Cityscape Games is an award-winning escape room experience located in Tacoma. Our mission is to create immersive, story-driven escape room experiences that celebrate the people, places, and history of our city. We are currently seeking a Game Master to host groups, run games, and help create unforgettable experiences for our guests.
This role is ideal for someone who is energetic, detail-oriented, and comfortable commanding a room. Game Masters play a critical role in ensuring our experiences run smoothly and that every group leaves excited to return.
Because escape rooms are appointment-based, hours are not guaranteed, but most Game Masters can expect approximately 5–15 hours per week, depending on availability and booking volume. The best way to get additional hours is by being available for last-minute or same-day shifts.
We are primarily looking for candidates with Friday–Sunday availability.
Applicants must be at least 18 years old to be eligible.
Scheduling Expectations
Escape rooms are an appointment-based industry, and many bookings occur same-day. As a result, shifts are often scheduled on a semi on-call basis. You will never be required to accept same-day shifts; however, accepting same-day shifts is the best way to receive more hours. Comfort with flexible/on-call scheduling is required for this position.
Because of the nature of on-call scheduling, reliable transportation through the form of access to your own vehicle is required. Unfortunately, applicants without their own vehicle will not be considered.
Job Responsibilities
- Arrive on time and prepared (shifts begin 15 minutes before scheduled games)
- Open and close the facility as needed
- Greet customers and ensure all waivers are completed
- Deliver game briefings clearly and confidently, including: Safety instructions, Game rules and story introduction, Upselling additional experiences and merchandise , Encouraging reviews and repeat visits
- Monitor games and provide clues when appropriate
- Ensure players follow rules so that they remain safe and protect game props
- Debrief guests after their experience and take group photos
- Reset escape rooms between bookings (cleaning, organizing, sanitizing)
- Maintain cleanliness of lobby and bathrooms
- Answer phone calls and respond to basic customer questions
- Sell and restock merchandise
Experience Requirements
Escape room experience is required, either as a Game Master or an Escape Room player. If you do not have direct escape room experience, please describe relevant experience that demonstrates: An understanding of puzzle solving, attention to detail, customer service skills, hosting or presentation experience.
Job Types: Part-time, Seasonal
Pay: From $17.00 per hour
Benefits:
Application Question(s):
- Some type of experience with escape rooms is required for this role, either as a game master or as a player. What is your experience with the escape room industry? Have you ever played an escape room? If you don't have direct escape room experience, what type of similar experience do you have with games/puzzles?
- Are there any special talents or skills you possess which you think would translate well to working in an escape room? Some examples might be: Public speaking, crafting/artistic skills, set design/building, trades like woodworking/electrical/coding, etc. None of these skills are required for the job, but if you have any we would like the know.
- Due to the appointment based nature of the escape room industry many of the shifts are short notice/on-call. Because of this, flexibility to work on short notice is required for this position. The ideal candidate has their own mode of transportation and lives within a 15-20 minute drive of our facility in Downtown Tacoma. Based on the information above, do you consider yourself to fit those requirements?
Work Location: In person
