Top 455 Customer support specialist i Jobs in Taylors, Sc

Customer Support Specialist I
First Bank —Greenville, SC
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
Technical Support - AI Chat and Email - Onsite Greenville, SC
Transcom —Greenville, SC
- From $20 an hour
- Overtime
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Enterprise Onboarding Specialist
RedSail Technologies —Spartanburg, SC
- $35 - $40 an hour
- Hybrid work
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
ADMINISTRATIVE SPECIALIST II
County of Greenville —Greenville County, SC
- $19.22 an hour
- Customer service
- Mid-level
- Office
6d
Order Entry Specialist
Current Lighting Employee Co LLC —Greenville, SC
- $16 - $23 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Office
- Paid holidays
- Disability insurance
Quick Apply
LEGAL SERVICES SPECIALIST I PT-TEMP
County of Greenville —Greenville County, SC
- $17.07 an hour
- Temporary
- Office
- Administrative experience
- High school diploma or GED
Driver Support Specialist-FT
Swift Transportation —Greer, SC
- $18.82 - $26.37 an hour
- Full-time
- High school diploma or GED
- Children
- US work authorization
- Paid training
- Employee stock purchase plan
Quick Apply
3d
Intake Specialist
AdaptHealth, LLC —Greenville, SC
- Full-time
- Background check
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
5d
Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
Document and Data Mgmt Specialist II
Fluor Corporation —Greenville, SC
- $53,500 - $99,500 a year
- Mid-level
- 8 years
- Bachelor's degree
- AD&D insurance
- Disability insurance
5d
Help Desk Support Specialist III
State of South Carolina —Greenville County, SC
- $54,192 - $67,740 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Operations Specialist
AdaptHealth, LLC —Greenville, SC
- Background check
- HIPAA
- Administrative experience
- Paid parental leave
- Health savings account
Quick Apply
5d
Business Intake Compliance Specialist
Ogletree Deakins —Greenville, SC
- $66,388 - $103,990 a year
- Full-time
- Remote
- Customer service
- Research
- Mid-level
- Profit sharing
- Paid parental leave
Customer Care Specialist I
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $19 - $25 an hour
- Weekends as needed
- Mentoring
- Typing
- Communication skills
Quick Apply
Client Service Specialist
Alera Group —Greenville, SC
- $23.00 - $35.90 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Disability insurance
- Health insurance
Operations Specialist (1st Shift, Part-Time & Full-time Hours) Seasonal
Marleylilly —Greer, SC
- $13 an hour
- Overtime
- Computer literacy
- Office
- Ability to lift 50 pounds
Quick Apply
13d
Shipping, Receiving & Inventory Clerk
Action Research Corp —Greer, SC
- Microsoft Outlook
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Inventory Specialist
Trigo ADR Americas —Greer, SC
- $18.15 - $19.25 an hour
- Microsoft Outlook
- Computer literacy
- English
Zone Specialist Full Time
Ollies Bargain Outlet, Inc. —Greenville, SC
- Weekends as needed
- Merchandising
- Maintenance
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
VDC Specialist I
CarolinaPower —Greer, SC
- Full-time
- Microsoft Outlook
- Construction site
- Office

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Customer Support Specialist I

First Bank -
Greenville, SC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Word processing
Spreadsheets
Driver's License
Mainframe
Desktop applications
Productivity software
Industry knowledge of retail banking

Full Job Description

SUMMARY:

The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.

ESSENTIAL FUNCTIONS:

Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.

Returns customer phone messages from after hours.

Performs account transactions including, but not limited to: payments & transfers.

Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.

Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.

Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.

Researches and responds to secure/unsecure customer messages.

Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.

Provide, present and promote Service Excellence to all external and internal customers.

Completes training as assigned.

Completes annual compliance courses.

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.

Adheres to all levels of our Service Excellence standards.

Performs other duties as required.

GENERAL QUALIFICATIONS :

Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.

Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

customer support specialist i jobs in taylors, sc

Customer Support Specialist I

Technical Support - AI Chat and Email - Onsite Greenville, SC

Enterprise Onboarding Specialist

ADMINISTRATIVE SPECIALIST II

Order Entry Specialist

LEGAL SERVICES SPECIALIST I PT-TEMP

Driver Support Specialist-FT

Intake Specialist

Specialist I, Service Desk

Document and Data Mgmt Specialist II

Help Desk Support Specialist III

Operations Specialist

Business Intake Compliance Specialist

Customer Care Specialist I

Client Service Specialist

Operations Specialist (1st Shift, Part-Time & Full-time Hours) Seasonal

Shipping, Receiving & Inventory Clerk

Inventory Specialist

Zone Specialist Full Time

VDC Specialist I

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