Top 1964 Training supervisor Jobs in Taylor, Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
4d
District Manager - McDonald's (Area Supervisor)
McDonald's —Taylor, MI
- $60,000 - $80,000 a year
- Weekends as needed
- Sales
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Community / Adult Education Supervisor
Michigan Association of School Boards —Wayne, MI
- $108,576 - $150,066 a year
- Online Application
- Mid-level
11d
Assistant Community Manager
Paragon Properties, LLC. —Livonia, MI
- Up to $28 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
4d
Administrative Assistant / Office Manager – Special Education
Michigan Association of School Boards —Wayne, MI
- $54,567 - $85,522 a year
- Online Application
- Office
- Entry level
8d
Assistant Property Manager - Residential
Beacon Management —Dearborn, MI
- Full-time
- Mid-level
- Office
- Residential
- Paid training
- Paid holidays
Quick Apply
Program Manager/Training Lead
Contact Government Services, LLC —Detroit, MI
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Integrated Case Management - Full Time - Day Shift - Wyandotte
Henry Ford Health —Wyandotte, MI
- Full-time
- Master of Social Work
- Nursing
- RN License
- Health insurance
- Dental insurance
Security Supervisor
Metro One Loss Prevention Services Group (Guard Division), Inc. —Van Buren, MI
- $27.59 an hour
- Online Application
- Military
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Online Order Filling Team Supervisor
Walmart —Taylor, MI
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Assistant Dental Office Manager
Aspen Dental —Allen Park, MI
- $24 - $27 an hour
- Full-time
- Bilingual
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
Manager in Training
SBM Management_ —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- Spanish
- English
- Bachelor's degree
- On-the-job training
Quick Apply
2d
Assistant Manager
Biolife Plasma Services —Ypsilanti, MI
- $64,000 - $88,000 a year
- Weekends as needed
- CPR Certification
- Customer service
- BLS Certification
- Paid holidays
- Disability insurance
7d
Case Manager Assistant - Full Time - Nights
Henry Ford Health —Detroit, MI
- Full-time
- Hospital
- English
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Blood Collections Supervisor
American Red Cross —Novi, MI
- From $60,000 a year
- Weekends as needed
- Clean driving record
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Social Worker Assistant / Case Manager Assistant /Supports Coordinator Assistant - Family Services/Children
Community Living Services, Inc —Wayne, MI
- $47,500 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid training
- Mileage reimbursement
Supervisor - Switchboard - 40 hrs - Days - Wyandotte
Henry Ford Health —Wyandotte, MI
- Day shift
- Hospital
- Mid-level
- Home Health
- Health insurance
- Dental insurance
15h
Working Janitorial Supervisor
GDI Services Inc US —Dearborn, MI
- $20 - $23 an hour
- Background check
- Pass drug screening
- Mid-level
Quick Apply
8d
Production Supervisor-MP&L
Ford Motor Company —Flat Rock, MI
- $84,480 - $141,360 a year
- Online Application
- US work authorization
- Senior level
- Paid holidays
- Health insurance
Manager, Occupational Safety
Ford Motor Company —Dearborn, MI
- $115,500 - $218,100 a year
- Online Application
- Hybrid work
- Master's degree
- Bachelor's degree
- US work authorization
- Paid parental leave
- Paid holidays
3d

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training supervisor jobs near taylor, mi

Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

training supervisor jobs in taylor, mi

Contact Center Operations Manager

District Manager - McDonald's (Area Supervisor)

Community / Adult Education Supervisor

Assistant Community Manager

Administrative Assistant / Office Manager – Special Education

Assistant Property Manager - Residential

Program Manager/Training Lead

Supervisor - Integrated Case Management - Full Time - Day Shift - Wyandotte

Security Supervisor

Online Order Filling Team Supervisor

Assistant Dental Office Manager

Manager in Training

Assistant Manager

Case Manager Assistant - Full Time - Nights

Blood Collections Supervisor

Social Worker Assistant / Case Manager Assistant /Supports Coordinator Assistant - Family Services/Children

Supervisor - Switchboard - 40 hrs - Days - Wyandotte

Working Janitorial Supervisor

Production Supervisor-MP&L

Manager, Occupational Safety

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