Top 8 Desktop support manager Jobs in Tampa, Fl

Customer Success Manager
NexTech Solutions LLC —Tampa, FL
- Full-time
- 7 years
- Customer service
- Ability to walk for extended periods
Program Manager/Training Lead
Contact Government Services, LLC —Tampa, FL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
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Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
ServiceNow Functional Lead
Deloitte —Tampa, FL
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
IT Training Delivery Manager
Holland & Knight LLP —Tampa, FL
- Full-time
- Background check
- 7 years
- Writing skills
- Profit sharing
- Paid parental leave
Broadcast Engineer Lead
TEGNA Inc. —Tampa, FL
- Part-time
- Engineering
- System design
- Mentoring
- Paid holidays
- Disability insurance
13d
Systems Solutions & Adoption Lead
Moffatt & Nichol —Tampa, FL
- Full-time
- Background check
- Computer science
- 7 years
- Wellness program
- Health savings account
Quick Apply
AI Enablement Manager
Crowe —Tampa, FL
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
14d

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Program Manager/Training Lead
Contact Government Services, LLC —Tampa, FL
Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
$180,000 - $200,000 a year
Quick Apply
General Manager (TPA)
CLEAR - Field —Tampa, FL
All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or…
$105,000 - $145,000 a year
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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
$18 - $25 an hour
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desktop support manager jobs near tampa, fl

Customer Success Manager

NexTech Solutions LLC -
Tampa, FL

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Job Details

Full-time

Qualifications

Non-technical user support
Customer communication
Stakeholder engagement
Field service
Customer service
Application Maintenance
Intelligence experience
Open-source intelligence (OSINT)
Stakeholder management

Full Job Description

The Opportunity

NTS is seeking an Intel Research Analyst to serve as a Field Service Representative (FSR) to support users across various CONUS customer locations. The FSR will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided. The FSR will be the primary recipient of user feedback, suggested improvements and functional modifications as reported by the user community, to inform system improvements, and the product roadmap.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

Serve as the traveling, customer-facing technical representative for deployed software
Support various CONUS customer locations (up to 30% travel). Primary location base: Tampa
Guide technical and non-technical users through complex Intelligence research workflows and tools
Deliver training sessions, workflow demonstrations, and user onboarding
Create training materials (manuals, power points, handouts) to support training events
Troubleshoot user issues and coordinate fixes with internal engineering teams
Document user challenges, best practices, and operational patterns; relay actionable feedback
Assist with configurations, updates, and basic operational maintenance as required
Active Secret clearance; Active TS/SCI preferred

Education

Bachelor’s degree or equivalent

Required Skills, Experience & Abilities

7+ years relevant experience
3+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar)
Hands-on experience with OSINT tools, public data sources, and analytical workflows
Ability to explain and guide users through multi-step, mission-critical workflows
Strong troubleshooting, communication, and stakeholder management skills
Comfort operating independently across multiple customer sites
Assist with configurations, updates, and basic operational maintenance as required

Preferred Qualifications

15+ years relevant experience

Physical Demands & Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit, stand, and walk for extended periods; frequent use of hands for typing.
Flexibility to travel up to 30%
Comfort working in lab/workshop settings with noise, temperature changes, with rotating personnel.
Work is performed primarily in a collaboration environment with moderate to high noise levels (multiple users, audio/video calls, co-location with related teams).
Work occurs across lab, office, and occasional field/test environments, with conditions varying by task and event requirements.
The environment is fast-paced and deadline-driven, requiring adaptability and responsiveness to shifting priorities.
Support may occasionally require schedule adjustments outside normal business hours to accommodate test events, customer timelines, or mission needs.
Work may occasionally be performed in secure government facilities, requiring compliance with applicable security protocols and access procedures.

Exciting opportunities like this are better when shared. Send this role to someone you know: Field Services Representative

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

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desktop support manager jobs in tampa, fl

Customer Success Manager

Program Manager/Training Lead

Authorized Service Interruption Manager

ServiceNow Functional Lead

IT Training Delivery Manager

Broadcast Engineer Lead

Systems Solutions & Adoption Lead

AI Enablement Manager

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