Top 159 Customer service manager Jobs in Tampa, Fl

Manager, Customer Success
Ingenio, LLC —Tampa, FL
- $75,000 - $90,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- 2 years
- Health insurance
- Dental insurance
Customer Support Manager
MAKE —Tampa, FL
- Remote
- Mid-level
- Office
- 4 years
- Relocation assistance
- Opportunities for advancement
Quick Apply
6d
Customer Care Manager - State Farm Agent Team Member
Jamie Pelzer - State Farm Agent —Tampa, FL
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Customer Success Manager (Enterprise) (Remote)
KnowBe4 —Clearwater, FL
- $84,000 - $94,000 a year
- Remote
- Microsoft Word
- Background check
- Organizational skills
- Tuition reimbursement
- Adoption assistance
Quick Apply
2d
Client Services Manager
ProActive Property Management —Palm Harbor, FL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Retention Manager
Rocket Pest Control —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
11d
REMOTE Client Service Manager - Small Business
Gallagher —Tampa, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Manager of Customer Success
Malwarebytes —Saint Petersburg, FL
- $150,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Brenntag Mid-South, LLC —Tampa, FL
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
7d
Customer Relations Manager (Aircraft Maintenance) - Tampa, FL
Textron Aviation —Tampa, FL
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Adoption assistance
- 401(k) matching
Home Delivery Scheduling Lead
RH —Tampa, FL
- $22 - $28 an hour
- Overtime
- Management
- Mid-level
- 3 years
Quick Apply
Resident Relations Manager
Tampa Housing Authority —Tampa, FL
- $71,661.75 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
Quick Apply
11d
Manager, Enterprise Customer Success
KnowBe4 —Clearwater, FL
- $110,000 - $130,000 a year
- Remote
- Background check
- Google Workspace
- Contracts
- Tuition reimbursement
- Adoption assistance
Quick Apply
Manager, Bloomingdale's Credit Customer Care
Macy’s —Tampa, FL
- $56,300 - $93,700 a year
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
- Store discount
- Paid holidays
3d
Director, Customer Success
Deepwatch —Tampa, FL
- $210,000 - $280,000 a year
- Remote
- Background check
- 3 years
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Delivery Manager II
GHX —Tampa, FL
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Director of Client Success, Arrive Fresh
Arrive Logistics —Tampa, FL
- Full-time
- Microsoft Excel
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
The Director of Customer Service
Helm AG —Tampa, FL
- Office
- 3 years
- Senior level
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Senior Contact Center Manager (Tier 3) - Water Resources
Hillsborough County, Florida —Tampa, FL
- $77,001 - $92,000 a year
- Background check
- 5 years
- Writing skills

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Manager, Customer Success

Ingenio, LLC
Tampa, FL

Apply Now

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

AI use case identification
Automation
Key Performance Indicators
Industry trends
AI-driven automation

Full Job Description

Before we get started:
Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you'd be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.

Who we are:
Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world's best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.

Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.

How you'll be impactful:
As the Manager, Customer Success, you are the architect of quality service across our global brands. Your mission is to cement our platform's position as a leader in spiritual guidance by driving client trust through exceptional multi-channel service tailored to each platform's strengths. You are a driver of innovation, evolving support into a proactive engine for top-line growth and loyalty. By leveraging a deep understanding of our products, the user experience, and evolving customer needs, you will proactively identify and champion opportunities for product improvements and business growth. Through continuous improvement and success-led service, you ensure every interaction strengthens the business and deepens the client bond.

What you'll be doing:
1. Drive exceptional service quality
Ensure exceptional service quality across all channels (Email, WhatsApp, Messaging). You will define the standards for Tier 1 and Tier 2, ensuring each channel's engagement potential is fully realized, and tracking customer satisfaction and issue resolution.
You are responsible for the service team's readiness and related policies, as well as escalation protocols and the successful management of high impact or sensitive situations.You will manage the critical relationship with the Engineering team to identify, report, and support the resolution of bugs. You are responsible for ensuring both Tier 1 and Tier 2 are trained on technical workarounds, known issues, and escalation paths to minimize client friction during technical disruptions.

2. Strategic Product Insight & Opportunity Identification
You and your team will leverage a deep, expert-level understanding of the product, its features, and the end-to-end user experience to serve as a high-impact feedback loop for the business. You will establish and lead a structured Voice of the Customer (VOC) analysis process, transforming raw client interactions into actionable insights. By looking both at existing friction and beyond it, as well as understanding the business KPIs, focus areas and challenges, you will identify unmet client needs and potential areas for business impact. You will be a key contributor during the feature definition phase, providing essential insights into user behavior and expectations to help shape specifications and ensure a superior user experience.

3. Drive Strategic Retention & Support Innovation
You will lead the transformation of support from a reactive function into a proactive driver of retention and growth. This involves reimagining the support journey—shifting from simply providing solutions to actively guiding clients toward successful outcomes. You will identify opportunities for innovative proactive outreach, particularly through messaging channels, to address friction areas before they lead to churn. By measuring the long-term impact of support resolutions, you will continuously adjust strategies to foster client loyalty and expand their engagement with the platform.

4. Team Leadership & Culture
You will be a hands-on leader who coaches, supports, and develops a high-performing Client Success team. You will foster a culture of accountability, collaboration, and continuous improvement, helping team members grow professionally while driving strong business impact. Through clear guidance, ongoing feedback, and active involvement in day-to-day operations, you will empower the team to deliver exceptional client experiences and proactively solve challenges.

What you'll need to be successful:
Beyond the daily pillars, you are expected to lead with a "Play to Win" mindset, focusing on:

Minimum 2 years of experience managing and developing teams.
Data-Driven Leadership: You leverage a blend of ticketing-system data and core business data & KPIs to guide decisions and priorities.
Business Acumen: You understand the "Why" behind the "What." You align service strategies with the company's broader financial goals and KPIs, ensuring that every operational change contributes to the bottom line.
Proactive Innovation: You are a lifelong learner. You stay ahead of industry trends and familiar with service standards, constantly driving improvements to our methodologies and challenging the team to evolve, leveraging new tools and new ways of solving problems , and seeking to drive an improved user experience that supports business KPIs.
Operational Excellence: You identify and implement AI-driven and non-AI solutions and automation to enhance the client experience and drive team efficiency without sacrificing the human touch of our spiritual brands.
Team Player: You are a dynamic collaborator who excels at building bridges across all organizational levels. In this role, you will champion a culture of trust by empowering your direct reports, synchronizing with peers, and engaging partners across the organization.

Perks & Benefits:

Friendly, talented, collaborative and entrepreneurial team
Premium medical, dental, and vision insurance
Generous holiday and PTO policies (including Birthday PTO!)
Summer Fridays
Technology stipend
Training and development opportunities and allowance
Fun and inclusive digital, and (in the future) in-person events

Pay Transparency:
The US base salary range for this full-time position is $75,000-$90,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Candidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.

Why Ingenio?
Our growing team of over 300 employees is powered by our diverse perspectives and company core values:

We are humble. We believe the best result is achieved by leveraging others' perspectives
We think like owners. We make decisions that optimize for the greater good of the organization
We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations

Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Apply Now

Refine Your Search

customer service manager jobs in tampa, fl

Manager, Customer Success

Customer Support Manager

Customer Care Manager - State Farm Agent Team Member

Customer Success Manager (Enterprise) (Remote)

Client Services Manager

Customer Retention Manager

REMOTE Client Service Manager - Small Business

Manager of Customer Success

Customer Success Manager

Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Home Delivery Scheduling Lead

Resident Relations Manager

Manager, Enterprise Customer Success

Manager, Bloomingdale's Credit Customer Care

Director, Customer Success

Delivery Manager II

Director of Client Success, Arrive Fresh

The Director of Customer Service

ASC - Agent Success Coordinator

Senior Contact Center Manager (Tier 3) - Water Resources

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