Top 123 Customer support & client services managers Jobs in Tampa, Fl

Customer Support Manager
MAKE —Tampa, FL
- Remote
- Mid-level
- Office
- 4 years
- Relocation assistance
- Opportunities for advancement
Quick Apply
6d
Manager, Customer Success
Ingenio, LLC —Tampa, FL
- $75,000 - $90,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- 2 years
- Health insurance
- Dental insurance
REMOTE Client Service Manager - Small Business
Gallagher —Tampa, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Services Manager
ProActive Property Management —Palm Harbor, FL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
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ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
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Manager, Bloomingdale's Credit Customer Care
Macy’s —Tampa, FL
- $56,300 - $93,700 a year
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
- Store discount
- Paid holidays
4d
Customer Care Manager - State Farm Agent Team Member
Jamie Pelzer - State Farm Agent —Tampa, FL
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k)
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Home Delivery Scheduling Lead
RH —Tampa, FL
- $22 - $28 an hour
- Overtime
- Management
- Mid-level
- 3 years
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Director, Customer Success
Deepwatch —Tampa, FL
- $210,000 - $280,000 a year
- Remote
- Background check
- 3 years
- Travel
- Paid parental leave
- Disability insurance
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Customer Service Representative - State Farm Agent Team Member
Aaron Kilbride - State Farm Agent —Tampa, FL
- $60,000 - $80,000 a year
- Full-time
- Management
- Computer literacy
- Mid-level
- Health insurance
- 401(k)
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Customer Retention Manager
Rocket Pest Control —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
12d
Inside Sales Team Lead
American HomePatient —Clearwater, FL
- Remote
- Writing skills
- English
- Mid-level
Quick Apply
11d
Delivery Manager II
GHX —Tampa, FL
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Associate Client Manager
Gallagher —Tampa, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Manager, Enterprise Customer Success
KnowBe4 —Clearwater, FL
- $110,000 - $130,000 a year
- Remote
- Background check
- Google Workspace
- Contracts
- Tuition reimbursement
- Adoption assistance
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Resident Relations Manager
Tampa Housing Authority —Tampa, FL
- $71,661.75 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
Quick Apply
12d
Customer Success Manager
Brenntag Mid-South, LLC —Tampa, FL
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
8d
Call Center Supervisor
Inktel —Tampa, FL
- $48,000 - $50,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
Client Delivery Manager
Abacode —Tampa, FL
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- Contracts
12d
Director of Client Success, Arrive Fresh
Arrive Logistics —Tampa, FL
- Full-time
- Microsoft Excel
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply

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customer support & client services managers jobs near tampa, fl

Customer Support Manager

MAKE -
Tampa, FL

Quick Apply

Job Details

6 days ago

Benefits

Relocation assistance
Opportunities for advancement

Qualifications

Managing teams in a customer support role
Team leadership
Regulatory compliance
Incident Escalation
Performance management
Policy & process development

Full Job Description

About MAKE

At MAKE, we believe creators deserve a banking solution that gets them. One that's fast, intuitive, and built to help them grow. We're building the world's first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.

MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.

About the role:

This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.

We are hiring a Customer Support Manager to lead and scale MAKE's support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.

Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.

Key Responsibilities:

Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management
Oversee daily support operations across email, chat, and ticketing systems
Ensure timely, accurate, and compliant resolution of customer inquiries
Act as the primary escalation point for complex, high-risk, or compliance-sensitive cases
Collaborate closely with Compliance on AML/KYC/KYB processes and escalations
Design and implement scalable support processes, workflows, and SLAs
Monitor support metrics (e.g., response times, CSAT, resolution rates) and drive continuous improvement
Own and improve internal documentation, knowledge base, and support playbooks
Partner with Product and Operations teams to surface customer insights and improve user experience
Support audits and ensure adherence to regulatory and internal policy requirements

Qualifications:

4–7 years of experience in Customer Support or Operations, with at least 1–2 years in a leadership role
Prior experience in a bank, fintech, or regulated financial institution strongly preferred
Strong understanding of customer support operations and performance management
Experience handling escalations and working with compliance-sensitive processes
Excellent communication, leadership, and problem-solving skills
Customer-first mindset with strong attention to detail and operational rigor
Ability to build processes in a fast-paced, startup environment
Fluency in English (additional languages a plus)

Nice to have Qualifications:

Experience supporting payments, cards, or financial products
Familiarity with AML, KYC, onboarding, or account verification processes
Experience with CRM or ticketing tools (e.g. Zendesk, Intercom)
Experience building or scaling support teams from early stages
Interest in fintech, creators, or digital platforms

What's in it for You:

Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills.
Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doing.

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Refine Your Search

customer support & client services managers jobs in tampa, fl

Customer Support Manager

Manager, Customer Success

REMOTE Client Service Manager - Small Business

Client Services Manager

ASC - Agent Success Coordinator

Manager, Bloomingdale's Credit Customer Care

Customer Care Manager - State Farm Agent Team Member

Home Delivery Scheduling Lead

Director, Customer Success

Customer Service Representative - State Farm Agent Team Member

Customer Retention Manager

Inside Sales Team Lead

Delivery Manager II

Associate Client Manager

Manager, Enterprise Customer Success

Resident Relations Manager

Customer Success Manager

Call Center Supervisor

Client Delivery Manager

Director of Client Success, Arrive Fresh

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