Top 160 Customer relations manager Jobs in Tacoma Wa

Customer Experience Manager
Oldcastle APG —Tacoma, WA
- $80,000 - $100,000 a year
- Management
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Manager Customer Account - Market Basket/ Price Chopper/ Tops - Remote/NE Region
Nestlé USA —Seattle, WA
- $118,000 - $171,000 a year
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Health insurance
- 401(k) matching
5d
Manager, Customer & Dealer Success
Digital Control Inc. —Kent, WA
- $131,600 - $175,300 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Profit sharing
- Paid holidays
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Customer Support Manager
Globe Machine Manufacturing —Tacoma, WA
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Organizational skills
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Customer Success Manager
PitchBook Data —Seattle, WA
- $105,000 a year
- Microsoft Outlook
- Mid-level
- Office
- Wellness program
- Paid parental leave
Manager, Customer Success
LogicGate —Seattle, WA
- $115,000 - $140,000 a year
- Hybrid work
- Up to 50% travel
- 5 years
- Travel
- Health insurance
- Paid time off
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Senior Customer Success Manager (Scale Business)
Saviynt —Seattle, WA
- $165,000 - $195,000 a year
- Full-time
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Customer Business Manager - Costco B&W
Unilever —Seattle, WA
- $103,000 - $154,400 a year
- Full-time
- Remote
- Background check
- Sales
- 5 years
- Paid holidays
- Disability insurance
Customer Service Manager
Full Circle Services & Associates LLC —Seattle, WA
- $73,424.88 - $84,391.42 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Commercial Account Manager
Advanced pipe lining technology llc —Auburn, WA
- From $50,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Business Development Manager - Pacific Northwest (Seattle, WA)
Designer Greetings —Seattle, WA
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Business development
- Travel reimbursement
- Health insurance
Quick Apply
Account Manager
Charlie's Produce —Seattle, WA
- $85,000 - $95,000 a year
- Full-time
- Clean driving record
- Merchandising
- Mid-level
- Free parking
- Profit sharing
Quick Apply
11d
Senior Customer Success Manager, Consumables Private Brands
Amazon.com Services LLC —Seattle, WA
- $82,700 - $154,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
Partner Research & Success Manager
Truveta —Seattle, WA
- $115,000 - $130,000 a year
- Mid-level
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Associate Customer Business Manager & Analytics
Unilever —Seattle, WA
- $88,600 - $133,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Sales
- Paid holidays
- Disability insurance
14d
Senior Customer Success Manager, US 3P Consumables, North America Seller Business
Amazon.com Services LLC —Seattle, WA
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- SQL
- AD&D insurance
- Health insurance
Client Success Manager
Snap Finance —Tacoma, WA
- Full-time
- Mid-level
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Account Manager
City Wide Facility Solutions —Tacoma, WA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
Service Manager
CBRE —Seattle, WA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Customer Care Supervisor
DCC Propane, LLC —DuPont, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply

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Customer Experience Manager

Oldcastle APG -
Tacoma, WA

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Job Details

$80,000 - $100,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Staff supervision
Management
Team supervision
Leading team collaboration initiatives
Productivity software
Task assignment

Full Job Description

Job ID: 525056

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for overall leadership and supervision of customer experience representatives and customer interactions. Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations, finance, and customers while maintaining a global view of the masonry, hardscape, and retail businesses. They are also responsible for cultivating a world class customer service culture as a platform for business growth.

Job Location

This position is on-site, based out of Frederickson, WA.

Job Responsibilities

Research problems reported by Customer Experience Reps (CXRs), sales representatives, or by customers
Manage & participate in phone queue and customer service email boxes
Assist CXRs in taking orders via phone and processing orders, as needed
Check sales orders for accuracy and monitoring sales order processing
Hire, train and provide ongoing support and coaching for CXRs
Work diligently with customer experience staff to ensure prompt resolution of issues, complaints or incidents
Assist CXRs in taking orders via phone and process orders as needed
Promote communication across business functions
Empower team to make good business decisions while servicing customer
Develop meaningful relationships with customers to anticipate needs, capture feedback, and strengthen loyalty
Develop solution-based approach to customer experience that embraces “yes”
Train and measure CXR performance and output
Review performance and attendance of CXRs
Manage relationships between operations and sales departments
Conduct SOX reports, STNI, Open order reports, Cash reconciliation and Voided Ship/Tix as needed daily/monthly
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

Bachelor’s Degree or equivalent in related experience
Ability to travel up to 20%
4+ years’ experience in Customer Experience/Service, Client Relations, Sales and Service, logistics, or related field
Proven leadership success
Good organizational and problem-solving skills
Solid track record of delegation, resolutions and decision-making
Detail oriented and ability to multitask a must for this dynamic and fast-paced organization
Excellent communication skills, verbal and written
Skilled in Microsoft Office suite
Knowledge of the building products industry and/or manufacturing operation is a plus

Compensation

Base salary range of $80,000-$100,000 per year
Paid time off - 120 hours per calendar year (prorated in first year)
401k plan
Short- term and long-term disability benefits
Nine Paid holidays per year
Opportunity for annual bonus

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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Refine Your Search

customer relations manager jobs in tacoma wa

Customer Experience Manager

Manager Customer Account - Market Basket/ Price Chopper/ Tops - Remote/NE Region

Manager, Customer & Dealer Success

Customer Support Manager

Customer Success Manager

Manager, Customer Success

Senior Customer Success Manager (Scale Business)

Customer Business Manager - Costco B&W

Customer Service Manager

Commercial Account Manager

Business Development Manager - Pacific Northwest (Seattle, WA)

Account Manager

Senior Customer Success Manager, Consumables Private Brands

Partner Research & Success Manager

Associate Customer Business Manager & Analytics

Senior Customer Success Manager, US 3P Consumables, North America Seller Business

Client Success Manager

Account Manager

Service Manager

Customer Care Supervisor

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