InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.
InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.
Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.
SUMMARY:
The Biomedical Onsite Technician II is responsible for navigating hospitals and/or healthcare clinics to locate medical devices, performing physical inventory, installing tracking devices and beacons, testing, evaluating, and performing preventative maintenance on medical equipment at the customer’s facility. They will accurately document service actions in a digital work order and demonstrate our ‘customer is 1st’ culture by taking ownership, doing the right thing, and problem solving.
IN THIS ROLE, THE IDEAL CANDIDATE WILL:
- Perform scheduled preventative maintenance (PM) and safety inspections on a variety of medical equipment, including:
- Infusion pumps
- Patient monitors
- Vital signs equipment
- Electrosurgical units
- Clinic-specific devices (e.g., beds, exam tables, autoclaves, scales, warming units)
- Troubleshoot, diagnose, and perform basic repairs and adjustments to restore equipment functionality
- Conduct physical inventory and asset tracking of medical devices within healthcare facilities
- Install and maintain tracking devices and beacons to ensure full facility coverage
- Complete accurate and timely documentation, including work orders, PM checklists, and service reports in the Service Information System
- Ensure compliance with manufacturer specifications, company standards, and regulatory requirements (e.g., Joint Commission, FDA)
- Coordinate service schedules with clinical staff to minimize disruption to patient care
- Maintain inventory of tools, parts, and testing equipment required for service delivery
- Provide basic end-user support and education on equipment operation and care
- Follow established procedures to test, diagnose, recertify, and evaluate devices
- Escalate complex repairs or safety concerns to senior technical staff or management
- Project and Field Responsibilities:
- Travel to customer sites locally or nationally; assignments may require extended onsite stays (1–6 weeks)
- Plan and execute daily activities to efficiently locate, test, and service equipment within defined timelines
- Track project progress against contracted inventory and ensure completion within scheduled timelines
- Maintain consistent communication with site contacts and leadership, including real-time updates and issue escalation
- Work collaboratively with facility staff to efficiently locate and service equipment
- Adhere to all customer policies, procedures, and safety protocols, including infection control requirements
- Maintain a professional appearance and conduct at all times
- Performance Expectations:
- Deliver cost-effective, timely, and high-quality service
- Accurately document service actions and equipment condition to maintain complete device history
- Maintain current knowledge of company processes, procedures, and supported equipment
- Demonstrate flexibility, continuous learning, and a commitment to exceeding customer expectations
- Perform other related duties as required
SUPERVISORY RESPONSIBILITIES:
This role has no direct supervisory responsibilities but requires independent decision-making, sound judgment, and accountability in a largely autonomous work environment.
REQUIRED QUALIFICATIONS:
- Valid driver’s license and reliable transportation with active auto insurance
- Real ID (effective May 2025) or valid U.S. Passport
- Associate degree in Biomedical Equipment Technology, Electronics, or related field (or equivalent military/technical training)
- 1–3+ years of biomedical equipment service experience preferred (entry-level candidates with strong technical training considered)
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
- Experience performing preventative maintenance on clinical or hospital equipment
- Familiarity with infusion or oncology-related devices preferred
- Basic knowledge of electrical, mechanical, and electronic systems
- Ability to read and interpret technical manuals, schematics, and service documentation
- Strong troubleshooting and repair skills
Core Competencies:
- Strong organizational and time management skills
- Effective written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to:
- Read, interpret, and follow procedures and safety guidelines
- Prepare routine reports and documentation
- Apply logical problem-solving skills in structured environments
- Perform basic mathematical functions
- High School diploma or GED required; additional education preferred
PERSONAL AND PROFESSIONAL ATTRIBUTES:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:
- Strong work ethic and accountability
- Sound judgment and decision-making ability
- Clear and professional communication skills
- Intellectual curiosity and commitment to continuous improvement
- Innovation and proactive problem-solving
- Integrity and ethical behavior
- Customer-focused mindset with a passion for patient care
- Ability to collaborate effectively and contribute to team success
PHYSICAL DEMANDS:
The physical demands listed are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made as needed.
- Frequent standing, walking, bending, and reaching
- Ability to lift and/or move up to 50 pounds
- Manual dexterity for handling tools and equipment
- Visual abilities including close, distance, color, and depth perception
WORK ENVIRONMENT:
The work environment reflects typical healthcare facility conditions. Reasonable accommodations may be provided as appropriate.
- Clinical settings, including outpatient clinics and specialty environments (e.g., Oncology)
- Exposure to medical equipment, cleaning agents, and standard healthcare conditions
- Requirement to follow all safety, PPE, and infection control protocols
- Occasional exposure to temperature variations
- Moderate noise levels
COMPREHENSIVE BENEFIT PACKAGE:
At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!
- Health plan options that include an employer contribution
- Health Savings Account (HSA)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Dental and Vision premiums covered by InfuSystem
- 401(k) with a specified Company Match
- Life Insurance, STD & LTD
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Paid Parental Leave
- Employee Assistance Program
- Competitive Pay
- Direct Deposit
- Employee Referral Bonus
Required
-
2 year(s): Customer Service Experience
Required
Preferred
-
Troubleshooting
-
Electronics
Required
-
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
