Top 21 It service desk manager Jobs in Tampa Fl

IT Service Desk & Systems Support Specialist
Polypack, Inc —Pinellas Park, FL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
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11d
Healthcare Information Technology Manager
Pinnacle Home Care Inc. —Oldsmar, FL
- Email
- Computer science
- Azure
- Computer Science
- Referral program
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Technical Support Manager
Achieva Credit Union —Dunedin, FL
- Weekends as needed
- Hybrid work
- Background check
- Computer science
- Computer Science
7d
Tier 3 IT Support Technician
RCG Inc —Saint Petersburg, FL
- $28.85 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Travel
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IT Support Specialist II
Perry Homes —Tampa, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Manager of Corporate Application Support Services
Covius Services, LLC —Tampa, FL
- $87,360 - $109,200 a year
- Full-time
- Azure
- Writing skills
- Bachelor's degree
- Health insurance
- Dental insurance
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IT Manager - Healthcare
Pinnacle Home Care —Oldsmar, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
Computer Operations Specialist I
LSI Industries, Inc. —Tampa, FL
- Weekends as needed
- ERP systems
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Service Desk Technician I
Ntiva, Inc —Tampa, FL
- Monday to Friday
- English
- Office
- Analysis skills
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IT Business Support Specialist
CONMED —Largo, FL
- Full-time
- Oracle
- Windows
- 3 years
- Employee stock purchase plan
- Disability insurance
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6d
Service Desk Technician I
Ntiva —Tampa, FL
- $37,000 - $47,000 a year
- 8 hour shift
- Office
- Analysis skills
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Tampa, FL
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
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Helpdesk Analyst
Chromalloy —Tampa, FL
- $59,200 - $77,700 a year
- Overtime
- Computer Science
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Senior Network and Systems Manager
Walsingham Group Inc —Tampa, FL
- Full-time
- Customer service
- System design
- 3 years
Quick Apply
IT Support Specialist I
Gulfside Healthcare Services, Inc. —Land O' Lakes, FL
- On call
- Background check
- HIPAA
- Windows
Quick Apply
IT Help Desk Technician
iVenture Solutions —Tampa, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
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Junior Helpdesk Technician
HERO Managed Services LLC —New Port Richey, FL
- $20 - $25 an hour
- Part-time
- Computer literacy
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
12h
Level II Engineer
Smart Choice Communications —Saint Petersburg, FL
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
9d

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The IT Service Desk Manager provides technical support to both internal and external customers through phone calls, website chats, emails, etc.
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IT Service Desk & Systems Support Specialist

Polypack, Inc -
Pinellas Park, FL

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Job Details

Full-time
$65,000 - $85,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Network troubleshooting
IT user and group management
Wireless networking
Data permissions
GPO
Procedural guides
Technical documentation
Equipment troubleshooting
Printer (troubleshooting support)
IT infrastructure
Internal employee customer service
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
IT support
Desktop applications
Computer networking
Productivity software
Access control management
Desktop administration
CompTIA A+
IT department experience

Full Job Description

IT Service Desk & Systems Support Specialist

Location: Polypack, Inc.
Department: IT Department
Reports To: IT Manager
Position Type: Full-Time

About Polypack

Polypack is a leading manufacturer of shrink wrap and end-of-line packaging machinery serving the packaging industry. We are committed to delivering high-quality solutions and services to our customers while continuing to modernize our internal technology systems.

Our IT team plays a key role in supporting daily operations, maintaining reliable infrastructure, improving user support, and helping the company prepare for future cloud and identity modernization initiatives.

Position Summary

Polypack is seeking a full-time IT Service Desk & Systems Support Specialist to provide hands-on technical support for employees, assist with day-to-day IT operations, and support the company’s Windows domain environment.

This role will be responsible for managing IT service desk requests, troubleshooting user issues, supporting workstations and business applications, assisting with onboarding and offboarding, and helping maintain core infrastructure such as Active Directory, Group Policy, file permissions, and Windows systems.

The ideal candidate is service-oriented, organized, technically curious, and comfortable working across both end-user support and entry-to-mid-level systems administration.

Key Responsibilities

IT Service Desk & End-User Support

Respond to, triage, prioritize, and resolve IT service desk requests from employees.
Provide first- and second-level support for hardware, software, printers, phones, user accounts, email, Microsoft Office, and general business application issues.
Troubleshoot Windows desktops, laptops, peripherals, network connectivity, VPN access, and common user problems.
Set up, configure, and deploy computers, software, user accounts, mobile devices, and peripherals.
Assist with new employee onboarding, including device preparation, account setup, access permissions, and basic user training.
Assist with employee offboarding, including access removal, account disabling, and equipment recovery.
Communicate clearly with non-technical users and provide timely updates on support requests.
Escalate complex issues when needed while maintaining ownership and follow-through.
Maintain documentation for common troubleshooting steps, IT procedures, and internal support guides.

Active Directory, Domain & Systems Support

Assist with administration of Windows domain environments.
Create, modify, and disable user accounts, groups, and computer objects in Active Directory.
Support and troubleshoot Group Policy issues.
Assist with file share permissions, security groups, and access requests.
Support DNS, DHCP, mapped drives, printers, and other core Windows network services.
Help maintain Windows desktops and servers through updates, patching, monitoring, and general maintenance.
Assist with workstation imaging, software deployment, and endpoint configuration.
Monitor system health, backups, storage, and performance alerts as assigned.
Support IT projects related to infrastructure improvements, security, and modernization.

Documentation, Security & Process Improvement

Maintain accurate documentation of systems, procedures, troubleshooting steps, and support processes.
Follow IT security best practices when handling passwords, permissions, devices, and company data.
Identify recurring issues and recommend improvements to reduce repeat service desk requests.
Assist with maintaining inventory records for computers, peripherals, software, and assigned equipment.
Work with internal departments and outside vendors as needed.
Support continuous improvement of IT service delivery and internal support processes.

Required Qualifications

Experience in an IT service desk, help desk, desktop support, or technical support role.
Working knowledge of Windows desktops, laptops, Microsoft Office, printers, and common business applications.
Experience supporting users in a business or corporate environment.
Basic experience with Active Directory user and group administration.
Familiarity with Windows domain environments, domain-joined computers, and network file permissions.
Basic understanding of Group Policy and Windows security permissions.
General knowledge of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and basic network troubleshooting.
Strong troubleshooting, communication, and customer service skills.
Ability to prioritize support requests and manage multiple tasks at once.
Ability to document technical procedures clearly.
Willingness to learn new systems and grow into broader systems administration responsibilities.

Preferred Qualifications

Experience with Microsoft 365 administration, including users, groups, licensing, Exchange Online, Teams, and SharePoint.
Familiarity with Microsoft Entra ID, hybrid identity, MFA, conditional access, and cloud-based identity management.
Experience supporting or assisting with a hybrid cloud environment involving on-premises Active Directory and Microsoft cloud services.
Familiarity with Microsoft Intune, endpoint management, device registration, compliance policies, and configuration profiles.
Experience with Windows Server administration.
Experience with PowerShell scripting or automation.
Experience with backup systems, endpoint security tools, or remote support tools.
Experience working in a manufacturing, engineering, or industrial business environment.
Relevant certifications are a plus.

Preferred Certifications

Relevant certifications are not required but are a plus, including:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Endpoint Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate

Ideal Candidate Profile

The successful candidate will be dependable, professional, and comfortable supporting users across all levels of the organization. They should enjoy solving technical problems, documenting repeatable processes, and helping improve the overall IT support experience.

This position is a strong fit for someone with solid service desk experience who wants to grow into systems administration, Microsoft 365 administration, endpoint management, and hybrid cloud support over time.

Polypack is an equal opportunity employer. We offer great pay and benefits including health insurance , dental, vision, and more.

Check out our website, polypack.com, to learn more about our growing company.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

IT support: 3 years (Preferred)
Computer networking: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it service desk manager jobs in tampa fl

IT Service Desk & Systems Support Specialist

Healthcare Information Technology Manager

Technical Support Manager

Tier 3 IT Support Technician

IT Support Specialist II

Manager of Corporate Application Support Services

IT Manager - Healthcare

Computer Operations Specialist I

Service Desk Technician I

IT Business Support Specialist

Service Desk Technician I

Service Delivery Manager – Unified Communications & Video Conferencing

Helpdesk Analyst

Senior Network and Systems Manager

IT Support Specialist I

IT Help Desk Technician

Junior Helpdesk Technician

Level II Engineer

Authorized Service Interruption Manager

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