Top 7 technical support manager Jobs in tampa fl

Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
5d
Program Manager/Training Lead
Contact Government Services, LLC —Tampa, FL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
IT Systems Event Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $103,500 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid holidays
- 401(k) matching
6d
IT Training Delivery Manager
Holland & Knight LLP —Tampa, FL
- Full-time
- Background check
- 7 years
- Writing skills
- Profit sharing
- Paid parental leave
Onshore Oracle Field Service Lead
Deloitte —Tampa, FL
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years
Inside Sales & Technical Support Manager
Pulsar Process Measurement —Largo, FL
- Recruiting
- Senior level
- Leadership
- Employee discount
- Life insurance

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1d
DevOps Architect (Azure & IaC)
Emergent Software —Tampa, FL
A qualified candidate has deep experience with Azure infrastructure, Infrastructure as Code, and CI/CD, paired with a track record of authoring standards,…
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Technical Operations Manager
DataField Technology Services —Columbus, OH
This role requires in-depth knowledge of a variety of project implementation practices and field concepts for information systems.
$36 - $44 an hour
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2d
Manager, Technical Services
Impact.com —Columbus, OH
Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in…
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Authorized Service Interruption Manager

General Dynamics Information Technology -
Tampa, FL

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Job Details

$85,093 - $97,750 a year
5 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Presentations for conferences or internal meetings
SharePoint
Technical writing
Cross-functional communication

Full Job Description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Responsibilities:

Responsible for the overall management of the US BICES-X Authorized Services interruption (ASI) process throughout each Area of Operations.
Responsible for the successful socialization of all proposed/scheduled ASI’s with key, pertinent stakeholders and customers.
Responsible for quality assurance monitoring, prioritizing and managing ASI Requests and service notifications as appropriate.
Responsible for maintaining up-to-date web-based SharePoint calendar with all ASI status.
Responsible for processing, de-conflicting, and tracking component ASI requests impacting US BICES.
Responsible for working with ASI requestors in gathering accurate information to clearly assign appropriate scope of impact to stakeholders and users.
Responsible for documenting ASI requests and managing tickets utilizing ServiceNow.
Responsible for the development and maintenance of standard operating procedure (SOP) documentation, policies, and standards for effective ASI management.
Works closely with network operations personnel to monitor behavior that predicts or demonstrates service interruptions associated with outages, degradations, and hazardous conditions.
Responsible for monitoring and collecting all pertinent information associated with all approved and unapproved circuit and/or service outages throughout the lifecycle of the outage to apply any learned impacts to future requests.
Supports continual process improvement of information collection and dissemination methods to facilitate detailed customer briefings and presentations.
Ensure all circuits that provide primary, secondary and/or tertiary links are well documented and accessible within the Network Operations and Security Center (NOSC). Assists the NOSC with updating incident response categorization and impacts based on circuit data.
Continuity of Information Technology Operations (CITO) plan and execution.
Provide weekly activity report (WAR) and subsequent monthly report inputs to the NOSC.
Perform all other tasks and duties as assigned by the Network Operations Security Center Lead, and Battle Captains
Responsible for training assigned standby ASI personnel on all processes.

**24/7 Position. Shift work is required, to include holidays and weekends. **

Required Qualifications:

5 years of experience required.
BA/BS degree. The equivalent combination of education, technical training, or work/military experience may be substituted.
Must possess an active Secret clearance and eligible for TS/SCI
Working knowledge of Microsoft products like SharePoint, Outlook, Word, Excel, and Power Point.
Strong interpersonal and presentation skills for interacting with team members and customers.
Ability to understand technical concepts and terminology and develop effective messaging to technical and non-technical audiences.
Demonstrated strong analytical and problem-solving skills in making the appropriate technical decisions.
Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.
Excellent organizational and follow-up skills with strong attention to detail
Ability to work in a team environment.

Preferred Qualifications:

Network Troubleshooting and Incident Response experience
Experience with Authorized Service Interruption (ASI) requests and tracking ASI’s from initial requests to completion.
Operations or Service Desk management experience
ITILv4 Certified
Service Now – navigating ServiceNow to manage tickets and tasks; familiarity with ticket life cycle; creating knowledge articles, dashboards and reports.
SolarWinds Certified Professional (SCP) Certification
Microsoft software products experience

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $85,093 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Refine Your Search

technical support manager jobs in tampa fl

Authorized Service Interruption Manager

Program Manager/Training Lead

IT Systems Event Manager

IT Training Delivery Manager

Onshore Oracle Field Service Lead

Inside Sales & Technical Support Manager

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