Top 79 Customer insights analyst Jobs in Tampa Fl

Data & Customer Insights Analyst, Client Experience
Osaic —Saint Petersburg, FL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Office
- Health insurance
- Dental insurance
Global Marketing Data Analyst
CONMED —Largo, FL
- $85,000 - $148,000 a year
- Full-time
- Remote
- Marketing
- 5 years
- Analysis skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Open-Source Analyst, Lead
Booz Allen Hamilton —Tampa, FL
- $99,000 - $225,000 a year
- Full-time
- Research
- Office
- Master's degree
- Health insurance
- Flexible spending account
Financial Analyst II
BayCare —Tampa, FL
- Full-time
- CPA
- Customer service
- Research
- Tuition reimbursement
- Paid time off
Pricing & Vendor Analyst
Legacy Service Partners —Tampa, FL
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Decision Science Analyst
Kobie Marketing —Saint Petersburg, FL
- Full-time
- Remote
- Computer Science
- Marketing
- Mid-level
Quick Apply
Commercial Pricing Analyst
Ourvita —Largo, FL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Strategic Assessment and Influence Analyst
General Dynamics Information Technology —Tampa, FL
- $97,968 - $126,500 a year
- 5 years
- Mid-level
- Java
- Paid time off
- 401(k) matching
10d
Payments Risk Analyst
Certegy Payment Solutions, LLC —Clearwater, FL
- Oracle
- Mid-level
- Office
Quick Apply
FSR Analyst
Contact Government Services, LLC —Tampa, FL
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Senior Financial Analyst
Melitta USA, Inc. —Clearwater, FL
- From $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Applications Development Sr Programmer Analyst, Assistant Vice President
Citi —Tampa, FL
- $96,960 - $145,440 a year
- Full-time
- System design
- Office
- SQL
- Paid holidays
- Disability insurance
Corporate FP&A Analyst
DoiT —Tampa, FL
- Remote
- SQL
- Senior level
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Sr Analyst, Business Intelligence
Acosta Group —Tampa, FL
- $61,500 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Distributor Data Analyst
Financial Information Technologies LLC —Tampa, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
Analyst II - Digital and Web Analytics
PODS —Clearwater, FL
- Full-time
- Writing skills
- Mid-level
- SQL
6d
Analyst II - Digital and Web Analytics
PODS Enterprises, LLC —Clearwater, FL
- Azure
- Writing skills
- Mid-level
Quick Apply
7d
Operational Intelligence Analyst Lead
CACI —Tampa, FL
- $78,000 - $163,800 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
10d
Business Transformation AI Enablement (Finance) - Analyst
Raymond James Financial, Inc. —Saint Petersburg, FL
- Full-time
- Writing skills
- Mid-level
- Finance
- Paid holidays
- Health insurance
13d
Data Support Analyst
TECO Partners —Tampa, FL
- 8 hour shift
- Microsoft Word
- Marketing
- Mid-level
6d

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customer insights analyst jobs near tampa fl

Data & Customer Insights Analyst, Client Experience

Osaic -
Saint Petersburg, FL

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Process flow diagrams
Performance dashboards
Microsoft Outlook
Business intelligence report generation
Process design
Value stream mapping
Visio
Employee relationship building
Process modeling
Business intelligence tools
Bachelor's degree
SharePoint
Macro/VBA editing
Data visualization projects
Statistical analysis tools
Business process modeling

Full Job Description

Business Analyst Opportunity in Financial Services

Data & Customer Insights Analyst, Client Experience

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time

Salary: $80,000 - $90,000 per year + annual bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits.

Summary:

This role is responsible for analyzing complex customer, market, and operational data to deliver actionable insights that improve customer experience and advice strategic funding. The position partners cross‑functionally to lead NPS analysis, customer journey mapping, and statistical modeling, translating data into clear recommendations that drive service and process improvements. The ideal candidate brings a strong analytical mindset, deep customer insights expertise, and is a self-motivated learner.

Education Requirements:

Minimum of Bachelor's level qualification in a quantitative field such as Analytics, Statistics, Economics, Computer Science, or a related field.
H.S. Diploma or GED certificate + Significant Practical Experience (10+ years) in statistical modeling and customer insights will be considered.

Responsibilities:

Administer and optimize customer feedback platforms (e.g., Pendo, Medalia) to maximize data collection and analysis efficiency
Deliver sound, data-driven insights, and recommendations as part of the Voice of the Customer & Corporate Strategy team.
Support Net Promoter Score (NPS) analysis, including verbatim feedback review, trend analysis, driver identification, and segmentation, to uncover root causes of customer sentiment and loyalty.
Document and monitor business processes, rules, requirements, metrics, and standard operating procedures as a result of transformation initiatives
Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders
Stay current on customer experience, analytics, and financial services industry trends to continually enhance insights, methodologies, and impact.
Assess end to end process performance through collecting data from multiple sources to propose process improvement opportunities
Build and maintain strong internal working relationships at all levels of the organization and across business units and site locations. Leverages these relationships in helping to drive meaningful change across the company.
Document current and future state through process flow, value stream mapping and customer journey map exercises
Perform other duties as assigned, especially those related to the organization’s Strategy & Voice of Customer agenda

Basic Requirements:

2-5 years’ experience in analyzing and synthesizing complex data including using dashboards and reporting tools i.e., Pendo, Medallia, Snowflake, or Power Bi
Strong Excel experience (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
2- 5 years of market research and/or consumer insights experience, specifically with NPS (Net Promoter Score)
Strong process, customer journey, and value stream mapping experience that drives value-added business insights into process performance and customer impacts
Strong process-driven, fact-based mindset, and problem-solving skills
Passion for the driving improvements to the service and customer experience
Independent thinker, motivated self-starter, high attention to detail
Experience leveraging statistical/probably techniques and tools to analyze processes
Proficiency with Microsoft applications (Outlook, Word, Excel, PowerPoint, Visio, OneDrive, SharePoint)

Preferred Requirements:

Financial Services industry, Broker-Dealer, Banking or Insurance experience
Project and Program Management experience
Experience linking NPS data to operational, financial, customer, and product data to provide a comprehensive view of drivers of customer experience
Proficiency in statistical modeling and hypothesis testing—including regression, driver analysis, and experimental design—to quantify the significance and impact of CX initiatives
Medallia Admin Certified

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.

Apply Now

Refine Your Search

customer insights analyst jobs in tampa fl

Data & Customer Insights Analyst, Client Experience

Global Marketing Data Analyst

Open-Source Analyst, Lead

Financial Analyst II

Pricing & Vendor Analyst

Decision Science Analyst

Commercial Pricing Analyst

Strategic Assessment and Influence Analyst

Payments Risk Analyst

FSR Analyst

Senior Financial Analyst

Applications Development Sr Programmer Analyst, Assistant Vice President

Corporate FP&A Analyst

Sr Analyst, Business Intelligence

Distributor Data Analyst

Analyst II - Digital and Web Analytics

Analyst II - Digital and Web Analytics

Operational Intelligence Analyst Lead

Business Transformation AI Enablement (Finance) - Analyst

Data Support Analyst

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