Position Summary:
Autonomous Vehicle - Fleet Manager | Tampa, FL
The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.
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Initial onboarding will require traveling for training up to the first 4 weeks
Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000
Shift: Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand
The benefits of belonging – what’s in it for you?
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Full benefits within 30 days
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Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
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401(k) match program
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Paid vacation, holidays, and sick time
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Commitment to your safety through boot and prescription safety glasses reimbursement
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Career and learning development with an extensive training program through our Amerit University
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Employee referral program, up to $500 bonus
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ASE certification program with fee reimbursement and bonus
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Employee recognition platform that includes opportunities to redeem points for merchandise
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Employee Assistance Program (EAP)
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24/7 nurse triage line
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Employee discounts on cell phone service and entertainment tickets
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Employee resource groups (ERGs) that foster inclusion
Essential Duties & Responsibilities:
- Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
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Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
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Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
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Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
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Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
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Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
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Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
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Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
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Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
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Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
Key Competencies and Minimum Education:
- Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
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Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
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Strong desire to empower team members and guide them toward positive business outcomes.
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Excellent communication skills with the ability to influence, persuade, and drive action.
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A collaborative management style with a strong customer service orientation.
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Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
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Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
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Ability to interpret data, drive KPIs, and identify opportunities for improvement.
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Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.
If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!
