The Director, PMO Segments is responsible for leading a centralized enterprise Program Management function across Insurance, CenterWell, Corporate, Digital and Growth.
This role reinforces standardization of delivery governance, tooling, and execution practices across highly technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.
The Director unifies PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving successful delivery of program and project scope for our technology and business customers.
The Director, PMO Segments assembles and leads project teams, identifies appropriate resources needed, and ensures timely completion of projects within budget. Actively manages stakeholder partnerships and mitigates risks. Familiar with the various delivery methodologies (PMI, SAFe, Agile delivery, LPM, etc.). Understands and supports the role and function of each team member, in order to effectively coordinate the activities of the team. Oversees the interdependencies and integration of interrelated projects and sets strategies for program execution to deliver longer term business value.
Enterprise Governance & PMO Leadership
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Ensure Program and Project governance for all segments, including compliance, audit readiness, and delivery standards
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Champion and ensure consistent program and project execution frameworks across Agile, Product, DevOps, and Traditional PM models
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Drive PMO maturity and operating model standardization across infrastructure, platform, operations and cybersecurity domains
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Demonstrate adaptability and curiosity in the face of ambiguity and change.
Segment Delivery Oversight
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Provide oversight across domains, including:
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Insurance (Medicaid, Medicare, Carelus, Claims, Product & Billing, Provider, Enrollment & member)
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CenterWell
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Military
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Digital
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Corporate
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Growth
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Manage interdependencies across complex Programs and ecosystems to ensure aligned and predictable delivery
Tooling Strategy, AI & Data Governance
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Reinforce tooling strategy across shared technologies
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Drive an AI first mindset across the entire PMO
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Drive integration between PPM, Agile, DevOps, and operational tooling
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Enforce data governance, KPIs, and reporting standards to enable real-time delivery insights
Portfolio Visibility & Executive Reporting
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Deliver executive-level reporting
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Provide visibility into capacity, financials, risks, dependencies, and delivery performance
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Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance
Cross-Functional Influence
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Partner with:
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Segment leaders
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Business Leader and Product Owners
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Engineering and technology leadership
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Cybersecurity leaders
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Platform and data teams
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Portfolio management and finance
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Technology Operations Leaders
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Influence adoption of enterprise governance standards, tooling, and delivery discipline
Team Leadership
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Lead a large team of contractors and employees
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Demonstrate high Emotional Quotient (EQ) and strong leadership skills
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Build capabilities aligned to modern engineering and platform delivery models
Required Qualifications
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Masters degree
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8 + years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations and clinical operations
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4+ years leadership experience in a PMO
Preferred Qualifications
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Experience working with teams that support architecture, infrastructure, cloud, service, API, Storage, Cybersecurity
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1+ years experience supporting AI initiatives
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Medicaid and Medicare experience
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Working knowledge of ServiceNow, Jira, Jira Align, ADO
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Project Management certification
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Agile/SAFe certification
Additional Information
This position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$184,800 - $254,100 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
