Top 2 customer support coordinator Jobs in syracuse ny

Customer Service Account Coordinator ($21/hour - 2nd Shift)
Rapid Response Monitoring —Syracuse, NY
- $21 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Communication skills
- Wellness program
- Health insurance
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5d
Automotive BDC Rep / Service Appointment Coordinator - Clay, NY
Davidson Auto Group —Clay, NY
- $17 - $18 an hour
- Monday to Friday
- 18 years or older
- Dealership
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Account Coordinator ($21/hour - 2nd Shift)

Rapid Response Monitoring -
Syracuse, NY

Quick Apply

Job Details

$21 an hour
5 days ago

Benefits

Wellness program
Health insurance
Dental insurance
401(k)
Vision insurance
Opportunities for advancement

Qualifications

Communication skills
Entry level

Full Job Description

Location:
This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Hours:
Evening

Role Summary:
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.

The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.

Starting Pay Rate:
$21.00 Per Hour (not including shift differentials)

Shift Differentials:
Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.

For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate)
For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
For hours worked between 9:01pm and 6:00am, +$1.00 per hour
For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour

Start dates Available:
Start your 4-week training on one of the dates below:

July 6, 2026 (8:00am - 4:30pm)
July 27, 2026 (8:00am - 4:30pm)

Responsibilities Include:

Receive inquiries from clients via phone, email, and fax
Triage and field questions from clients
Input contract information in our database
Implement client account transfers and verify changes
Ensure all client account entries adhere to jurisdictional regulations
Provide team members with proofreading, scanning, mailing, and other administrative support

Summary: Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients’ needs are met with accuracy and efficiency.

Qualifications:

High School diploma required, Associate’s or equivalent military experience preferred
Attention to detail, with an ability to stay focused on assigned tasks
Basic computer and typing skills
Good communication - written and verbal, particularly on the phone
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Successfully clear drug screen and background check to meet industry and security licensing requirements
Data Entry experience is preferred.

What awaits you at Rapid Response:

Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid vacation and sick time
Wellness program and wellness days off
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day

About Us:
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information:
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

INDRR2

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customer support coordinator jobs in syracuse ny

Customer Service Account Coordinator ($21/hour - 2nd Shift)

Automotive BDC Rep / Service Appointment Coordinator - Clay, NY

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