Top 651 Patient access occupations Jobs in Tampa, Fl

CSR - Customer Experience Representative (Bilingual)
CSTS Customer Service and Technology Solutions, LLC —Tampa, FL
- $18 - $20 an hour
- Weekends as needed
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Concierge Specialist
OpTech LLC —Pinellas Park, FL
- $20.50 an hour
- Weekends as needed
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
Radiology Scheduler
Saint Pete MRI —Saint Petersburg, FL
- $20.00 - $22.50 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative – Bilingual Spanish, Healthcare
Maximus —Ruskin, FL
- $17.17 an hour
- Overtime
- HIPAA
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Medical Receptionist bilingual a plus
Tampa Cardiovascular Associates, P.A. —Tampa, FL
- From $15 an hour
- Full-time
- Bilingual
- Customer service
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
12d
PATIENT ACCESS SCHEDULING COORD
Moffitt Cancer Center —Tampa, FL
- $16.50 - $24.04 an hour
- Full-time
- Computer literacy
- Outpatient experience
- Administrative experience
Patient Access Representative
Women's Care —Tampa, FL
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
9d
Call Center Representative - DHA
US Social Security Administration —Tampa, FL
- $40,736 - $68,485 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
2d
PATIENT ACCESS SCHEDULING COORD INFUSION
Moffitt Cancer Center —Tampa, FL
- $17.53 - $26.50 an hour
- Full-time
- Hospital
- Computer literacy
- Mid-level
Patient Access Scheduling Coordinator
Moffitt Cancer Center —Tampa, FL
- $16.50 - $24.04 an hour
- Full-time
- High school diploma or GED
- Clinic
- Typing
Patient Access Services Rep III
BayCare —Tampa, FL
- 8 hour shift
- High school diploma or GED
- Home Health
- Entry level
1d
Healthcare Customer Service Representative (FL)
Healthcare Business Services Inc. —Tampa, FL
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
Medical Office Rep - Hyde Park
BayCare —Tampa, FL
- Full-time
- High school diploma or GED
- Outpatient
- Entry level
- Health insurance
- Dental insurance
Patient Access Specialist 1 - Patient Registration
Tampa General Hospital —Tampa, FL
- From $15.91 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
9d
Customer Service Representative - Healthcare
Maximus —Tampa, FL
- $15.61 an hour
- Overtime
- HIPAA
- English
- Office
SCHEDULING COORD NEW PATIENT
Moffitt Cancer Center —Tampa, FL
- $17.53 - $26.50 an hour
- Full-time
- Customer service
- Computer literacy
- Medical office experience
PATIENT ACCESS SCHEDULING COORD SR FLOAT
Moffitt Cancer Center —Tampa, FL
- $18.19 - $27.83 an hour
- Part-time
- Customer service
- High school diploma or GED
- Clinic
3d
Medical Receptionist
GuideWell Emergency Doctors —Tampa, FL
- Background check
- BLS Certification
- Pass drug screening
Medical Office Representative - Tampa
BayCare —Tampa, FL
- Full-time
- High school diploma or GED
- Clinic
- Outpatient
- Health insurance
- Dental insurance
Hospital Clinic Rep - Gastroenterology
BayCare —Tampa, FL
- Full-time
- High school diploma or GED
- Clinic
- Outpatient
- Health insurance
- Dental insurance
9d

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CSR - Customer Experience Representative (Bilingual)

CSTS Customer Service and Technology Solutions, LLC -
Tampa, FL

Quick Apply

Job Details

Seasonal | Full-time
$18 - $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Live chat
Spanish
Medicare
Customer service
Call center experience
English
High school diploma or GED
Medicaid health insurance
Medicare regulations
Difficult call handling
Medicaid
Multi-line phone systems
Email support

Full Job Description

Must be Bilingual: English/Spanish

Work Location: In-person, Tampa, FL

Job Title: Customer Experience Representative

Company Overview

CSTS Customer Service and Technology Solutions, LLC is a leading third-party administrator dedicated to transforming the healthcare experience. We specialize in managing the administrative and operational tasks for Medicare Advantage insurance health plans, ensuring compliance with federal regulations while delivering exceptional service to our partners.
If you are passionate about delivering exceptional customer experiences and want to be part of a team that is transforming healthcare, we invite you to apply today!

Position Summary

Increases customer satisfaction by providing professional and accurate responses to incoming inquiries, concerns, requests, and complaints regarding the network, plan benefits, eligibility, authorizations, plan guidelines, enrollment, programs and processes, claims, and pharmacy benefit information. Handles off-phone administrative tasks such as documentation data-entry and is responsible for making outbound campaign and survey calls to existing and former customers. Customers include, but are not limited to, members, prospective members, providers, and sales agents/brokers.

Shift flexibility is required to accommodate seasonal hours of operation (Monday – Sunday, 8 am – 8 pm EST/EDT), including occasional weekends during certain times of the year.

Essential Duties and Responsibilities

Understands and provides accurate information regarding Medicare Advantage and Medicaid products courteously and professionally.
Asks appropriate questions and listens actively to customers to identify needs to resolve the inquiries in a timely and professional manner.
Conducts accurate research to resolve issues regarding Medicare Advantage and Medicaid products using appropriate systems and departments.
Ensures first-call/contact resolution to resolve customer needs and concerns effectively.
Adequately documents all calls/contacts in detail as required by Department standards clearly and concisely.
Effectively translates healthcare-related jargon and processes into simple, step-by-step instructions customers can understand and act upon.
Operates telephone ACD system.
Attends all departmental meetings and training sessions.
Reviews training/educational material and seeks clarification when needed.
Acts as a liaison between the customers when appropriate.
Maintains strict confidentiality of all sensitive information.
Maintains compliance with all company policies and procedures.
Refers unresolved issues to the next level and/or appropriate areas when necessary.
Achieves and maintains acceptable performance levels according to customer service and Quality standards.
Answers telephones and warm transfers to appropriate staff when needed.
Performs outbound calls to customers in accordance with any assigned outreach campaigns/surveys.
Provides customer service through other omnichannel means, including but not limited to responding to live web chats and emails.
Utilizes documents using Microsoft Office and other applicable software as designated by management.
Performs general clerical duties to include but are not limited to cloud-based faxing, data entry of forms and correspondence, and uploading documentation to customer accounts.
Processes customer material requests and performs other Customer Service-related tasks and functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties may be assigned by leadership as business needs evolve.

Supervisory Responsibility

This job has no supervisory responsibilities.

Required Education and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Experience in a managed care environment with member and provider information systems preferred.

Equal Employment Opportunity

We are committed to creating an inclusive workplace where all employees are valued and respected. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We encourage candidates from all backgrounds to apply.

Pay: $18.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work a flexible schedule, including occasional weekends, to support seasonal business hours (Monday–Sunday, 8:00 AM–8:00 PM ET)?
This position is based in the Tampa, FL area and requires working in the office. Are you willing and able to work on-site?

Experience:

Medicare Advantage Health Plan: 1 year (Required)
Customer Service Call Center: 1 year (Required)

Language:

Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient access occupations jobs in tampa, fl

CSR - Customer Experience Representative (Bilingual)

Concierge Specialist

Radiology Scheduler

Customer Service Representative – Bilingual Spanish, Healthcare

Medical Receptionist bilingual a plus

PATIENT ACCESS SCHEDULING COORD

Patient Access Representative

Call Center Representative - DHA

PATIENT ACCESS SCHEDULING COORD INFUSION

Patient Access Scheduling Coordinator

Patient Access Services Rep III

Healthcare Customer Service Representative (FL)

Medical Office Rep - Hyde Park

Patient Access Specialist 1 - Patient Registration

Customer Service Representative - Healthcare

SCHEDULING COORD NEW PATIENT

PATIENT ACCESS SCHEDULING COORD SR FLOAT

Medical Receptionist

Medical Office Representative - Tampa

Hospital Clinic Rep - Gastroenterology

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