Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)
Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay, and much more!
Non-Safety Sensitive
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Job Summary
To prepare and serve guests alcoholic and non-alcoholic beverages in a responsible and professional manner.
Essential Job Duties
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Provide timely, friendly and courteous service of all beverages. Make every effort to ensure absolute customer satisfaction/provide outrageous customer service. Adhere to Bartender Service Standards.
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Follow established recipes for mixing cocktails. Present cocktail in assigned glassware/cup.
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Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with the F& B Department Alcoholic Beverages Policies and Procedures.
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Maintain complete knowledge of beverage offerings/menu and related prices.
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Comply with sales transaction processing and reporting procedures. Process gaming point redemption purchases on the POS System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy.
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Maintain clean, well-stocked and orderly bar.
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Answer customer questions correctly concerning F&B venues, casino promotions, etc.
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Respond to customer complaints in a professional manner. Notify shift supervisor immediately of any/all complaints.
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Report to shift supervisor immediately any customer that appears intoxicated.
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Display flexibility needed to meet beverage work schedule demands.
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Share tips fairly with bar backs and other bartenders. Report tips earned in accordance with Company Policy and Federal regulations.
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Assume responsibility for knowledge of all information included in beverage Memo Book.
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Communicate and network effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
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Safeguard and account for the assets of the owners.
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Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
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Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
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Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
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Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
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Comply with all departmental safety regulations, using safety equipment as required.
Supplemental Job Duties
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Attends all required meetings and training sessions. Food Safety classes.
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Assist bar backs and cocktail servers as needed.
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Maintain confidentiality.
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Performs other job related duties as assigned.
Physical Requirements/Working Conditions
May be exposed to loud and continual noise levels and a smoke filled environment. Frequent lifting and carrying up to 25 pounds will be required with occasional periods of lifting and carrying up to 100 pounds. Must be able to stand/walk for prolonged periods of time. Requires frequent bending, squatting, reaching above shoulder level, balancing, and pushing or pulling equipment. Continuous exposure to cleaning chemicals. Must comply with company and departmental appearance standards (wear approved uniform; no extreme hairstyles or jewelry; clean hands, fingernails and hair; no offensive or excessive tattoos visible to guests; no chewing gum or smoking cigarettes while working; no overpowering colognes; etc.).
Minimum Job Qualifications
Knowledge/Education/Work Experiences: Must be at least 21 years of age. Requires a high school diploma or GED. Previous alcoholic beverage service experience preferred. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Skills/Abilities: Must be able to effectively communicate, both written and verbal, with other staff members and guests. Must have basic math skills and ability to count money and make change correctly. Must be able to read and understand written policies, procedures, etc. Must be reliable, courteous and friendly and be able to work directly with the general public. Must be flexible with shift and days off. Must be able to handle busy and stressful situations. Must be able to meet all non-supervisory training and education requirements.
Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.
Restrictions
This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.
