Top 11 Helpdesk manager Jobs in Tampa Fl

Service Desk Manager
Lap of Love —Lutz, FL
- $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- 5 years
- Paid parental leave
- Health savings account
Quick Apply
12d
Infrastructure IT Relationship Manager
Osaic —Saint Petersburg, FL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
4d
Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations
Healthesystems —Tampa, FL
- $90,300 - $124,190 a year
- Weekends as needed
- Remote
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
6d
Healthcare Information Technology Manager
Pinnacle Home Care Inc. —Oldsmar, FL
- Email
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
IT Technical Account Manager | vCISO - Tampa
The HT Group —Tampa, FL
- Azure
- Mid-level
- Presentation skills
Quick Apply
Help Desk Lead
Quiet Professionals LLC —Tampa, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
Application Support Engineer
Mad Mobile Inc —Tampa, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
5d
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply
IT Manager MSP Service Delivery
AC4S CONSULTING INC —Tampa, FL
- Full-time
- HIPAA
- Windows
- Driver's License
- Health insurance
- 401(k)
Quick Apply
10d
Senior IT Operations & Infrastructure Manager
Seven Seas Water Corporation —Tampa, FL
- On call
- Hybrid work
- Computer Science
- ERP systems
- Office
Quick Apply
IT Manager - Healthcare
Pinnacle Home Care —Oldsmar, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply

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IT Help Desk Technician
iVenture Solutions —Tampa, FL
Valid driver’s license and insurance with reliable transportation. Motivation and drive to develop yourself personally and professionally.
$37,000 - $50,000 a year
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Service Desk Manager
Lap of Love —Lutz, FL
Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email, video conferencing, and instant…
$80,000 a year
Quick Apply
12d

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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and…
5d

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helpdesk manager jobs near tampa fl

Service Desk Manager

Lap of Love -
Lutz, FL

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Job Details

Full-time
$80,000 a year
12 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
401(k) 3% Match
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Bereavement leave
Life insurance
Pet insurance

Qualifications

Vendor relationship building
Computer operation
Managing technical support teams
Google Workspace
Mobile device support
Content creation for technical audiences
Phone communication
Software deployment
Incident management software
AI tools proficiency
Hardware maintenance
VoIP administration
Equipment troubleshooting
Windows
Supervising experience
Cloud service support
Video conferencing software
Team management
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
macOS administration
macOS
System deployment
Problem management
Telephone systems
Productivity software
Video conferences (communication methods)
Technical writing experience within technology
Video conferencing systems operation

Full Job Description

Schedule: Monday - Friday; 9AM - 6PM ET

Classification: Full Time - Exempt

Salary: $80,000

Reports To: Sr. Manager of Systems Administration

Department: Innovation and Technology

Travel Required: Yes - 2%; annual travel for department onsite meeting (up to 4 days)

Location: Hybrid (Lutz, FL). This role is primarily remote but requires occasional travel to our main office in Lutz, FL

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a Service Desk Manager to lead our Desktop Support and Jr. System Administration team, an extension of the Innovation and Technology department. As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love’s computer systems, VoIP phones, printers, servers, and other systems. Their primary role will consist of managing the team that assists users as the first and second levels of support, installing software, initial configuration of new laptops and desktops, maintaining the Lap of Love asset inventory management, and actively resolving problems and issues to limit work disruptions within the company. This is a mid-level position with the opportunity to learn and grow with the company and includes opportunity for additional responsibilities and advancement.

Requirements

Essential Functions and Responsibilities

Manage and mentor a team of Desktop Support Analysts and Jr. System Administrators to support the day to day operations of Lap of Love
Service as the primary escalation point for all incidents and problem tickets
Proactively monitor ticket trends and resolution categories to identify opportunities for improvement
Serve as the primary stakeholder for our ITSM platform working with the team towards improving workflows and implementing new processes
Monitor onboarding and offboarding work to ensure timeline completion of critical tasks
Manage our Device Management Tools (Intune for Windows, JAMF for Mac and iPad)
Ensure all assets are tracked and managed appropriately
Manage the deployment and maintenance of all software packages deployed via Intune or JAMF
Assist with managing vendor relationships with key SaaS and equipment providers.
Ensure solutions to common problems are documented in the knowledge base and existing knowledge articles are periodically reviewed for completeness and accuracy by SMEs
Perform additional tasks as delegated by the Sr. Manager of System Administration and/or the VP of Technology

Experience, Education, and Requirements

Bachelor’s degree in Computer Science, Information Technology, System Administration, or another related field preferred
5+ years of experience providing desktop support in a mixed Windows and Mac environment
5+ years of experience supervising and leading a team of technical employees
3+ years of progressive problem and incident management following ITIL best practices and guidelines
3+ years of experience supporting mobile devices; iPads preferred
Ability to troubleshoot hardware, software, and operating system issues on Windows and MacOS
Comfortable working with AI tools (ie: Claude Code) to perform tasks and analyze data
Experience in Mobile Device Management; Intune and JAMF preferred
Experience supporting Microsoft Entra, Office 365, and Google Workspace
Experience troubleshooting VoIP issues in Zoom Phone or similar
Experience working with and configuring an ITSM platform; Halo ITSM preferred
Experience with desktop deployment for both Windows and MacOS
Ability to prioritize tasks based on urgency and impact with little direction
Ability to write concise and detailed technical documentation
High attention to detail and accuracy
Ability to confidently engage with staff at all levels and across multiple parts of our organization, while offering a best-in-class service experience
Self-starter with excellent follow-up skills, knowing what needs to be done and taking initiative to do so without hesitation

Physical and Other Job Requirements

Able to sit for prolonged periods of time of up to 8 hours per day
Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email, video conferencing, and instant message.
Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
Able to multitask using multiple computer tabs/platforms while engaging in conversation
Able to quickly learn custom software
Access to reliable and secure internet
Maintain confidentiality of all patient, client, and business information
Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

Benefits

Health Insurance Plan (Medical) with 100% employee paid HSA option available
Dental and Vision Plans
Retirement Plan (Traditional 401k with 3% match and Roth 401k)
Paid Time Off
Bereavement Leave
Paid Parental Leave
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Short Term and Long Term Disability Insurance
Training & Development
Pet Insurance

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Refine Your Search

helpdesk manager jobs in tampa fl

Service Desk Manager

Infrastructure IT Relationship Manager

Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations

Healthcare Information Technology Manager

IT Technical Account Manager | vCISO - Tampa

Help Desk Lead

Application Support Engineer

Blood Bank Associate TSS

IT Manager MSP Service Delivery

Senior IT Operations & Infrastructure Manager

IT Manager - Healthcare

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