Top 147 Help desk Jobs in Tamarac, Fl

Network/Systems Engineer
Confidential —Miami Lakes, FL
- $67,500 - $72,500 a year
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Health insurance
Quick Apply
Customer Enablement — Product Training & Adoption
Alpha Nodus, Inc. —Fort Lauderdale, FL
- Full-time
- Office
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7h
TECHNOLOGY SUPPORT SPECIALIST II
Broward County Public Schools —Sunrise, FL
- $27.82 - $42.65 an hour
- Bilingual
- Word processing
- Mid-level
14d
Operations & Tech Assistant Remote | Project-Based
House of Hearts Administration —Hollywood, FL
- $17 - $25 an hour
- Per diem
- Remote
- Google Workspace
- Pediatrics
- Entry level
- Flexible schedule
Quick Apply
8d
TECHNOLOGY SUPPORT SPECIALIST I
Broward County Public Schools —Hollywood, FL
- $25.93 - $39.74 an hour
- Bilingual
- Word processing
- Mid-level
7d
IT Support Technician
Luks, Santaniello, Petrillo, Cohen & Peterfriend Law Firm —Sunrise, FL
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
11h
IT Technician
Consolidated Water Group, —Coral Springs, FL
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid time off
Quick Apply
IT Coordinator
LARSON CANDO INC —Tamarac, FL
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Helpdesk Tier 1
TGIPOWER LLC —Boca Raton, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Desk Network Associate
Urban League of Broward County —Fort Lauderdale, FL
- $55,000 a year
- Email
- Background check
- Computer Science
- Inventory management
Geek Squad Agent (Retail Store)
Best Buy —Fort Lauderdale, FL
- $16.50 - $21.45 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
IT Helpdesk Technician
MAPEI —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
- $50,000 - $65,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
IT Helpdesk Technician
MAPEI Corporation —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Customer Service Representative
NationsBenefits, LLC —Plantation, FL
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- High school diploma or GED
- Opportunities for advancement
Quick Apply
NOC Technician I
TGIPOWER LLC —Boca Raton, FL
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Specialist - Level 2
AVLA.net - IT Solutions —Fort Lauderdale, FL
- $50,000 - $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Customer service
- Health savings account
- Paid holidays
Quick Apply
8d
Technology Support Analyst I
Florida Atlantic University —Boca Raton, FL
- $45,000 - $52,000 a year
- Full-time
- Pass drug screening
- Master's degree
- Driver's License
- Paid holidays
- Dental insurance
13d
Desktop Support Technician
Ovation Workplace Services Inc —Coral Springs, FL
- $42,000 - $47,840 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
PC Maintenance Technician - IT-BHN
Broward Health —Fort Lauderdale, FL
- Full-time
- Driver's License
- Military encouraged
- Associate's degree
4d

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help desk jobs near tamarac, fl

Network/Systems Engineer

Confidential
Miami Lakes, FL

Quick Apply

Job Details

Full-time
$67,500 - $72,500 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Opportunities for advancement

Qualifications

ConnectWise
Azure
Tooling
IT system monitoring
Equipment troubleshooting
Public Cloud
VLAN
Computer hardware
Problem-solving
CompTIA Network+
Network monitoring tools
Network infrastructure management
CompTIA Security+
Active Directory management

Full Job Description

Company Description:

At IT For Education, we are a rapidly growing team of educational technology experts passionate about K-12 education, serving schools in South Florida since 2002. Our mission is to empower educators and students through technology. Together, we strive to deliver exceptional service to our clients. We are continuously evolving and staying teachable, acting with integrity and selfless service, and always putting our clients first. We seek professionals who fit our culture and are committed to bringing their best every day, working to improve K-12 education through technology. If you are excited about joining our team and making a difference, we look forward to receiving your application.

Job Description:

The Network/Systems Engineer is responsible for providing second-level technical support for escalated tickets from the Service Desk. This role focuses on performing deeper troubleshooting, validating issues, and resolving technical problems within scope before determining if further escalation is required.

The position works directly with clients both remotely and onsite, ensuring a high level of service delivery while improving ticket quality and resolution efficiency. This role serves as a critical escalation point between the Service Desk and higher-level technical resources, helping reduce unnecessary escalations and improving overall service performance.

Key Results:

Resolve a defined percentage of escalated tickets without further escalation
Resolve complex technical issues efficiently and accurately
Maintain stable, secure, and optimized client infrastructure
Reduce recurring incidents through root cause remediation
Improve service quality by strengthening systems and documentation
Support Service Desk efficiency by reducing escalations over time

Core Responsibilities

1. Escalation Handling & Resolution

Receive and manage escalated tickets from Service Desk Level 1 technicians
Perform advanced troubleshooting across endpoints, systems and basic network issues
Resolve technical issues within defined scope and escalate when necessary
Own assigned tickets and handle escalated tickets from Level 1 technicians
Troubleshoot and resolve complex issues across:
Servers (Windows Server, AD, DNS, DHCP)
Networking (firewalls, switches, VLANs, VPNs)
Cloud platforms (Microsoft 365, Azure)
Security tools (EDR, SOC integrations)

2. Systems & Network Administration

Maintain and administer client infrastructure environments
Perform system updates, patching, and configuration management
Monitor system performance and proactively resolve issues
Maintain network functionality, performance, and security

3. Root Cause & Problem Management

Identify recurring issues and underlying causes
Implement permanent fixes to reduce ticket volume
Work with Team Lead and Ops Manager on long-term improvements

4. Documentation & Knowledge Management

Create and maintain:
Documentation
SOPs and KB articles
Network diagrams and configurations
Ensure all escalated ticket work is clearly documented

5. Service Desk Support & Mentorship

Provide technical guidance to Level 1 technicians
Assist with troubleshooting before escalation when needed
Support onboarding and technical training
Provide on-site support at client locations as required

6. Tool & Environment Optimization

Utilize and maintain tools including:
ConnectWise Manage (PSA)
Kaseya VSA / monitoring stack
Security platforms (Datto EDR, RocketCyber, etc.)
Improve alerting, automation, and system reliability

7. Work Environment & Travel Requirements

This role requires a combination of on-site client support and in-office work at company headquarters
Regular travel to client locations is required to perform technical support, maintenance, and project-related tasks
Work may be performed in school environments, server/network closets, and administrative offices
The position requires flexibility to transition between remote support, in-office responsibilities, and field work as needed to support service delivery

8. Physical Requirements

Ability to lift and carry IT equipment (e.g., computers, monitors, and networking hardware) up to 35–50 pounds
Ability to work in various environments, including offices, classrooms, and confined spaces such as server or network closets
Ability to bend, kneel, crouch, and climb ladders while installing or troubleshooting equipment
Ability to stand, walk, and move between locations for extended periods when providing on-site support
Ability to use hands and fingers to install, configure, and repair technical equipment, and visually assess devices and system components

Qualifications
Required

3–5 years of MSP or IT infrastructure experience
Strong knowledge of:
Windows Server / Active Directory
Networking (TCP/IP, VLANs, firewalls, VPNs)
Microsoft 365 / Azure
Experience with PSA/RMM tools (ConnectWise, Kaseya)
Strong troubleshooting and analytical skills

Preferred

Certifications:
Microsoft (MS-900, AZ-104, etc.)
CompTIA Network+ / Security+
CCNA or equivalent
Experience in K–12 environments

Key Performance Indicators (KPIs):
Each KPI below is assigned a specific weight. All KPIs combined total 100%, representing the full $4,000 annual incentive opportunity.

Quarterly Performance Incentive Opportunity

This role includes the opportunity to earn a quarterly performance incentive of up to $1,000, based on the following Key Performance Indicators (KPIs):

Time Entry Compliance — 15%

Performance Standard: 95% or higher of all tickets include fully compliant same-day time entries.
Minimum Payout Requirement: 85% same-day compliance.

Ticket Documentation Quality — 20%

Performance Standard: 90% or higher of audited tickets meet documentation standards.
Minimum Payout Requirement: 80% documentation compliance.

Escalation Quality to Higher Tiers — 25%

Performance Standard: 90% or higher of escalations meet documentation and troubleshooting standards.
Minimum Payout Requirement: 75% meet documentation and troubleshooting standards.

Troubleshooting Effectiveness — 15%

Performance Standard: 75% or higher of tickets include validated troubleshooting.
Minimum Payout Requirement: 60% include validated troubleshooting.

First Fix Rate for Escalations — 25%

Performance Standard: 80% or higher of escalated tickets are resolved without further escalation.
Minimum Payout Requirement: 65% resolved without further escalation.

Total Quarterly Incentive Opportunity: $1,000

Quarterly Measurement & Payout Structure:

The $4,000 annual incentive is divided evenly across four quarters ($1,000 per quarter).
KPI performance is evaluated quarterly, based on the weighted results above.
Each quarter, the employee earns the percentage of the $1,000 quarterly incentive equal to the percentage of total weighted KPIs achieved.

Quarterly Incentive Payout Timing:
Incentive performance is measured quarterly. Payouts are calculated following quarter‑end close and are issued by the end of the subsequent quarter. This timing allows for data validation, financial close, and leadership review. For example, Q1 incentive payouts are paid by the end of Q2.

Annual Incentive Cap & Governance

The maximum incentive payout is $4,000 per year.
Achieving 100% of all weighted KPIs across the year results in the full incentive payout.
Overachievement does not increase the incentive beyond the annual cap.
KPI definitions, calculation methods, and performance results are subject to leadership review to ensure consistency, fairness, and alignment with business objectives.

Benefits:

Health, vision, and dental benefits.
PTO and paid company holidays.
Winter Break-(1 full week)
Generous bonus levels.
Comprehensive on-the-job training and support.
Enjoyable working environment and culture.
Excellent opportunity for career advancement.

Pay: $67,500.00 - $72,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in tamarac, fl

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