Top 11 Technical support manager Jobs in Tampa Fl

Infrastructure IT Relationship Manager
Osaic —Saint Petersburg, FL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Program Manager/Training Lead
Contact Government Services, LLC —Tampa, FL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Inside Sales & Technical Support Manager
Pulsar Process Measurement —Largo, FL
- Recruiting
- Senior level
- Leadership
- Employee discount
- Life insurance
IT Training Delivery Manager
Holland & Knight LLP —Tampa, FL
- Full-time
- Background check
- 7 years
- Writing skills
- Profit sharing
- Paid parental leave
Field Services IT Tech Lead - Southeast Region
Aramark —Tampa, FL
- Weekends as needed
- Remote
- Hospitality
- 5 years
- Analysis skills
Production Support Lead Engineer - Vice President
Citi —Tampa, FL
- $113 an hour
- Full-time
- Hybrid work
- 6 years
- Office
- Windows
- Paid holidays
- Disability insurance
7d
Support Specialist Lead (EHR platform billing support)
Qualifacts Systems, Inc. —Tampa, FL
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
AI Enablement Manager
Crowe —Tampa, FL
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
Mobile Supervisor, Customer Service
Spectrum —Saint Petersburg, FL
- Full-time
- Word processing
- Residential
- 3 years
- Opportunities for advancement
Mobile Customer Service Lead
Spectrum —Saint Petersburg, FL
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Opportunities for advancement
5d
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1h

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Rollease Acmeda —Tampa, FL
Maintain ticketing system framework by adding new solutions to the knowledge base and logging all support calls and emails. Light travel required, up to 10%.
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Infrastructure IT Relationship Manager

Osaic -
Saint Petersburg, FL

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Microsoft Outlook
IT user and group management
Windows
High school diploma or GED
Microsoft Teams
Relationship management
Scalability
Desktop administration
Cross-functional communication
Mobile devices

Full Job Description

Information Technology Opportunity in Financial Services

Infrastructure IT Relationship Manager

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite 750, Atlanta, GA 30339

La Vista: 12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $80,000-$100,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary:

As an Infrastructure IT Relationship Manager supporting Empowered Independence users, you will serve as a primary liaison between our Empowered Independence users and IT Infrastructure teams, ensuring the delivery of reliable, user-focused technology services. This role is responsible for managing the end-to-end user experience across onboarding, hardware provisioning, telephony, and day-to-day IT support.

You will build trusted relationships with advisors and internal partners by providing proactive communication, technical guidance, and issue resolution. Success in this role requires a strong customer service orientation, technical aptitude, and the ability to translate user needs into scalable IT solutions.

You will collaborate closely with Service Desk, Infrastructure, Security, and Engineering teams to drive continuous improvement in service delivery while ensuring consistent and high-quality support experience for Empowered Independence users.

Education Requirements:

Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

Serve as the primary IT point of contact for Empowered Independence users
Manage and support user onboarding/offboarding processes, including account provisioning, access requests, and system setup
Act as an advocate for users by identifying recurring issues and partnering with IT teams to improve service delivery outcomes
Handle general IT inquiries and issue resolution, ensuring timely and effective service delivery by monitoring key service metrics and driving continuous improvement
Partner with Service Desk and Infrastructure teams to escalate and resolve complex technical issues
Build strong relationships with users to understand needs and improve IT service delivery
Identify opportunities for process improvement, automation, and standardization
Assist in developing knowledge base documentation and user training materials
Support IT projects impacting Empowered Independence users, including migrations, upgrades, and tool rollouts
Monitor ticket aging, service performance, and user satisfaction metrics to ensure timely resolution and continuous improvement
Ensure compliance with security, governance, and corporate IT policies
All other duties as assigned

Basic Requirements:

3+ years of experience in IT support, service delivery, or relationship management
Strong knowledge of end-user computing environments (Windows, laptops, mobile devices)
Experience with user account management (Active Directory/Azure AD)
Familiarity with ITSM tools (e.g., ServiceNow or similar)
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
Excellent communication, interpersonal, and organizational skills
Strong customer service mindset with the ability to manage multiple priorities
Problem-solving skills with attention to detail
Ability to work independently and collaboratively in a team environment

Preferred Requirements:

Experience supporting remote or distributed user bases
Exposure to IT Infrastructure concepts (networking, security, cloud services)
Experience in financial services or regulated industries
Familiarity with identity and access management (IAM) processes
Experience with endpoint management tools (e.g., Intune, SCCM)
Experience working in a relationship management or business-facing IT role
Familiarity with reporting tools (ServiceNow dashboards, Power BI, etc.)

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.

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Refine Your Search

technical support manager jobs in tampa fl

Infrastructure IT Relationship Manager

Program Manager/Training Lead

Inside Sales & Technical Support Manager

IT Training Delivery Manager

Field Services IT Tech Lead - Southeast Region

Production Support Lead Engineer - Vice President

Support Specialist Lead (EHR platform billing support)

AI Enablement Manager

Mobile Supervisor, Customer Service

Mobile Customer Service Lead

Major Incident Manager III

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