Top 180 Technical support representative Jobs in Tampa Fl

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Tampa, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Technical Support Representative
Aventiqo —Tampa, FL
- $23 - $24 an hour
- Contract
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
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13d
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Tampa, FL
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Call Center Representative
Trax Credit Union —Tampa, FL
- Research
- Windows
- High school diploma or GED
Quick Apply
DESKTOP SUPPORT TECHNICIAN (ONSITE/NOT REMOTE)
Aero Simulation, Inc. (ASI) —Tampa, FL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Technical Support
Payzli —Tampa, FL
- $50,000 a year
- Full-time
- Spanish
- Continuous improvement
- Communication skills
Quick Apply
On-Site Service Representative (Part Time 30) Tampa, FL
W.W. Grainger —Tampa, FL
- $21.54 - $26.93 an hour
- Part-time
- 3 years
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
2d
L1 Associate Technical Support Specialist
Mad Mobile Inc —Tampa, FL
- Full-time
- Spanish
- English
- Office
- Health savings account
- Dental insurance
Quick Apply
Customer Service Representative
Bern's Steak House —Tampa, FL
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Travel reimbursement
- Free parking
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Contract Sales Representative
Prime Power Services, Inc. —Tampa, FL
- $1 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
3d
Business AT&T Sales Representative
RYNO —Tampa, FL
- $39,000 - $75,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
AT&T Sales Representative
RYNO —Tampa, FL
- $39,000 - $55,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Entry-Level Account Manager
RYNO —Tampa, FL
- $39,000 - $55,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
AT&T Sales Representative
RYNO —Saint Petersburg, FL
- $39,000 - $55,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Fire/EMS Product Representative & Business Development Leader - Florida
Applied Information Inc. —Florida
- $95,000 - $125,000 a year
- Full-time
- Up to 50% travel
- Public speaking
- Office
- Health insurance
- Dental insurance
Quick Apply
District Sales Manager
SPF Screens & Awnings —Tampa, FL
- $100,000 - $115,000 a year
- Evenings as needed
- Remote
- Mid-level
- 3 years
- Analysis skills
- Disability insurance
- Dental insurance
Quick Apply
5d
AT&T Sales Representative
RYNO —Brandon, FL
- $39,000 - $55,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Senior Automation Product Specialist - Power Specialist (VFD, MCC, Gear)
REXEL —Tampa, FL
- Full-time
- Microsoft Word
- Microsoft Outlook
- Ability to walk for extended periods
- Commuter assistance
- Health savings account
Quick Apply
Senior Industrial Automation Specialist - Software & Controls
REXEL —Tampa, FL
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Office
- Commuter assistance
- Health savings account
Quick Apply

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Tampa, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

technical support representative jobs in tampa fl

Customer Service and Tech Support - Customer Support for Learning and Development

Technical Support Representative

Tier 1 Onsite IT Support Technician

Enrollment Administrator - Customer Support for Learning and Development

Call Center Representative

DESKTOP SUPPORT TECHNICIAN (ONSITE/NOT REMOTE)

Technical Support

On-Site Service Representative (Part Time 30) Tampa, FL

L1 Associate Technical Support Specialist

Customer Service Representative

Contract Sales Representative

Business AT&T Sales Representative

AT&T Sales Representative

Entry-Level Account Manager

AT&T Sales Representative

Fire/EMS Product Representative & Business Development Leader - Florida

District Sales Manager

AT&T Sales Representative

Senior Automation Product Specialist - Power Specialist (VFD, MCC, Gear)

Senior Industrial Automation Specialist - Software & Controls

I want to receive the latest job alert for technical support representative in tampa fl

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