Description
Systems Engineer
Who We Are:
Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.
As a member of our Team, you must be:
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Quality-driven – Trusted resources, providing quality services without question.
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Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
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Innovative – Providing solutions and critical thinking, with an innovative approach.
Description:
The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on-premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments.
This position also serves as the primary point of contact for Triage Partners’ third-party Managed Service Provider (MSP), coordinating support, monitoring, and security-related activities to ensure reliable and secure IT operations.
Responsibilities:
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Provide advanced technical support and resolve problems while delivering a positive client experience
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Respond to scheduled service tickets; independently manage, prioritize, and resolve higher-complexity issues, including emergency and escalated tickets
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Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations
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Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on-site and remotely
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Serve as the primary point of contact for the third-party Managed Service Provider (MSP)
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Coordinate with the MSP on system monitoring, security alerts, patching, and incident response
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Manage escalation of issues to the MSP and ensure timely resolution and follow-up
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Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP
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Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores
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Develop, maintain, and enforce technology policies, standards, procedures, and related checklists
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Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision
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Investigate user issues by gathering relevant facts, performing root-cause analysis, and collaborating with internal teams or vendors to resolve service issues
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Support and maintain internal and third-party applications
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Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability
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Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance
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Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices
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Assist with onboarding and off-boarding of employees and contractors, including provisioning, access control, and hardware deployment
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Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment
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Perform workstation hardware and software upgrades, refreshes, and replacements as required
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Provide guidance and technical support to Level I engineers when needed
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Be available after-hours, if required, for critical system issues or outages
Qualifications:
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Must be In Corporate Office in Tampa
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Bachelor’s degree or equivalent combination of education and experience
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Microsoft certification(s) preferred
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4–6 years of experience in computer operations, networking, and production support
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Experience working with third-party MSPs or external IT vendors
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Azure DevOps experience
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Experience supporting both in-office, field-based, and fully remote employees
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Proven ability to work independently and handle escalated technical issues
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Previous Experience with company acquisitions
Technical Skills
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Strong understanding of basic networking terminology and concepts (LAN/WAN, VPN, firewalls, routing, DNS, DHCP)
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Experience coordinating security monitoring, alerts, and remediation with an MSP
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Strong experience supporting web applications and understanding web application architectures
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Advanced troubleshooting and debugging skills across hardware, software, and network systems
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Experience documenting user issues and performing root-cause analysis
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Competency in support processes, SLAs, issue resolution, monitoring, and metrics
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High proficiency with Microsoft technologies including:
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Windows Professional desktop operating systems
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Microsoft Office applications
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Microsoft Business applications (O365, Teams, Skype/Lync, Visio, etc.)
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Windows Server and Active Directory administration
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Network printer and scanner setup and support
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Experience supporting VPNs, remote access tools, and distributed environments
Skills and Abilities:
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Excellent oral and written communication skills
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Strong attention to detail and documentation
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Ability to communicate effectively with vendors and technical partners
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Ability to identify, analyze, and resolve problems efficiently
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Demonstrates critical and creative thinking
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Able to adapt quickly to changing priorities and environments
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Takes ownership of systems and outcomes
Perks of Working at Triage:
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Comprehensive benefits package, including but not limited to medical, dental, vision, and life
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401K with Company Match
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Medical and Dependent Care Flexible Spending Accounts (FSA)
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Paid Sick Time
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Holiday Pay
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Paid Vacation Time
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Referral Program
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Career advancement opportunities
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Continuous training and personal development opportunities
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A quality Employee Recognition Program
Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.
