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RCM Performance Coach

ROM TECHNOLOGIES INC -
Clearwater, FL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Qualifications

Defect resolution root cause analysis
Medicare
Phone communication
Coaching
Metrics Reporting
Medicare regulations
Medical accounts receivable management
Medicaid
Root cause analysis
Healthcare performance metrics analysis
Healthcare compliance
Healthcare data reporting
Cross-functional communication

Full Job Description

JOB DESCRIPTION

At ROMTech, we are committed to building a high-performing team that advances our mission of improving recovery outcomes through innovative technology and operational excellence. We value accountability, collaboration, continuous improvement, and a patient-centered approach in everything we do.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title:

RCM Performance Coach

Department:

Performance

Reports To:

Director of Performance

Location / Work Environment:

Onsite, Clearwater, FL

Worker Classification:

W2 Employee

FLSA Status:

Exempt

Job Level:

Standard

Job Purpose

The RCM Performance Coach exists to improve execution quality across administrative and revenue cycle functions by translating operational insights into targeted coaching interventions. This role partners closely with frontline staff and leadership to reduce defects, strengthen compliance, and accelerate reimbursement performance. Acting as a hands-on coach, the position reinforces execution discipline, embeds standardized workflows, and ensures daily operations align with ROMTech’s rhythm of business, operational standards, and performance expectations.

Key Responsibilities

Essential Duties

Deliver one-on-one coaching sessions to Revenue Cycle and Patient Access staff to address execution gaps related to defects, delays, and compliance risks.
Partner with supervisors and managers to reinforce coaching frameworks, inspection routines, and accountability standards.
Develop frontline leadership coaching capability to ensure sustained performance improvement through management layers.
Execute targeted coaching interventions across eligibility verification, billing accuracy, denials management, collections, and compliance workflows.
Expand coaching support into Patient Access, Order Entry, Scheduling, and Delivery operations as business priorities evolve.
Develop and apply structured coaching playbooks, checklists, and inspection standards for high-risk workflows, including eligibility verification, prior authorizations, claim submission, denial prevention, and refund processing.
Validate analyst findings through workflow audits, file reviews, and direct observation of frontline execution.
Translate defect patterns and operational trends into actionable coaching plans that drive measurable performance improvement.
Track behavioral changes and validate coaching effectiveness through operational performance metrics, including denial rates, accounts receivable days, and clean-claim performance.
Partner with Training and Quality teams to reinforce compliance and documentation standards without duplicating formal training efforts.
Collaborate cross-functionally with Revenue Cycle, Patient Access, Finance, Compliance, Operations, and Performance leadership.
Serve as a feedback conduit between frontline execution and leadership to support operational decision-making and continuous improvement initiatives.

Other Functions

Support competency validation and recertification cycles as part of operational cadence.
Assist in the development of performance dashboards and reporting inputs as needed.
Participate in team huddles, root cause analysis discussions, and continuous improvement initiatives.
Contribute to process documentation and standardization efforts.
Performs other related duties as assigned to support operational and business needs.

JOB QUALIFICATIONS

Skills and Abilities

Required:

Strong coaching and performance management capability in operational environments.
Deep understanding of revenue cycle workflows and healthcare compliance standards.
Ability to identify root causes and translate findings into actionable improvements.
Strong interpersonal, communication, and influencing skills with frontline staff and leadership.
Ability to operate effectively in evolving environments and help establish structure and performance standards.
Data-driven mindset with the ability to track, interpret, and measure performance outcomes.
Strong organizational skills and attention to detail.

Preferred:

Familiarity with Lean, Six Sigma, or other operational excellence methodologies.
Experience working with performance dashboards, reporting tools, and operational analytics.

Work Experience Requirements

Required:

Five (5) or more years of experience in Revenue Cycle Management, Patient Access leadership, or healthcare administrative operations.
Demonstrated experience coaching, mentoring, or developing staff in billing, collections, reimbursement, or compliance-focused environments.
Working knowledge of Medicare, Medicaid, and commercial payer requirements.

Preferred:

Experience in MedTech, healthcare technology, or other high-growth healthcare organizations.
Exposure to cross-functional operational improvement and performance optimization initiatives.

Education Requirements

Required:

None.

Preferred:

Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field.

License and Certification Requirements

Required:

None.

Preferred:

Certified Professional Coder (CPC).
Certified Revenue Cycle Representative (CRCR).
Lean Six Sigma certification or similar operational excellence credential.

Physical Demands and Working Conditions

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Ability to sit at a computer terminal for an extended period.
Moderate office noise, including phone calls, online meetings, and computer audio.
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required.
Must be able to communicate clearly and professionally in both verbal and written formats.
Must be able to engage in active listening and express ideas effectively in person, by phone, and through virtual meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].

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JOB DESCRIPTION

Position Title:

Department:

Reports To:

Location / Work Environment:

Worker Classification:

FLSA Status:

Job Level:

Job Purpose

Key Responsibilities

Essential Duties

Other Functions

JOB QUALIFICATIONS

Skills and Abilities

Required:

Preferred:

Work Experience Requirements

Required:

Preferred:

Education Requirements

Required:

Preferred:

License and Certification Requirements

Required:

Preferred:

Physical Demands and Working Conditions