Company Overview
National Aviation Academy (NAA) is a renowned aviation maintenance school dedicated to training skilled technicians since 1932. Our hands-on, practical approach prepares students for rewarding careers as certified Airframe and Powerplant (A&P) mechanics, with campuses located in multiple cities to serve diverse communities.
About the Position
National Aviation Academy is seeking a motivated, energetic, and goal-driven Admissions Representative to join our team. This position plays a vital role in helping prospective students explore career opportunities in aviation maintenance and guiding qualified candidates through the admissions and enrollment process.
The ideal candidate is a strong communicator who enjoys working with people, excels at relationship-building, and is passionate about helping individuals achieve their educational and career goals. This position combines admissions, student recruitment, lead generation, community outreach, and event participation to support NAA’s enrollment objectives.
Position Summary
Admissions Representatives assess prospective students' interests, career goals, and qualifications while providing information about National Aviation Academy programs and the aviation industry. Representatives are expected to generate leads, conduct interviews, maintain ongoing communication with prospective students, and assist individuals through the enrollment process from inquiry to start date.
This position requires a high degree of professionalism, discretion, independent judgment, and the ability to represent National Aviation Academy both on campus and throughout the community.
Essential Responsibilities
Admissions & Recruitment
- Serve as the first point of contact for prospective students and families, providing an outstanding customer experience throughout every stage of the admissions process.
- Place the needs of the student first by actively listening, building trust, and helping each individual make an informed educational and career decision that aligns with their goals and interests
- Guide applicants through the admissions and enrollment process from initial inquiry through program start, ensuring a supportive, professional, and positive experience.
- Deliver exceptional customer service by responding promptly to inquiries, maintaining consistent communication, and providing accurate information regarding programs, career opportunities, financial aid resources, and enrollment requirements.
- Conduct comprehensive interviews to assess student needs, interests, educational background, career aspirations, and overall fit for National Aviation Academy and the aviation industry.
- Act as a trusted advisor and advocate for prospective students by identifying their goals and helping them overcome barriers that may impact their ability to enroll and succeed.
- Explain National Aviation Academy programs, career opportunities, employment outlooks, and the long-term benefits of training in the aviation industry.
- Conduct engaging campus tours and present information about classrooms, laboratories, student services, and hangar facilities.
- Follow up consistently with prospective students through phone calls, emails, text messages, virtual meetings, and in-person appointments to provide guidance and support throughout the decision-making process.
- Maintain communication with active students to ensure they feel supported, connected, and confident throughout their educational journey.
- Demonstrate empathy, professionalism, and a genuine commitment to student success in all interactions.
- Collaborate with Financial Aid, Education, Student Services, Career Services, and other departments to ensure a seamless and student-centered enrollment experience.
- Assist prospective students in determining whether National Aviation Academy and the aviation industry are the right fit for their personal and professional goals.
- Ensure all admissions activities adhere to company policies, ethical standards, accreditation requirements, and applicable federal and state regulations.
- Consistently achieve and exceed goals related to calls, appointments, interviews, enrollments, and student starts while maintaining a student-first, service-focused approach.
- Foster a positive work environment that prioritizes student satisfaction, teamwork, integrity, and excellence in service.
Lead Generation & Community Outreach
- Generate, develop, and maintain a pipeline of prospective students through personal lead generation activities.
- Represent National Aviation Academy at recruitment and community outreach events.
- Develop relationships with high school counselors, career centers, military education offices, workforce agencies, community organizations, employers, and referral partners.
- Create and maintain professional relationships that support enrollment growth and awareness of National Aviation Academy programs.
- Track leads generated through events and conduct timely follow-up to convert inquiries into appointments and enrollments.
- Serve as a positive ambassador for National Aviation Academy within the community.
Event Participation
- Attend and assist with campus events including Open Houses, Graduations, Information Sessions, Student Appreciation Events, and other special events.
- Plan, coordinate, and participate in on-campus and off-campus recruitment activities.
- Transport, organize, inventory, set up, and break down recruitment displays, promotional materials, marketing collateral, and event equipment.
- Ensure recruiting displays and presentations are professional, accurate, and representative of the institution.
- Assist in executing successful events that enhance student recruitment and brand awareness.
Travel Requirements
- Regular local and regional travel is required.
- Must be willing and able to travel overnight as business needs dictate.
- Occasional travel may require being away from home overnight, for several consecutive days, or up to one week at a time.
- Must possess the flexibility to work occasional evening and weekend events as required.
- Event schedules may include early morning setup, late evening recruitment events, weekend career fairs, military outreach events, community programs, and special enrollment activities.
- Must be comfortable traveling independently and representing the institution professionally while off campus.
Additional Responsibilities
- Attend all required training, meetings, and professional development sessions.
- Utilize approved admissions materials and processes during interviews and presentations.
- Maintain accurate records and documentation related to leads, appointments, enrollments, and outreach efforts.
- Demonstrate initiative, professionalism, and a student-first approach at all times.
- Perform additional duties and special projects as assigned by management.
Required Education & Experience
- High School Diploma or GED required.
- Postsecondary degree preferred.
- Minimum of two (2) years of customer service experience preferred.
- Minimum of two (2) years of admissions, enrollment, recruiting, sales, or related experience Required.
- Experience presenting to groups, conducting outreach activities, or participating in recruitment events preferred.
- Proficiency with Microsoft Office 365 and related technology preferred.
- Basic understanding of internet-based communication and CRM systems preferred.
Knowledge, Skills & Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Excellent presentation and public speaking skills.
- Demonstrated ability to engage diverse audiences in individual and group settings.
- Strong time management, organizational, and follow-up skills.
- Self-motivated with the ability to work independently and as part of a team.
- Results-oriented with a strong commitment to achieving recruitment and enrollment goals.
- Professional appearance and demeanor.
- Ability to build trust and rapport with prospective students, families, educators, military personnel, and community partners.
- Comfortable speaking with large groups and attending public events.
- Ability to lift, carry, transport, and set up recruiting materials and event displays.
- Willingness to travel and work a flexible schedule when needed.
- Strong customer-service mindset with a passion for helping students achieve their goals.
Work Environment
This position is primarily based on campus but includes regular travel to recruiting events, schools, military installations, community organizations, and workforce development locations. Admissions Representatives should expect a combination of office work, student interaction, field recruitment activities, public speaking opportunities, and event participation throughout the year.
Pre-Employment Requirements
- Successful completion of a background check.
- Successful completion of a drug screening.
- Ability to work legally in the United States.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- Clearwater, FL 33760 (Preferred)
Work Location: In person
