Description
Systems Engineer
Who We Are:
Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.
As a member of our Team, you must be:
-
Quality-driven – Trusted resources, providing quality services without question.
-
Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
-
Innovative – Providing solutions and critical thinking, with an innovative approach.
Description:
The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on-premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments.
This position also serves as the primary point of contact for Triage Partners’ third-party Managed Service Provider (MSP), coordinating support, monitoring, and security-related activities to ensure reliable and secure IT operations.
Responsibilities:
-
Provide advanced technical support and resolve problems while delivering a positive client experience
-
Respond to scheduled service tickets; independently manage, prioritize, and resolve higher-complexity issues, including emergency and escalated tickets
-
Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations
-
Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on-site and remotely
-
Serve as the primary point of contact for the third-party Managed Service Provider (MSP)
-
Coordinate with the MSP on system monitoring, security alerts, patching, and incident response
-
Manage escalation of issues to the MSP and ensure timely resolution and follow-up
-
Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP
-
Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores
-
Develop, maintain, and enforce technology policies, standards, procedures, and related checklists
-
Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision
-
Investigate user issues by gathering relevant facts, performing root-cause analysis, and collaborating with internal teams or vendors to resolve service issues
-
Support and maintain internal and third-party applications
-
Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability
-
Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance
-
Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices
-
Assist with onboarding and off-boarding of employees and contractors, including provisioning, access control, and hardware deployment
-
Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment
-
Perform workstation hardware and software upgrades, refreshes, and replacements as required
-
Provide guidance and technical support to Level I engineers when needed
-
Be available after-hours, if required, for critical system issues or outages
Qualifications:
-
Must be In Corporate Office in Tampa
-
Bachelor’s degree or equivalent combination of education and experience
-
Microsoft certification(s) preferred
-
4–6 years of experience in computer operations, networking, and production support
-
Experience working with third-party MSPs or external IT vendors
-
Azure DevOps experience
-
Experience supporting both in-office, field-based, and fully remote employees
-
Proven ability to work independently and handle escalated technical issues
-
Previous Experience with company acquisitions
Technical Skills
-
Strong understanding of basic networking terminology and concepts (LAN/WAN, VPN, firewalls, routing, DNS, DHCP)
-
Experience coordinating security monitoring, alerts, and remediation with an MSP
-
Strong experience supporting web applications and understanding web application architectures
-
Advanced troubleshooting and debugging skills across hardware, software, and network systems
-
Experience documenting user issues and performing root-cause analysis
-
Competency in support processes, SLAs, issue resolution, monitoring, and metrics
-
High proficiency with Microsoft technologies including:
-
Windows Professional desktop operating systems
-
Microsoft Office applications
-
Microsoft Business applications (O365, Teams, Skype/Lync, Visio, etc.)
-
Windows Server and Active Directory administration
-
Network printer and scanner setup and support
-
Experience supporting VPNs, remote access tools, and distributed environments
Skills and Abilities:
-
Excellent oral and written communication skills
-
Strong attention to detail and documentation
-
Ability to communicate effectively with vendors and technical partners
-
Ability to identify, analyze, and resolve problems efficiently
-
Demonstrates critical and creative thinking
-
Able to adapt quickly to changing priorities and environments
-
Takes ownership of systems and outcomes
Perks of Working at Triage:
-
Comprehensive benefits package, including but not limited to medical, dental, vision, and life
-
401K with Company Match
-
Medical and Dependent Care Flexible Spending Accounts (FSA)
-
Paid Sick Time
-
Holiday Pay
-
Paid Vacation Time
-
Referral Program
-
Career advancement opportunities
-
Continuous training and personal development opportunities
-
A quality Employee Recognition Program
Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.