At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-peer solutions to propel Bank of Central Florida’s strategic objective of being the preferred community financial institution across Central Florida. We care about our team members, our clients, and our communities, and in doing so, our employees demonstrate servant leadership and volunteering within the community. Bank of Central Florida’s team reflects the characteristics of our core values and leads by example.
POSITION OVERVIEW
The Treasury Management Specialist provides exceptional client service is responsible for providing operational support to commercial clients, Commercial Relationship Managers, and the Treasury Management Officers for the various cash management services offered by Bank of Central Florida. The Treasury Management Specialist provides support in the areas of Account Analysis, Commercial Online & Mobile Banking, ACH, Positive Pay, Remote Deposit Capture, Wire Funds Transfer and/or related services and will become the subject matter expertise in these areas.
DUTIES AND RESPONSIBILITIES
Implementation of treasury management services for commercial and community offices including tracking of new set-ups and cross-sales. Processes client enrollment documentation and review documents for accuracy.
Maintains knowledge of Treasury products and services.
Accurately and timely responds to inquiries from external and internal clients related to Treasury Services.
Provide client support for Treasury Services including but not limited to: reset of passwords for online services and RDC, assistance to clients on usage of the Treasury online services, general banking questions, and resolution of other issues clients may have.
Partner with internal and external clients to resolve operational issues or special requests related to Treasury Services. Proactively identifies recurring issues and recommends long term solutions.
Proactively identifies and recommends products and services to assist clients utilizing Treasury Services knowledge.
Ensure proper account documentation and all requisite agreement execution to include scanning documents for retention in image system.
Maintain updated client lists for services used to include audit checks for services requiring annual or periodic reviews. Provide audit information as required annually.
Maintain Account Analysis system for addition of new client relationships, updates to existing clients/accounts, and input of data for billing of manually input services. Assist in training clients via phone on various treasury management products. Demonstrate ongoing learning agility by actively participating in continuing education opportunities. Consistently provide a high level of client service, both internally and externally, representing the Bank professionally, efficiently, and tactfully. Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records and maintaining appropriate records.
Adhere to the Bank’s policies and procedures and all Federal and State laws and regulations.
Treasury Management Specialist Job Description
Perform any other duties, as assigned.
COMPETENCIES
Collaborative and Team Oriented: Fosters a culture of teamwork and collaboration by developing, maintaining, and strengthening partnerships with others to accomplish work goals and solutions that all team members can support.
Detailed Oriented: Exhibits strong organizational skills, time management, and attention to detail. Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.
Adaptable: Adapts well to changes in work assignments and priorities. Approaches change positively and adjusts behaviors accordingly.
Communication: Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients. Uses active listening skills and communicates with honesty, integrity, and trust. Demonstrates high level of professionalism. Projects an approachable demeanor.
Self-Motivated and Continuous Learning: Demonstrates initiative, accountability, and a high level of productivity. Committed to professional development through self-motivation, education, seminars, webinars, and other learning activities. Introduce new knowledge and skills on the job. Ability to learn and perform new duties and responsibilities.
Critical Thinking and Problem Solving: Exhibits an inquisitive nature. Identifies issues and opportunities. Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness.
Creativity and Innovation: Generates innovative solutions and ideas for improvement and efficiencies.
Service and Quality Focus: Values and earns client trust and respect through meeting and exceeding client expectations. Takes personal responsibility for resolving service problems. Presents in a positive manner with clients both internal and external.
Self-Awareness: Maintains awareness of emotions and uses this information to guide one’s thinking and actions within a context of appropriate work behavior and performance, including periods of stress and adversity. Recognizes personal and professional strengths and limitations, areas for growth, and resources for improvement.
EDUCATION AND QUALIFICATIONS
College degree or equivalent, preferably in business management or finance.
Minimum two to three years of Treasury Management experience preferred.
Intermediate skills with Microsoft Office suite, specifically Excel, Word, and Outlook.
WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES
General office environment that requires the extensive use of arms, hands, and fingers.
Frequently required to sit / stand for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear.
May be required to lift and/or move up to 20 pounds.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
EEO/Disabled/Vets
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
