Top 302 Workday implementation lead Jobs in Tampa, Fl

Lead, Commercial Technical Operations
WOW! —Tampa, FL
- $28 - $32 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
13h
Full Stack Engineer Lead Java/Angular - Vice President
Citi —Tampa, FL
- $113 an hour
- Full-time
- Azure
- 6 years
- System design
- Paid holidays
- Disability insurance
Lead Cloud Cyber Security Engineer, Technology & Digital, FT,08A-4:30P
Baptist Health South Florida —Florida
- $126,148.63 - $163,993.22 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Wellness program
- Health insurance
7d
Employee Benefits Account Management Team Lead
Higginbotham —Saint Petersburg, FL
- Hybrid work
- Microsoft Outlook
- Writing skills
- Basic math
- Wellness program
- Paid holidays
Full Stack Engineer Lead Java/React- Vice President
Citi —Tampa, FL
- $113 an hour
- Full-time
- Azure
- 6 years
- System design
- Paid holidays
- Disability insurance
Client Success Lead
Vaco by Highspring —Tampa, FL
- $120,000 - $150,000 a year
- Senior level
- Hospital experience
Quick Apply
Senior AI Implementation Lead
Humana —Tampa, FL
- $80,900 - $110,300 a year
- Full-time
- Remote
- Azure
- Computer Science
- Databases
- Paid parental leave
- Paid holidays
8d
Service Desk Lead
General Dynamics Information Technology —Tampa, FL
- $85,093 - $115,000 a year
- Mid-level
- 3 years
- Travel
- Paid holidays
- 401(k) matching
Technical Talent Operations Lead
Norbeck Technologies Inc —Tampa, FL
- $35 - $90 an hour
- Part-time
- Hybrid work
- Mentoring
- Senior level
- Leadership
- 401(k)
- Work from home
Quick Apply
Supply Chain Risk Management (SCRM) Strategy and Implementation Lead - (Clearance Required)
LMI —Tampa, FL
- $125,000 - $200,000 a year
- Full-time
- Engineering
- Finance
- Bachelor's degree
Lead Talent Program Coordinator
Ferguson Enterprises, LLC —Tampa, FL
- $24.86 - $37.31 an hour
- Extended hours
- Customer service
- Office
- Residential
- Paid parental leave
- Health insurance
7d
Finance Risk 1LOD Lead Analyst
Citi —Tampa, FL
- $116,800 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Lead Technical Program Manager - Revenue Charge Claim Services
JPMorganChase —Tampa, FL
- Full-time
- 5 years
- Analysis skills
- Organizational skills
- Health insurance
- Tuition reimbursement
Data Governance Lead
Financial Information Technologies LLC —Tampa, FL
- 5 years
- Databases
- Bachelor's degree
Onboarding Technology Lead - Senior Vice President
Information Technology Senior Management Forum —Tampa, FL
- $141 - $160 an hour
- Full-time
- Office
- Java
- Master's degree
- Paid holidays
- Disability insurance
Compliance and Ops Risk Test Lead - Senior Associate
JPMorganChase —Tampa, FL
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Tuition reimbursement
Technical Implementation Integration Lead
Avalon Administrative Services LLC —Tampa, FL
- Full-time
- Computer Science
- 5 years
- SQL
- Health insurance
Waste Management Leader
Depot Connect International —Tampa, FL
- $120,000 - $140,000 a year
- Remote
- 7 years
- Up to 50% travel
- Product management
- Health savings account
- Paid holidays
Quick Apply
Manager Tech Lead Web US
Philip Morris International U.S. —Tampa, FL
- $120,000 - $150,000 a year
- Full-time
- Management
- System design
- Office
- Commuter assistance
- Health insurance
14d
Testing Lead
Avalon Administrative Services LLC —Tampa, FL
- Full-time
- Customer service
- HIPAA
- Analysis skills
- Health insurance
Quick Apply

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Lead, Commercial Technical Operations

WOW! -
Tampa, FL

Quick Apply

Job Details

Full-time
$28 - $32 an hour
13 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
Computer science
Computer Science
Team development
Associate's degree
Information Technology

Full Job Description

Lead, Commercial Technical Operations

Lead the Shift. Solve Complex Issues. Strengthen the Team.

Are you an experienced telecommunications or IT professional who enjoys solving complex technical problems and helping others grow? As a Lead, Commercial Technical Operations at WOW!, you’ll serve as the senior technical resource for your shift while supporting WOW! Business customers across our SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center segments.

In this highly visible role, you’ll coordinate real-time operations, guide Tier 2 team members, manage technical escalations, and partner with Engineering during critical incidents. You’ll also play an important role in strengthening team capabilities through hands-on coaching, training, and knowledge sharing.

This position operates within a 24/7 environment and requires the ability to work scheduled shifts and participate in an on-call rotation as designated by management.

What WOW! Offers

Pay: $28.00-$32.00/hour
Medical, dental, vision, and life insurance
HSA and FSA available
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts (where they apply)

What You’ll Do

Lead Shift Operations

Serve as the shift and floor lead, providing real-time queue oversight and recommending adjustments to workload and coverage.
Act as the first internal escalation point for Tier 2 agents before Supervisor involvement.
Help formalize and support the Tier 2-to-Tier 3-to-Engineering escalation process.
Lead shift huddles and help prepare the team for new products, features, systems, and process changes.
Reinforce established standards for schedule adherence, ticket quality, and documentation.
Provide the Supervisor with feedback regarding employee performance, coaching opportunities, skill gaps, and readiness for advancement.

Coach and Develop the Team

Provide side-by-side coaching, ticket reviews, call evaluations, and targeted skill development.
Model effective troubleshooting practices while actively transferring knowledge to other team members.
Deliver technical training designed to strengthen team performance and readiness.
Manage team-facing resources, including runbooks, knowledge base articles, technical tips, and post-incident learnings.
Serve as a trusted technical resource and lead through influence without formal supervisory authority.

Manage Complex Technical Issues

Serve as a subject matter expert across the WOW! Business portfolio, including voice, video, and data products.
Handle the team’s most complex trouble tickets and customer-impacting issues.
Provide advanced, OSI-aligned diagnosis, troubleshooting, consultation, and resolution coordination.
Use command-line interfaces across networking elements to investigate service-impacting events.
Coordinate with customers, network administrators, vendors, technicians, service providers, Engineering teams, and other WOW! personnel to restore service.

Support Critical Events and Data Center Operations

Represent the team during P1 and P2 incidents through bridge participation, technical coordination, and incident communications.
Monitor critical Data Center systems, including security, power, and HVAC.
Provide hands-and-feet Data Center support when needed.
Ensure customer equipment and packages received or shipped through the Data Centers are properly documented and secured.
Follow established Ticket Management and Data Center policies and procedures.
Document technical issues, troubleshooting steps, and resolutions in company ticketing and billing systems.
Assist with the testing, certification, implementation, and ongoing support of new WOW! Business products.
Perform other duties as assigned.

What You’ll Bring

Required Education and Experience

Associate degree or higher in IT, Computer Science, Telecommunications, or a related field.
At least four years of telecommunications or related technical support experience within an Operations Center, Systems Administration, IT, or similar environment.
Demonstrated experience mentoring, coaching, or serving as an informal team lead.
One or more industry-recognized certifications at the time of hire or within 12 months of entering the role, including:
CompTIA Network+
CCENT or CCNA
SIP School certification
Equivalent training or certification in IPv4/IPv6, VoIP, or SIP

Technical Knowledge and Skills

Understanding of internet protocols and networking fundamentals, including routers, switches, and IP subnetting.
Foundational troubleshooting capabilities across WAN, LAN, VLAN, and VPN environments.
Familiarity with RF signals and HFC networks is preferred.
Knowledge of local, long-distance, and toll-free telephony, including LNP porting, LIBD, PAC, VoIP, telephony features, and customer premises equipment.
Ability to use command-line interfaces to investigate network and service-impacting events.
Strong analytical, troubleshooting, organizational, and decision-making skills.
Excellent communication and active-listening abilities.
Ability to guide customers and team members through complex technical troubleshooting.
Ability to prioritize competing responsibilities and remain effective in a fast-paced environment.
Comfortable leading through influence without direct reporting authority.
Proficiency with word-processing, spreadsheet, internet, and email applications.
Ability to learn billing platforms and online technical support tools.
Ability to work scheduled shifts within a 24/7 operation and participate in an on-call rotation as needed.

Physical Demands and Working Conditions

The physical requirements described below are representative of those needed to perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Regularly communicate verbally and listen effectively.
Use hands to type and handle equipment, objects, and paperwork.
Use close vision and maintain visual focus.
Occasionally carry and climb a ladder.
Sit, stand, walk, and bend at the knees and waist.

WOW! is an Equal Opportunity Employer, including individuals of all races, colors, religions, sexes, sexual orientations, gender identities and expressions, national origins, individuals with disabilities, and protected veterans.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

workday implementation lead jobs in tampa, fl

Lead, Commercial Technical Operations

Full Stack Engineer Lead Java/Angular - Vice President

Lead Cloud Cyber Security Engineer, Technology & Digital, FT,08A-4:30P

Employee Benefits Account Management Team Lead

Full Stack Engineer Lead Java/React- Vice President

Client Success Lead

Senior AI Implementation Lead

Service Desk Lead

Technical Talent Operations Lead

Supply Chain Risk Management (SCRM) Strategy and Implementation Lead - (Clearance Required)

Lead Talent Program Coordinator

Finance Risk 1LOD Lead Analyst

Lead Technical Program Manager - Revenue Charge Claim Services

Data Governance Lead

Onboarding Technology Lead - Senior Vice President

Compliance and Ops Risk Test Lead - Senior Associate

Technical Implementation Integration Lead

Waste Management Leader

Manager Tech Lead Web US

Testing Lead

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