Top 497 Customer success director Jobs in Tampa Fl

Director, Payee Services
Zelis —Saint Petersburg, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
Director, Casino Credit
Seminole Hard Rock Support Services —Tampa, FL
- Weekends as needed
- 7 years
- Office
- Finance
Quick Apply
Strategic Account Director (Hybrid)
KnowBe4 —Clearwater, FL
- Background check
- Computer Science
- Marketing
- Tuition reimbursement
- Adoption assistance
Quick Apply
Business Development Manager - Industrial & Heavy Duty Markets
Hotstart Inc —Tampa, FL
- $79,015.34 - $95,158.26 a year
- Email
- Microsoft Word
- Mid-level
- Presentation skills
- Profit sharing
- Health insurance
Quick Apply
7d
Florida Managing Director
Unum Group —Tampa, FL
- Full-time
- Office
- Bachelor's degree
- Travel
- Loan repayment program
- Disability insurance
Director, Customer Success
Deepwatch —Tampa, FL
- $210,000 - $280,000 a year
- Remote
- Background check
- 3 years
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Tampa, FL
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
15h
Customer Success Director, SafePointe
SoundThinking, Inc. —Tampa, FL
- Online Application
- Hybrid work
- Hospitality
- Microsoft Outlook
- Office
Quick Apply
7d
Customer Success Manager
Brenntag Mid-South, LLC —Tampa, FL
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
4d
Customer Success Director (Enterprise)
KnowBe4 —Clearwater, FL
- Microsoft Word
- Background check
- Organizational skills
- Tuition reimbursement
- Adoption assistance
Quick Apply
Director of Customer Growth
Master Trades Group —Tampa, FL
- $150,000 - $160,000 a year
- Remote
- 7 years
- Marketing
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
The Director of Customer Service
Helm AG —Tampa, FL
- Office
- 3 years
- Senior level
Director of Client Success, Arrive Fresh
Arrive Logistics —Tampa, FL
- Full-time
- Microsoft Excel
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Director, Customer Enablement
Absorb —Tampa, FL
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
- Health insurance
- Dental insurance
12d
Director, Media Planning - REMOTE
Macy’s —Tampa, FL
- $130,800 - $217,800 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Recruiting
- Store discount
- Paid holidays
8d
Senior Director, Servicing Operations
Mission Lane —Tampa, FL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
14d
Community Director
Hilltop Residential —Tampa, FL
- $80,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
7d
Remote Administrator On-Call (ideal candidate resides in Florida, Georgia, or South Carolina)
LifeLink Foundation, Inc. —Tampa, FL
- Extended hours
- Remote
- Anatomy knowledge
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Director of Digital Customer Experience & AI Innovation
Verizon —Temple Terrace, FL
- $161,000 - $280,000 a year
- Full-time
- Hybrid work
- Salesforce
- Office
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Assoc Field Access Dir, Derm, Tampa, Fl
Incyte Corporation —Tampa, FL
- $196,000 - $218,000 a year
- Bachelor's degree
- Continuous improvement
- Experience equivalent to degree accepted
14d

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Director, Payee Services

Zelis -
Saint Petersburg, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance

Qualifications

Stakeholder engagement
Strategic goal setting
Managing teams in a customer support role
Frontline customer support management
Team development
Vendor relationship management
Data interpretation
Telephone systems
Business operations
Call center management
Cross-functional communication

Full Job Description

Description

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Directs overall call center operations, setting strategic direction and driving performance across multiple regions or business units.

Position Overview:

Zelis is seeking an experienced Call Center Director to lead our Payments Optimization contact center operations. This role is responsible for driving performance across a multi-channel environment, including voice, email, and chat, while delivering a high-quality, consistent customer experience.

The Director will oversee all aspects of operations, including staffing, training, quality, and performance management, and will lead both internal teams and BPO partners. This role requires a strategic leader who can improve efficiency, elevate service delivery, and align operations with business objectives.

Success in this role means advancing the service model through AI, automation, and scalable processes, while building a culture of accountability, continuous improvement, and strong team engagement. This position follows a hybrid schedule, with an expectation to work onsite at the Zelis St. Petersburg office two days per week.

What You’ll Do:

Strategy & Service Model

Define and execute a service strategy across all channels.
Advance the service model through AI, automation, and self-service capabilities.
Forecast demand and set performance targets to improve customer satisfaction and efficiency.

Operations & Performance

Oversee daily operations, ensuring SLAs, quality standards, and regulatory requirements are met.
Optimize staffing, workflows, and resource allocation across channels.
Track and improve KPIs including service levels, productivity, and customer outcomes.

Team Leadership

Lead and develop managers and support teams.
Foster a culture of accountability, engagement, and continuous improvement.
Oversee training to build capabilities across voice and digital channels.

BPO & Vendor Management

Manage BPO partner to ensure performance, quality, and cost efficiency.
Establish clear metrics, governance, and accountability for outsourced operations.

Quality & Customer Experience

Maintain quality assurance programs across all channels.
Drive improvements in first contact resolution, response times, and overall experience.
Use customer insights and data to inform decisions and improvements.

Technology & Innovation

Oversee contact center technologies including telephony, CRM, and workforce tools.
Implement AI-driven solutions such as chatbots and intelligent routing.
Partner with IT to align technology with business needs.

Financial & Cross-Functional Leadership

Manage budget, forecasting, and cost optimization.
Partner across teams to align service delivery with broader business objectives.

What You’ll Bring to Zelis:

Bachelor’s degree or equivalent experience.
15+ years in contact center operations, including 5+ years in leadership.
Demonstrated experience leading multi-channel operations (voice, email, chat), with exposure to BPO/vendor management.
Strong leadership and people management capabilities, with a track record of mentoring, developing, and inspiring high-performing teams.
Proven ability to develop and execute strategic plans, including implementation of AI, automation, or digital service solutions that drive measurable outcomes.
Deep understanding of contact center operations, including workforce management, performance metrics, and quality assurance.
Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and improve performance.
Excellent communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering exceptional service experiences.
Ability to operate effectively in a fast-paced, dynamic environment and adapt to evolving priorities.
Healthcare, insurance, or medical industry experience preferred.
Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Apply Now

Refine Your Search

customer success director jobs in tampa fl

Director, Payee Services

Director, Casino Credit

Strategic Account Director (Hybrid)

Business Development Manager - Industrial & Heavy Duty Markets

Florida Managing Director

Director, Customer Success

Senior Director, Customer Success (RapidScale)

Customer Success Director, SafePointe

Customer Success Manager

Customer Success Director (Enterprise)

Director of Customer Growth

The Director of Customer Service

Director of Client Success, Arrive Fresh

Director, Customer Enablement

Director, Media Planning - REMOTE

Senior Director, Servicing Operations

Community Director

Remote Administrator On-Call (ideal candidate resides in Florida, Georgia, or South Carolina)

Director of Digital Customer Experience & AI Innovation

Assoc Field Access Dir, Derm, Tampa, Fl

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