Overview:
The Assistant Account Manager coordinates administrative and portfolio support for the Regional Manager and Account Managers in the assigned region. They deliver excellent customer service by maintaining relationships, managing expectations, and communicating effectively and professionally with both colleagues and clients.
Responsibilities:
- Assist with onboarding new Associates and facilitate weekly training calls
- Observe practice staff for training needs and deliver training when required.
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Attend and help run owner meetings and sales EDPs as directed by the Regional Manager (RM).
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Finalize MBA pre-work as needed:
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Collect and organize financial data for P&L analysis.
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Coordinate with Sales Analytics for territory analysis requests.
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Support AMs with Business Assessment Interviews (BAIs), Annual Strategic Action Plans (ASAPs), and Annual Marketing Plans (AMPs).
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Collect and track daily/weekly data from practice staff, analyze trends, and report findings.
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Conduct secret shopper calls
- Provide coverage for AM calls and accompany AM on site visits or recruiting meetings as needed
- Assist AMs with other tasks as needed (with RM approval).
Assistant Account Manager Portfolio Management:
- Perform portfolio management duties as directed by the Regional Manager
Reporting and Communication:
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Attend Regional team calls and weekly 1x1 meetings with RM/AMs
- Attend all training webinars and face-to-face trainings
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Track and manage action items assigned by RM.
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Submit summaries of site visits and training events.
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Record customer interactions in CRM with detailed notes.
May perform miscellaneous tasks/projects as directed by the Regional Manager
Qualifications:
- Bachelor’s Degree in Business Administration or related field
- Minimum of three (3) years of professional experience, preferably in account management
- Ability to use standard Microsoft Office software and Customer Relationship Management (CRM) sys-tem
- Strong communication skills (written, verbal, interpersonal)
- Attention to detail and problem-solving abilities
- Excellent time management and organization
- Strong data collection and analysis
- Good judgment and decision-making skills
- Ability to travel 20%-40%
We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.
We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
The pay range for this position is expected to be between $60000 to $80000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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