Top 3 Technical support analyst Jobs in Syracuse, Ny

IT Technology Support Analyst - Onondaga Community College
Onondaga Community College —Syracuse, NY
- $44,000 - $55,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Network Operations Center (NOC) Analyst - Syracuse, NY
Usherwood Office Technology —Syracuse, NY
- $22 - $27 an hour
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance

Other jobs to consider

Find your next job by exploring related positions.

IT Field Technician
Darkhorse Tech —Syracuse, NY
In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware,…
$48,000 - $55,000 a year
Quick Apply
IT Helpdesk Technician
HIDDEN LEVEL INC —Syracuse, NY
Support troubleshooting our engineering and business applications, including software installation, configuration, licensing, and user access management.
$23 - $28 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Operations Support Analyst
AgreeYa Solutions —Westerville, OH
Monitor IT systems (servers, databases, applications, and cloud environments) through dashboards and alerts. We evaluate qualified applicants without regard to…
Quick Apply
7h
IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
1d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support analyst in syracuse, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near syracuse, ny

IT Support jobs in Syracuse, NY

Network Operations Technician jobs in Syracuse, NY

Peer Support Specialist jobs in Tennessee

It Support jobs in Angleton, TX

It Support jobs in Centennial, CO

It Support jobs in Lakewood, WA

Remote Chat Support jobs in Dallas, TX

It Support jobs in Union City, NJ

Operations Manager jobs in Miami, FL

Network Operations Technician jobs in Lafayette, LA

Network Operations Technician jobs in Purcellville, VA

Network Operations Technician jobs in Columbia, SC

Data Center Technician jobs in Fresno, CA

Consumer Direct Care Network jobs in Washington State

Network Operations Technician jobs in Milwaukee, WI

Field Service Technician jobs in Wichita, KS

IT Technology Support Analyst - Onondaga Community College

Onondaga Community College -
Syracuse, NY

Apply Now

Job Details

Full-time
$44,000 - $55,000 a year

Benefits

401(a)
Dental insurance
Vision insurance
Loan forgiveness

Qualifications

Research

Full Job Description

Location: Syracuse, NY Category: Staff (CSEA, PA, MC) Job Type: Full Time - 12 Months Professional Administrator Posted On: Tue Aug 19 2025 Job Description:

BROAD FUNCTION

The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.

MAJOR RESPONSIBILITIES

Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
This position provides technical support and administration to the following areas:

Standardized PCs, laptops and printers
Mobile devices/wireless network connectivity
Standardized software applications and operating systems
Standardized computing image development
Configuration management systems
Directory services
General departmental data systems
General departmental software systems
Departmental CRM systems

Effectively serves as a project lead for specific IT projects and implementation plans.
Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
Conducts proper and professional management practices being mindful of appropriate business principles.
Stays current with general technology trends and emerging technology as required by the college and department.

Job Requirements:
MINIMUM QUALIFICATIONS

Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Experience with Microsoft Configuration Manager and Microsoft Intune
Proficiency in Microsoft 365 administration and support
Background in Group Policy creation and implementation
Experience supporting macOS devices and administration via JAMF
Familiarity with Advanced Threat Protection solutions

Industry certifications such as:
CompTIA A+
Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
Help Desk Institute (HDI) certifications

KNOWLEDGE, SKILLS AND ABILITIES

Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems

Ability to develop new and innovative processes in support of continuous improvement
Strong oral and written communications skills
Proven ability to successfully operate within a customer service framework
Proven ability to successfully complete multiple projects within scope, budget and schedule.
Experience with operational change and problem management procedures
Knowledge and experience in project management principles and practice
Ability to work in and embrace a team-focused environment
Excellent interpersonal and customer service skills
Flexibility to adapt and thrive in a progressive and changing work environment

Additional Information:
Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
Onondaga Community College offers a generous and competitive benefits package including:

New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
Excellent health, dental, and vision insurance plans (qualifying domestic partner included).

Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Apply Now

Refine Your Search

technical support analyst jobs in syracuse, ny

IT Technology Support Analyst - Onondaga Community College

Network Operations Center (NOC) Analyst - Syracuse, NY

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for technical support analyst in syracuse, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected