account customers, developing and maintaining strong customer relationships throughout the order lifecycle. Manage customer expectations and deliver support in alignment with established Service Level Agreements (SLAs) defined during the onboarding process, ensuring proactive communication and providing a high level of customer satisfaction.
Conduct audits of customer documentation to ensure compliance with contractual requirements and confirm all required approval signatures are secured prior to order entry.
Manage the complete order lifecycle from initial order entry through final customer delivery, ensuring a seamless customer experience for 600 direct orders and 1,000 indirect orders per year. Responsibilities include order entry, review and coordinating production scheduling, inventory coordination, shipment tracking, equipment startup coordination, invoicing, and warranty registration.
Collaborate with cross-functional teams throughout the order management lifecycle to support the successful execution and on-time delivery of orders across light commercial, commercial, residential, replacement components, and third-party vendor product lines.
Proactively monitor order and inventory availability, identify product shortages and delays, and proactively drive resolution through escalation to internal stakeholders.
Identify recurring issues and emerging trends, escalating findings to Tier 2 associates for further investigation, root cause analysis, and continuous process improvement.
Assist with the maintenance and updating of customer-specific tracking tools and reporting mechanisms, including weekly performance scorecards, startup trackers, and other account management metrics. Ensure data accuracy, provide timely status updates, and support customer reporting requirements to enhance visibility, accountability, and overall service performance.
Manage and maintain customer-specific portals in accordance with established customer requirements and service level expectations. Responsibilities could include utilizing as a communication liaison tool, uploading performance and reporting metrics, entering invoice information, and providing supporting documentation to ensure accurate records, timely processing, and compliance with customer-specific requirements.
Support the resolution of accounts receivable discrepancies by working closely with the Tier 2 associate, maintain accurate account records, and help drive timely resolution to improve customer satisfaction and account health.

Role Purpose:

Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account customers.
Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates
Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.

Required Qualifications:

High School Diploma or GED
4+ years of customer service or order management.
1+ years of experience in Microsoft Excel.

Preferred Qualifications:

Ability to collaborate and be a team player
Experience working with Systems, Applications, and Products (SAP) and Salesforce
Ability to analyze data and maintain customer reporting tools.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 13 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Apply Now

Refine Your Search

sr customer associate jobs in syracuse, ny

Sr Customer Associate

Sr. Customer Service Associate

Administrative Specialist

Associate CHB Coordinator

Resident Care Associate

Experienced Auto Glass Installation Technician

Quality Control Manager

Senior AI Engineer

Customer Service Rep

Senior Call Center Representative

Enrollment Coordinator

Seasonal Warehouse

Human Resources Audit Associate

Aseptic Production Supervisor - BDW

Resident Care Associate

Senior Associate, Copywriting & Technical Publications

Quality Assurance Auditor I - 1st Shift

Cash Management Support Specialist

Senior Outpatient Administrative Specialist

Pharmacy Customer Service Associate

I want to receive the latest job alert for sr customer associate in syracuse, ny

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