Top 13 Service desk manager Jobs in Tallahassee Fl

IT Support Services Manager
Florida State University —Tallahassee, FL
- Online Application
- Computer Science
- Research
- High school diploma or GED
13d
IT Support Specialist
Florida State University —Tallahassee, FL
- Online Application
- Azure
- Research
- Mid-level
1d
IT Services Coordinator
Florida State University —Tallahassee, FL
- Online Application
- Mid-level
- High school diploma or GED
- Driver's License
9d
ePortal Support Specialist
FLORIDA ASSN CRT CLERKS INC —Tallahassee, FL
- $17.87 an hour
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Wireless Network Engineer
Raytheon Technologies Corporate Headquarters —Tallahassee, FL
- $107,500 - $204,500 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Senior level
- Paid holidays
- Disability insurance
2d
OPS Office Automation Specialist II - 37990092
The State of Florida —Tallahassee, FL
- $19 - $22 an hour
- Temporary
- Background check
- Writing skills
- Mid-level
- Flexible spending account
- Retirement plan
Manager, Customer Support
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Regional Client Manager
Tetra Tech —Tallahassee, FL
- Monday to Friday
- Master's degree
- Analysis skills
- Bachelor's degree
Systems Administrator
Connective Business Solution —Tallahassee, FL
- $70 - $80 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Aesthetic Travel Sales Manager
DermaVe Spa —Tallahassee, FL
- $3,000 a month
- Full-time
- Mid-level
- Driver's License
- Employee discount
Quick Apply
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance

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A clear, confident communicator who can translate technical issues for non-technical users. They are comfortable working across cloud platforms, endpoint…
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IT Support Services Manager

Florida State University -
Tallahassee, FL

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Research

Full Job Description

Department

This position is within FSU’s Department of Information Technology Services (ITS)

The ITS Service Desk is the first point-of-contact for students, faculty, staff, and constituents of the University when associated with the fulfillment and support for IT technologies.

Responsibilities

This is a key leadership position in the FSU Information Technology (IT) Service Center responsible for overall management and oversight of the ITS Service Fulfillment team. The primary role of the Service Fulfillment team is to translate and/or fulfill customer needs into workflow, complete requests to external vendors or internal service provider groups, for adds, moves and changes to voice, video, data, networking and security, and other ITS offerings as quickly and efficiently as possible. Once orders are fulfilled and customer satisfaction is confirmed, this area ensures data entry integrity for billing and asset tracking.

Responsible for day-to-day management of the IT Service Fulfillment team which is responsible for providing timely and effective customer work order fulfillment and resolution. Responsible for providing assistance and guidance to the team, regarding estimates/work orders, and data entry process for fulfillment of services provided by ITS.

Responsible for providing operational oversight, quality control and problem resolution in translating customer needs, ensuring accurate completion of requests that are received. Fulfills the requests or routes to appropriate IT provider group(s) adhering to specified guidelines and timelines.

Responsible for ensuring that appropriate support mechanisms are implemented, maintained, and properly transitioned into daily operations by the team, both internally and externally. Also ensures that all provider groups are aware of initiatives conducted through the IT Service Center that may impact unit operations.

Responsible for producing effective management reports and statistics regarding workflow and service volumes to ensure all established policies, processes and service turnaround times and commitments are met by the service fulfillment team. Responsible for recommending internal IT policies, procedures, process improvement plans and maintaining associated documentation.

Participates in training/testing initiatives related to new releases and/or changes to services/systems through collaboration with IT Provider Groups. Responsible for establishing data entry processes, defines/secures resources, provides for training, documentation, and instructional media to ensure smooth deployment and continuous service improvement.

Responsible for performing trend analysis and develops action plans for improving service timelines and reducing costs. Responsible for researching and staying current on trends in service center operations and leverages best practices, such as the Information Technology Information Library, to drive continual service improvement. Other duties as required.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or other appropriate degree and four years' experience or a high school diploma or equivalent and eight years of experience. (Note: or a combination of appropriate post high school education and experience equal to eight years.)

Preferred Qualifications

Previous supervisory experience and strong customer service skills.

Helpful

Who is an ideal candidate for this position?

Someone who has great customer service skills, professional and excellent time management skills.

What is a typical day in this position?

Managing the daily operations of a fast-paced business unit; multiple business meetings with customers and service providers, staff and special projects.

What can I expect in the first 60-90 days?

The first 60-90 days should be focused on understanding the function of the business unit. Meeting with stakeholders.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.

Apply Now

Refine Your Search

service desk manager jobs in tallahassee fl

IT Support Services Manager

IT Support Specialist

IT Services Coordinator

ePortal Support Specialist

Wireless Network Engineer

OPS Office Automation Specialist II - 37990092

Manager, Customer Support

Regional Client Manager

Systems Administrator

Aesthetic Travel Sales Manager

Technical Program Manager

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