Top 1012 Customer experience specialist Jobs in Taylor, Mi

Contact Center Subject Matter Expert Launch Specialist
Renkim Corporation —Southgate, MI
- From $22 an hour
- Overtime
- Hybrid work
- Customer service
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Specialist
Entyre Inc. —Detroit, MI
- $65,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Parts Specialist – Thermo King Michigan
Thermo King Michigan —Redford, MI
- $25 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Profit sharing
- Health savings account
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Area Customer Experience Specialist- Allen Park, MI
Huntington Bank —Allen Park, MI
- Full-time
- Military
- Office
- High school diploma or GED
14d
Customer Benefits Specialist (Remote)
S&A Group —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
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Patient Access Specialist
Corewell Health —Taylor, MI
- Part-time
- Word processing
- Computer literacy
- HIPAA
Customer Service Specialist
Jackson Dawson —Dearborn, MI
- $20 - $21 an hour
- Full-time
- Writing skills
- Mid-level
- Office
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Member Service Specialist
Zeal Credit Union —Taylor, MI
- Full-time
- Office
- High school diploma or GED
- Travel
- Health savings account
- Paid holidays
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Affordable Housing Specialist
McKinley Companies LLC —Taylor, MI
- $23 - $25 an hour
- Basic math
- Mid-level
- Office
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6d
Member Contact Specialist I
Advia Credit Union —Southgate, MI
- $16.06 - $19.27 an hour
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
11d
Insurance Specialist/Receptionist
Robert Levy MDPC —Dearborn, MI
- $20 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Service Specialist
Concentra —Romulus, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Commuter assistance
- Disability insurance
Korean Bilingual Purchasing Specialist
Cesna Recruitment —Farmington Hills, MI
- $75,000 a year
- Online Application
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Performance Marketing Specialist
The Sam Bernstein Law Firm —Southfield, MI
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
13d
Spa Suite Rental for Licensed Beauty Professionals
Wax therapy LLC —Southfield, MI
- From $150 an hour
- Contract
- Communication skills
- Entry level
Quick Apply
8d
LEASING ASSOCIATE - tax credit specialist
Inkster Housing Commission —Inkster, MI
- $23.45 an hour
- Full-time
- Background check
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Equipment Specialist
Solution One Industries —Warren, MI
- Full-time
- Customer service
- Military
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
6d
Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington, MI
- $20 an hour
- 8 hour shift
- Hybrid work
- Background check
- Writing skills
- English
- Health savings account
- AD&D insurance
Quick Apply
10d
Sales and Product Specialist
The Good Feet Difference —Ann Arbor, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Lead Qualification Specialist
Trumpf —Plymouth, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service

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Contact Center Subject Matter Expert Launch Specialist

Renkim Corporation
Southgate, MI

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Customer service
Call center experience
English
De-escalation techniques
Conflict de-escalation
Microsoft Office
Team training
Technical training
Productivity software

Full Job Description

Local candidates only. Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM!

We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by Ford to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Assists in developing processes unique to Field Service Actions (FSA).

· Attend weekly RS&P Status Meetings for upcoming and newly launched FSA’s

· Attend or Facilitate Pre/Post launch FSA meetings with Program Manager, Analyst, Engineering, Part Supply & Logistics as needed

· Provide FSA support for assigned Program Manager and their direct reports

· Establish FSA specific Hot Sheets to be used as an agent reference tool and training job aide.

· Daily, review call coding reports to drill-down, identify, tracks and trends issues to assist in root cause elimination.

· Provide daily reporting on identified trends based on client direction.

· Analyzes call/contact data and provides custom client reports.

· May facilitate program specific agent huddles/training.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Create Field Service Action notes for newly launched FSA’s and enter into the SSSC Web Application.

· Build New FSA’s in the SSSC web application based on the FSA requirements for dealers to use when contacting SSSC for assistance

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, and PTS.

· Close and reopen VIN’s in specific FSA’s based on client direction

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Prepare status reports for assigned clients/projects.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects specifically related to Field Service Actions. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Monitor FSA specific calls/contacts for diagnostic and dealer feedback of newly launched program.

· Must be punctual, have an acceptable attendance record, and work overtime, when necessary.

· Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management

Qualifications/Experience:

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Proficient in Microsoft applications.

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Capability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Application Question(s):

Have you ever worked at a Ford Dealership? If so, how long?
Do you have experience managing small projects?

Work Location: Hybrid remote in Southgate, MI 48195

Quick Apply

Refine Your Search

customer experience specialist jobs in taylor, mi

Contact Center Subject Matter Expert Launch Specialist

Customer Success Specialist

Parts Specialist – Thermo King Michigan

Area Customer Experience Specialist- Allen Park, MI

Customer Benefits Specialist (Remote)

Patient Access Specialist

Customer Service Specialist

Member Service Specialist

Affordable Housing Specialist

Member Contact Specialist I

Insurance Specialist/Receptionist

Patient Service Specialist

Korean Bilingual Purchasing Specialist

Performance Marketing Specialist

Spa Suite Rental for Licensed Beauty Professionals

LEASING ASSOCIATE - tax credit specialist

Equipment Specialist

Automotive Diagnostic Software Support Specialist

Sales and Product Specialist

Lead Qualification Specialist

I want to receive the latest job alert for customer experience specialist in taylor, mi

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