Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
- World-Class Employee Experience
- Best-In-Class Member Experience
- Growth for Impact
- Shared Value in the Community
Empower Federal Credit Union offers excellent benefits including...
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.
Role:
The Enterprise Solutions Developer is responsible for designing, developing, testing, and supporting enterprise technology solutions that enable member engagement, employee productivity, and operational efficiency across the Credit Union. The role serves as a hands-on developer within the Salesforce ecosystem, with primary responsibility for Salesforce Financial Services Cloud (FSC) development and secondary responsibilities supporting Experience Cloud, MuleSoft integrations, Marketing Cloud initiatives, Marketing Cloud Intelligence (formerly Datorama), and future Data Cloud/Data360 capabilities.
This position partners closely with business stakeholders, analysts, engineers, architects, and external implementation partners to translate business requirements into scalable, secure, and maintainable technical solutions. The developer leverages Salesforce platform technologies, APIs, integration services, and modern development practices to deliver capabilities that align with business objectives and enterprise standards.
The role focuses on software development and solution delivery rather than platform ownership, product management, architecture governance, or system administration. The position is expected to contribute technical expertise, maintain development best practices, and support continuous improvement across the Credit Union's customer engagement and enterprise technology platforms.
Overall, this role helps advance the Credit Union's digital strategy by delivering high-quality solutions that enhance member experience, improve employee effectiveness, and strengthen the organization's ability to leverage data and technology.
Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.
Hourly Range: This position offers an hourly pay range of $41.40-62.09. Actual compensation will be determined based on factors such as experience, education, and relevant qualifications.
Essential Functions & Responsibilities:40% Salesforce Development & Solution Delivery:
- Design, develop, test, and deploy solutions within Salesforce Financial Services Cloud using Apex, Lightning Web Components (LWC), Flow, SOQL, SOSL, and declarative platform capabilities.
- Develop custom workflows, automation, business logic, user interfaces, and data processes that support business objectives and operational efficiency.
- Configure and extend Financial Services Cloud functionality, including householding, relationship management, service processes, and member engagement workflows.
- Develop solutions that align with established architecture patterns, security standards, and Salesforce best practices.
- Troubleshoot, diagnose, and resolve application defects, performance issues, and technical challenges.
- Participate in peer code reviews to ensure solution quality, maintainability, and adherence to development standards.
20% Integration Development & MuleSoft Support:
- Develop and support integrations between Salesforce and enterprise applications using MuleSoft, APIs, web services, and modern integration patterns.
- Build and maintain REST and SOAP-based services, data mappings, and system interfaces.
- Support enterprise data exchange requirements across CRM, core systems, digital banking, marketing platforms, and other business applications.
- Investigate and remediate integration failures, data discrepancies, and performance issues.
- Partner with engineers and vendors to implement integration enhancements and reusable service patterns
15% Customer Engagement Platform Development:
- Support development initiatives related to Experience Cloud, Marketing Cloud integrations, Marketing Cloud Intelligence, and related customer engagement technologies.
- Develop data synchronization processes, automation support components, APIs, and platform integrations supporting customer engagement activities.
- Assist with implementation and ongoing enhancement of marketing analytics, customer data, and engagement capabilities.
- Support future Salesforce Data Cloud/Data360 initiatives through development, data integration, and solution implementation activities.
- Collaborate with business and marketing teams to enable digital engagement objectives through technology solutions.
15% Testing, Release Management & Quality Assurance:
- Develop and execute unit, system, regression, and integration testing activities to ensure solution quality and stability.
- Participate in CI/CD processes, source code management, deployment automation, and release activities.
- Support sprint planning, backlog refinement, and Agile delivery practices.
- Ensure all development activities comply with enterprise change management, security, governance, and regulatory requirements.
- Maintain technical documentation, including solution designs, configuration details, deployment procedures, and support documentation.
10% Collaboration & Continuous Improvement:
- Partner with business stakeholders, analysts, engineers, and vendor resources to refine requirements and deliver effective solutions.
- Participate in solution design discussions and provide technical recommendations regarding Salesforce capabilities and development approaches.
- Remain current on Salesforce platform releases, development frameworks, and emerging ecosystem capabilities.
- Identify opportunities to improve platform performance, development efficiency, user experience, and solution maintainability.
- Perform all other duties as assigned.
Performance Measurements:
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
Knowledge and Skills:
Experience: 4 to 6 years of experience in enterprise application development, CRM development, software engineering, or platform development roles, including:
- Experience developing solutions on the Salesforce platform using Apex, Lightning Web Components, Flow, and Salesforce APIs.
- Experience supporting Salesforce Financial Services Cloud, Sales Cloud, or Service Cloud environments.
- Experience with API development, enterprise integrations, and MuleSoft or comparable middleware platforms.
- Experience working within Agile software development methodologies.
- Experience with CI/CD tools, source control systems, and structured release management practices.
- Experience supporting customer engagement, marketing technology, or digital experience platforms is preferred.
- Experience within financial services or a regulated industry is preferred.
Education: A bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related field is preferred.
- Salesforce Platform Developer I certification is strongly preferred.
- Salesforce Platform Developer II, Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, or MuleSoft certifications are desirable.
- Equivalent combinations of education, certifications, and professional experience are encouraged.
Interpersonal Skills: Work involves frequent interaction with internal stakeholders, cross-functional technology teams, vendors, and implementation partners. The role requires the ability to communicate technical concepts effectively, build collaborative working relationships, and contribute to successful project delivery. Discussions may involve confidential information and require diplomacy, sound judgment, and professionalism.
Other Skills:
- Strong proficiency with Salesforce development tools and technologies, including Apex, LWC, Flow, SOQL, SOSL, and Salesforce APIs.
- Understanding of Salesforce Financial Services Cloud data models and platform capabilities.
- Working knowledge of Experience Cloud and customer engagement platform concepts.
- Experience with REST and SOAP APIs, integration patterns, and enterprise system connectivity.
- Familiarity with MuleSoft development and API-led architecture principles.
- Understanding of DevOps practices, CI/CD pipelines, Git, and Azure DevOps.
- Knowledge of software development lifecycle (SDLC) methodologies and Agile delivery frameworks.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Ability to manage competing priorities and deliver quality solutions within established timelines.
- Strong verbal and written communication skills, including technical documentation.
- High level of accountability, professionalism, collaboration, and attention to detail.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
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New York Labor Law Poster
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Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
a) Fax: 315.455.5423
b) US Mail: 1 Member Way Syracuse, NY 13212
c) Phone: 800.462.5000
