Top 4 Taproom Jobs in Syracuse, Ny

Guest Experience & Operations Manager
Syracuse, NY —Syracuse, NY
- $62,500 - $72,500 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
Quick Apply
5d
Guest Experience & Operations Supervisor
Syracuse, NY, Inner Harbor —Syracuse, NY
- $23 an hour
- Weekends as needed
- Bar
- Mid-level
- 2 years
Quick Apply
8d
Guest Experience and Operations Manager
Meiers Creek Brewing Company —Cazenovia, NY
- $62,500 - $72,500 a year
- Full-time
- Bar
- Mid-level
- Mentoring
- Relocation assistance
- Paid time off
Quick Apply
5d
Guest Experience & Operations Manager
Cazenovia, NY —Cazenovia, NY
- $62,500 - $72,500 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
Quick Apply
5d

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Guest Experience & Operations Manager

Syracuse, NY
Syracuse, NY

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Job Details

Full-time
$62,500 - $72,500 a year
5 days ago

Qualifications

Sales reporting
Bar storage area management
Bar safety compliance (food service)
Budget control
Venue safety and compliance management
Operational management
Safety regulations
Operations coordination
Store closing procedures
Coaching
Staff scheduling
Bar supply ordering
Menu item upselling
Managing store merchandising operations
Store opening procedures
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
Talent development
Leadership development
Disciplinary action management
Team development
Talent pipeline development
Hospitality industry experience
Increasing sales revenue
Mentoring
Merchandising display arrangement
Leadership training (staff training program)
Event setup
Sales leadership

Full Job Description

Description:

The Guest Experience & Operations Manager is responsible for day-to-day front-of-house operations at their assigned MCBC location, including floor service, bar operations, merchandise, event support, and team development. This role manages the GE&O Supervisor and the full FOH service staff.

Requirements:

Leadership & Culture

Lead, mentor, and develop FOH team members including servers, bartenders, and floor support staff
Set the tone for service and hospitality on every shift through visible, hands-on floor leadership
Issue performance feedback, corrective action, and recognition with consistency and fairness
Hold staff accountable to service standards, house policies, and guest experience expectations
Coach the GE&O Supervisor and build their capacity to lead independently
Participate in hiring, coaching, disciplinary action, and termination of FOH staff; all final employment decisions require GM approval
Process weekly payroll for the FOH department, ensuring accuracy and timely submission

Floor & Bar Operations

Oversee day-to-day FOH operations including floor service, bar, and guest flow management
Manage staff assignments, table management, and bar coverage on every shift
Execute opening and closing procedures and shift reporting
Manage cash drawers, server and bartender cash-outs, and daily reconciliations; prepare bank deposits for review and handoff to location leadership
Ensure compliance with NYS liquor service laws, health regulations, and safety protocols
Handle guest concerns and service recovery with professionalism and urgency

Inventory & Merchandise

Manage bar inventory including ordering, receiving, and variance tracking
Manage merchandise inventory, display, and replenishment
Ensure all bar and merchandise items are entered and maintained in XtraChef; own the accuracy of inventory data at the assigned location on an ongoing basis
Identify and act on opportunities to reduce waste and improve product cost controls

Events

Support private and public events at the assigned location in partnership with the Director of Events
Partner on event staffing, floor setup, and day-of service execution
Support off-site events and brand activations as needed

Sales & Revenue Growth

Drive sales performance through upsell training, suggestive selling culture, and product knowledge development
Partner with the Brewery & Sales team on beer releases, seasonal programming, and taproom promotions
Track and report on average spend per guest, cover counts, and service metrics to location leadership

Team Development & Scheduling

Support hiring, onboarding, and training of FOH staff in coordination with location leadership
Develop and mentor the GE&O Supervisor, building a strong floor leadership pipeline
Create and manage the FOH hourly employee schedule, ensuring adequate coverage across all shifts and events
Identify individual and team training deficiencies, develop a plan to address them, and execute that training directly or in coordination with location leadership

Qualifications

3+ years of front-of-house hospitality experience, with at least 1–2 years in a supervisory or management role
Strong floor presence with the ability to lead with calm authority in a fast-paced setting
Proven ability to hold people accountable while maintaining a positive, motivated team culture
Experience with bar inventory management, ordering, and cost controls
Familiarity with POS systems and scheduling tools; Toast experience a plus
NYS Alcohol Training Awareness Program (ATAP) certification or equivalent (or ability to obtain)
Availability to work evenings, weekends, and holidays
Genuine passion for craft beer, hospitality, and delivering an experience guests remember

Quick Apply

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taproom jobs in syracuse, ny

Guest Experience & Operations Manager

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Guest Experience and Operations Manager

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