Top 65 Service desk manager Jobs in Tampa, Fl

Healthcare Information Technology Manager
Pinnacle Home Care Inc. —Oldsmar, FL
- Email
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
Specialist, Technical Support
(Mosaic Shared Services) Millennium Healthcare Management Serv LLC —Tampa, FL
- $24.20 - $36.30 an hour
- Overtime
- Research
- Mid-level
- Office
Quick Apply
2h
IT Manager - Healthcare
Pinnacle Home Care —Oldsmar, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
Manager of Corporate Application Support Services
Covius Services, LLC —Tampa, FL
- $87,360 - $109,200 a year
- Full-time
- Azure
- Writing skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist II
Perry Homes —Tampa, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Sr Manager, End User Svcs
General Dynamics Ordnance & Tactical Systems —Saint Petersburg, FL
- Full-time
- 7 years
- Microsoft Excel
- Office
- Health insurance
5d
IT Business Support Specialist
CONMED —Largo, FL
- Full-time
- Oracle
- Windows
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d
Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
Helpdesk Analyst
Chromalloy —Tampa, FL
- $59,200 - $77,700 a year
- Overtime
- Computer Science
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Tier 3 IT Support Technician
RCG Inc —Saint Petersburg, FL
- $28.85 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Travel
Quick Apply
Service Desk Technician I
Ntiva —Tampa, FL
- 8 hour shift
- Office
- Analysis skills
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
Senior Network and Systems Manager
Walsingham Group Inc —Tampa, FL
- Full-time
- Customer service
- System design
- 3 years
Quick Apply
Cyber Security Analyst, Security Operations, Progression
Tampa Electric Company —Lutz, FL
- Extended hours
- Computer science
- Computer Science
- System design
- Paid holidays
- Dental insurance
MSP Service Desk & Field Technician
Symmetric IT Group —Tampa, FL
- $28.85 - $31.25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Learning Management System Administrator
Ashley Furniture Industries, LLC. —Tampa, FL
- Research
- Office
- 3 years
- Profit sharing
- Health insurance
Technical Support Manager
Achieva Credit Union —Dunedin, FL
- Weekends as needed
- Hybrid work
- Background check
- Computer science
- Computer Science
13d
VP - Information Security & IT Operations
Sightview Software LLC —Tampa, FL
- $140,000 - $180,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Surgery
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk / Hospitality Trainer (Travel Required)
FirstService Residential —Saint Petersburg, FL
- $65,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Cell phone reimbursement
Quick Apply
Level II Engineer
Smart Choice Communications —Saint Petersburg, FL
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
IT Help Desk Technician
iVenture Solutions —Tampa, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply

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Healthcare Information Technology Manager

Pinnacle Home Care Inc. -
Oldsmar, FL

Quick Apply

Job Details

Full-time

Benefits

Referral program

Qualifications

Azure
Managing teams in a customer support role
Team leadership
Healthcare information & network security
Public Cloud
Cloud service support
Identity and access management (IAM) solutions
ITIL implementation
Intune
Managing tech infrastructure teams

Full Job Description

IT Manager - Healthcare

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.

Requirements:

Qualifications:

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
Minimum five (5) years of progressive IT leadership experience.
Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
Working knowledge of cybersecurity principles and operational security practices.
Familiarity with ITIL service management principles.
Strong analytical, organizational, and problem-solving abilities.
Excellent verbal, written, and executive communication skills.
Healthcare technology experience preferred.
Home Health, Hospice, or Post-Acute Care experience is preferred.
Knowledge of HIPAA security and compliance requirements preferred.
Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications.

Key Responsibilities:

Lead and manage daily IT operations across all supported locations and departments.
Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
Monitor and improve service delivery performance through established KPIs and operational metrics.
Develop scalable support models that support organizational growth.
Drive operational excellence through standardization, automation, and process improvement.
Oversee Service Desk operations and end-user support services.
Establish and maintain service level expectations and performance standards.
Monitor ticket volumes, aging, trends, and resolution effectiveness.
Champion a customer-focused support culture that delivers timely, professional, and effective service.
Ensure knowledge management practices and support documentation remain current and effective.
Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
Partner with internal and external resources to maintain network, server, cloud, and endpoint technologies.
Ensure technology systems remain secure, reliable, and available.
Support technology upgrades, deployments, and lifecycle management activities.
Partner with Technology Leadership to strengthen the organization’s cybersecurity posture.
Support vulnerability remediation, endpoint compliance, access management, and security best practices.
Participate in incident response activities and technology risk mitigation efforts.
Promote security awareness and compliance throughout the organization.
Support HIPAA compliance and protection of company and patient information.
Maintain and periodically test disaster recovery and business continuity procedures.
Participate in emergency response planning and technology recovery efforts.
Ensure critical systems and operational processes can be restored within established recovery objectives.
Manage technology vendor relationships and service performance.
Assist with contract reviews, renewals, and vendor evaluations.
Support technology budgeting and cost optimization initiatives.
Identify opportunities to maximize value while maintaining operational effectiveness.
Lead, mentor, coach, and develop technology team members.
Foster a culture of accountability, ownership, collaboration, and continuous learning.
Conduct performance evaluations, goal setting, and development planning.
Develop cross-training initiatives and succession planning strategies.
Promote employee engagement and professional growth.
Identify opportunities to automate manual processes and improve operational efficiency.
Evaluate emerging technologies and recommend solutions that support business objectives.
Participate in strategic technology planning initiatives.
Support organizational change management and adoption efforts.

Benefits:

Why Choose Pinnacle?

Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
Growth & Stability: Over two decades as Florida’s largest independent home health agency.
Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
Recognized Excellence: Ranked as a USA Today Top Workplace.
Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

About Pinnacle Home Care Inc.:

Pinnacle has 16 locations throughout Florida hiring for Healthcare Sales Professionals, Clinical Managers, RNs, LPNs, PTs, PTAs, SLPs, OTs, OTAs and other Healthcare positions. If you don't see a role that meets your skill set on the job board, send us your resume directly to [email protected] Please include your full name and location! We look forward to assisting you in exploring career opportunities with Pinnacle Home Care! About Us: Pinnacle Home Care, the largest independent home healthcare provider in Florida, has proudly served our communities for over two decades. We are a team driven by a passion for home healthcare with an unwavering commitment to the well-being of our patients and their families. At Pinnacle, we foster a forward-thinking, collaborative workplace culture. This has earned us multiple recognitions including the Top Workplaces USA award – a testament to our focus on supporting and empowering our employees. We offer a comprehensive suite of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide support to more than 10,000 patients across our service areas. We strive to help seniors thrive, not only under our care, but long after our services are complete. At Pinnacle, we are proud to make a meaningful difference in the lives of patients and their families every day. Join us in our mission to deliver compassionate healthcare where it matters most – at home.

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Refine Your Search

service desk manager jobs in tampa, fl

Healthcare Information Technology Manager

Specialist, Technical Support

IT Manager - Healthcare

Manager of Corporate Application Support Services

IT Support Specialist II

Sr Manager, End User Svcs

IT Business Support Specialist

Authorized Service Interruption Manager

Helpdesk Analyst

Tier 3 IT Support Technician

Service Desk Technician I

Senior Network and Systems Manager

Cyber Security Analyst, Security Operations, Progression

MSP Service Desk & Field Technician

Learning Management System Administrator

Technical Support Manager

VP - Information Security & IT Operations

Front Desk / Hospitality Trainer (Travel Required)

Level II Engineer

IT Help Desk Technician

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