Department Code
35005-7095
Department
Parking and Transportation Services
Job Title
Parking Lot Attendant
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$19.523 Per hour
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
11:00 a.m. -7:00 p.m. Monday -Thursday
10:00 a.m. -6:00 p.m. Friday
Hours may vary based on operational needs. This position will require an average of 15-20 hours of overtime each week during the academic year. Must be able to work evenings, nights, and weekends.
Unionized Position Code
Not Applicable
Job Description
The Parking Lot Attendant plays a critical front-line role in ensuring a positive and welcoming experience for all visitors to the [University Name] campus. This individual serves as a key point of contact for guests, providing exceptional customer service, accurate information, and support related to campus parking. This role requires professionalism, reliability, and the ability to remain calm and courteous under pressure.
Education and Experience
- High school degree required.
- Must hold a current and clear United States driver’s license.
- This position will require an average of 15-20 hours of overtime each week during the academic year.
- Must be able to work evenings, nights, and weekends.
- Must display a customer-first, solution-oriented attitude.
Skills and Knowledge
- Must be able to accurately and efficiently perform math functions (addition, subtraction, multiplication, division)
- Must display a customer-first, solution-oriented attitude.
- Outstanding customer service skills.
- Patience and empathy.
- Ability to work well under pressure.
- Ability to clearly communicate directions and instructions.
Responsibilities
- With an emphasis on outstanding customer service, greet and communicate with visitors to the University campus, including but not limited to parents, invited guests, vendors, customers, and Board of Trustee members.
- Serve as a liaison between guests and various departments providing directional and other information, always exhibiting courtesy, professionalism and respect, even when handling difficult circumstances.
- Ensure nametag is always prominently displayed on outside of booth when on duty.
- Regulate the space availability in parking areas; issue tickets to non-permit holders parked in permitted locations and issue other parking citations as appropriate.
- Monitor 2-way radio and phones for emergency or change in daily routing.
- Respond promptly to radio calls in a courteous, professional manner.
- Work with emergency crews to allow access to affected areas to allow them to safely and effectively perform job responsibilities.
- Timely communicate critical updates as required.
- In an efficient manner, and at times in stressful circumstances, carefully and accurately calculate parking charges for customers, receive payment and issue change as appropriate, maintain accurate record of financial transactions, safeguard collected payments for submission in accordance with department protocols.
- Maintain a courteous, professional demeanor in all interactions.
Physical Requirements
- Standing for several hours at a time
- Bending at the waist
- Stooping
- Walking intermittently throughout the shift
- Twisting and bending of head and torso
- Able to lift up to 15 lbs. at a time
- Reaching overhead
- Repetitive wrist movement; use of fine motor skills e.g. to handle/count money, credit cards etc.
- Periodically work in conditions of extreme cold and heat
- Visual and cognitive capability sufficient to read and accurately perform mathematical calculations
- Drive a university vehicle
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
