Top 4 It support manager Jobs in Tampa Fl

IT Systems Event Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $103,500 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid holidays
- 401(k) matching
5d
Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
5d
Onshore Oracle Field Service Lead
Deloitte —Tampa, FL
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years
Inside Sales & Technical Support Manager
Pulsar Process Measurement —Largo, FL
- Recruiting
- Senior level
- Leadership
- Employee discount
- Life insurance

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IT Systems Event Manager

General Dynamics Information Technology -
Tampa, FL

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Job Details

$85,093 - $103,500 a year
5 days ago

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
IT system monitoring
Firmware
Microsoft System Center
Virtualization
Splunk
Dynatrace
DoD 8570
Desktop applications
SharePoint
SolarWinds
SAN
Network monitoring tools
IAT
Nagios
Microsoft Project
Maven
CompTIA Security+
IAT Level II
Network security

Full Job Description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

GDIT has an immediate opening for an IT Systems Event Manager/Monitor Technician supporting the USCENTCOM CIT program at HQ CENTCOM on MacDill AFB, located in Tampa, Florida.

The IT Systems Event Manager is a critical member of the USCENTCOM Joint Cyberspace Communications Center (JCCC) and serves as the focal point for monitoring and managing events (detectable or discernible) which are significant to the management of the IT Infrastructure or the delivery of IT services that occur within USCENTCOM Enterprise. This Event Management provides 24x7x365 monitoring, management and status reporting of USCENTCOM-managed networks and services. Serves as a single point of contact for communications and information gathering for all network service issues and outages, provides pertinent information on critical updates, maintains detailed reports, and keeps key stakeholders informed. Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.

WHAT YOU WILL DO:

Identifies network and service outages, escalates issues to appropriate agencies (to include Core Services, Network Infrastructure, Executive/VIP Communications Teams, Integration Lab, Cyber Operations, Cross-domain Solutions, Security Cooperation Offices/US Embassies, Foreign Military Sales Field Service Representatives), and facilitates the resolution of outages and issues.
Utilizes various network monitoring tools such SolarWinds, Splunk, SCOM, NAGIOS, and Dynatrace to monitor network health
Submits and manages incident tickets in ServiceNow (Information Technology Service Management ticketing system)
Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, MAVEN, and SharePoint.
Coordinates and leads restoration of services across the enterprise and different technical disciplines.
Collaborates with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.
Monitors server-based change actions for effects to the network and system performance.
Executes Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal.
Manages digital wall displays with various Monitoring tools and network presentations
Manages Data Center Expert for temperature monitoring
Performs troubleshooting, change, rollbacks or fix actions accordingly.
Researches and resolves user issues through direct contact with customers by telephone and walk-in support.
Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel.
Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays.

WHAT YOU WILL NEED:

Bachelor’s Degree and 2+ years of IT systems support experience; OR, High School equivalent and 5+ years of IT systems support experience.
Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds.
Required cert: 8570 IAT-2 (i.e., CompTIA Security +)
Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel)
Working knowledge with MAVEN, NAGIOS and Dynatrace
Strong analytical and decision-making abilities
Exceptional communication skills – both written and verbal
Previous experience at USCENTCOM or the CENTCOM AOR a plus
Must have a current/active Top Secret/SCI Clearance
U.S. citizenship required due to the required TS/SCI clearance
Must be able to work on site at MacDill AFB

DESIRED CERTIFICATIONS:

ITIL Foundation certification preferred or experience with ServiceNow
VMware Certified Professional (VCP)
Systems Center Operations Manager (SCOM) Exam

WHAT GDIT CAN OFFER :

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and apply to solve real world problems
Rest and recharge with paid vacation and holidays

#ARMA

#CENTCOM/CITS

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $85,093 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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it support manager jobs in tampa fl

IT Systems Event Manager

Authorized Service Interruption Manager

Onshore Oracle Field Service Lead

Inside Sales & Technical Support Manager

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