Job Title: Systems Support Analyst I
Department: Business Intelligence
Location: Remote or Onsite (Syracuse, NY)
Who We Are
At Spinoso Real Estate Group, we believe retail real estate holds untapped potential to transform communities, foster connection, and drive economic growth. We specialize in managing, revitalizing, and reimagining enclosed malls and large-scale retail assets with precision, purpose, and innovation.
Our approach is rooted in operational excellence—leveraging a technology-driven platform, cross-functional collaboration, and an operator’s mindset to deliver measurable results. Our systems and technology are a critical part of how we support our properties and teams, enabling efficiency, accuracy, and informed decision-making across the organization.
Job Summary
We are seeking a Systems Support Analyst to serve as a primary point of contact for day-to-day system support across our commercial real estate portfolio. This role will focus on troubleshooting issues, supporting end users, and ensuring the smooth operation of key business systems.
In addition to frontline support, this role will contribute to system enhancements, process improvements, and cross-functional initiatives. The ideal candidate is detail-oriented, solutions-driven, and comfortable working across multiple systems and departments in a fast-paced environment.
Key Responsibilities
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Serve as first-line support for system-related issues across Yardi
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Troubleshoot and resolve user issues, escalating more complex problems as needed
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Monitor support requests and ensure timely resolution and follow-up
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Assist with system configuration, setup, and maintenance tasks
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Support data entry, cleanup, and validation efforts to maintain data integrity
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Partner with BI and Project Management teams to support system implementations and enhancements
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Document common issues, resolutions, and processes to build a scalable knowledge base
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Identify recurring issues and recommend improvements to systems or workflows
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Assist with user training and adoption of new tools and processes
Qualifications
Required:
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1–4+ years of experience in systems support, operations, or a similar role
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Experience with property management or accounting systems (Yardi preferred)
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Strong troubleshooting and problem-solving skills
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Familiarity with Microsoft tools (Excel, Outlook, Teams, etc.)
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Ability to learn new systems quickly and navigate complex workflows
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Strong organizational skills with the ability to manage multiple requests
Preferred:
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Exposure to SQL or data querying
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Experience supporting system implementations or upgrades
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Familiarity with ticketing/helpdesk systems
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Interest in process improvement or system optimization
Core Competencies
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Strong attention to detail and accuracy
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Customer-service mindset with a focus on responsiveness
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Ability to communicate clearly with both technical and non-technical users
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Proactive and solutions-oriented approach
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Ability to prioritize and manage competing requests
What We Offer
We take care of our people. In addition to a base salary and discretionary bonus program, we provide a comprehensive and generous benefits package that supports both your professional and personal well-being:
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100% Company-Paid Medical and Dental Coverage
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Vision Insurance
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Short-Term & Long-Term Disability
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Opportunity for Hybrid Work Arrangement After 6 Months
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Phone Reimbursement Plan
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Paid Time Off & Holidays
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401(k) Retirement Plan
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Collaborative, inclusive culture focused on growth and continuous learning
Physical Demands
The following are the physical requirements required to be performed with or without reasonable accommodations.
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This role is primarily office-based, with most tasks being performed on a computer
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The role is generally sedentary, involving extended periods of sitting or standing, but may involve some light physical activity such as lifting files or setting up equipment
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The job requires sufficient manual dexterity for typing and operating office equipment
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The job requires sufficient visual acuity to read data on a computer screen or printed documents
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The job requires speech and hearing sufficient for phone, radio, or face-to-face communication
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Ability to lift 20 pounds and occasionally up to 40 pounds
EEO Statement:
Disclaimer: This job description is not all inclusive. Other duties and responsibilities may be required
EEO Statement: Spinoso Real Estate Group is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion and believe that a diverse workforce enhances our ability to provide innovative solutions to our customers. We comply with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations for qualified individuals with disabilities throughout the recruitment process. If you require accommodations for any part of the application and hiring process, please notify the Human Resources Department at 315-425-1000 Reasonable accommodations will be determined on a case-by-case basis. It is the responsibility of the applicant to inform Spinoso Real Estate Group of any necessary accommodations needed during the recruitment process. Spinoso Real Estate Group will work with the applicant to assess the specific requirements and provide reasonable accommodations accordingly. Spinoso Real Estate Group is committed to ensuring that our workplace is accessible to individuals with disabilities. If you need assistance or an accommodation to perform the essential functions of the job, please let us know.
