Top 518 Customer service manager Jobs in Teaneck, Nj

Area Service Manager (Field Service) - Northeast
LG Electronics —Englewood, NJ
- $100,000 - $107,000 a year
- Remote
- 5 years
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
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3d
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $95,000 a year
- Remote
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
Sea Logistics Customer Care Manager, Key Accounts
Kuehne+Nagel —Jersey City, NJ
- $90,000 - $110,000 a year
- 5 years
- Bachelor's degree
- US work authorization
- Health insurance
- 401(k)
Customer Service Manager, Airport Customer Experience
American Airlines —Newark, NJ
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
7d
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Customer Success Supervisor - Signature - New City, NY
UPS —New York, NY
- $70.26 an hour
- Full-time
- No experience needed
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
3d
Workforce Scheduling Analyst II
Centene —New York, NY
- $27.02 - $48.55 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Service Delivery Manager (SDM)
HCLTech —Passaic, NJ
- $143,000 a year
- Mentoring
- Senior level
- Leadership
4d
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
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5d
First Vice-President, Customer Experience & Assurance
Valley National Bank —Wayne, NJ
- $98,400 - $171,900 a year
- 5 years
- High school diploma or GED
- Senior level
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Client Experience Manager
SAGE INTEGRATION HOLDING S LLC —Parsippany-Troy Hills, NJ
- $85,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Paid holidays
- Health insurance
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6d
Customer Service Team Lead
Weill Cornell Medicine —New York, NY
- $32.03 - $35.22 an hour
- Mid-level
- Bachelor's degree
- 2 years
6d
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —New York, NY
- Full-time
- Mid-level
- Office
- Finance
- Health savings account
- Health insurance
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Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
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4d
Manager of Client Relations
Gotham Cabinetry & Design —Scarsdale, NY
- $60,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- 401(k)
- Paid time off
Quick Apply
Experience Center Supervisor
Lutron Electronics Co., Inc —New York, NY
- $85,000 - $120,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Dental insurance
- Flexible spending account
Director of National Client Experience & Operations
XBP Global —New York, NY
- From $175,000 a year
- Full-time
- 8 years
- Analysis skills
- Math
- Health savings account
- Health insurance
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Project Manager & Client Services - Large Format Printing
Confidential —Carlstadt, NJ
- $80,000 - $85,000 a year
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior Client Service Manager
Gallagher —New York, NY
- $82,000 - $136,500 a year
- Full-time
- High school diploma or GED
- Mentoring
- 1 year
14d

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Area Service Manager (Field Service) - Northeast

LG Electronics -
Englewood, NJ

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Job Details

$100,000 - $107,000 a year
3 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Presentation software
Team leadership
Performance feedback (performance evaluation method)
Client relationship development
Supervising experience
Account management

Full Job Description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Area Service Manager (ASM) overseeing a part of the Northeast region (New York, New Jersey, Pennsylvania).

All candidates must be able to provide coverage in these state metro areas.

In this role you will be responsible for managing and supervising the day to day service activities of the LG Factory Service Technicians (DMST) and all Authorized Service Centers (ASC) within the geographic district of your assigned region.

As an ASM you will provide daily operational support and participate in the strategic guidance of all service providers, to provide an exceptional customer experience.

You will be reporting to the Regional Service Manager (RSM).

Responsibilities:

Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.
Managing the technician's pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.
Preparing individual technician development plas based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.)
Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution.
Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development.
Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement.
Acknowledge emails within 24 business hours – Providing answers or ETA for same
Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate.
Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership.
Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed.
Partner with warranty claims team (ASC & LG) – Provide approvals as needed.
Provide weekly district performance summary – Reporting to LG leadership.
Up to 40% travel within the assigned markets, supporting and developing technicians' capabilities and visiting office locations of ASC to offer support when needed to improve performance.

Qualifications and Requirements:

Bachelor's degree in a business-related field or equivalent work experience
Minimum 5 years supervisory experience with progressively increased responsibilities in a customer or field service organization
Minimum 5 years account management experience – Preferably in a field service organization
Ability to set clear expectations and deliver performance feedback.
Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
Ability to work independently and to travel up to 40%

#LI-DB1

Benefits Offered Full-Time Employees:

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [email protected]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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Refine Your Search

customer service manager jobs in teaneck, nj

Area Service Manager (Field Service) - Northeast

Customer Care Supervisor (Remote)

Sea Logistics Customer Care Manager, Key Accounts

Customer Service Manager, Airport Customer Experience

Call Center Manager

Customer Success Supervisor - Signature - New City, NY

Workforce Scheduling Analyst II

Service Delivery Manager (SDM)

Customer Service/Call Center Manager

First Vice-President, Customer Experience & Assurance

Client Experience Manager

Customer Service Team Lead

Customer Success Manager

Registered Client Administrative Manager

Client Success Manager

Manager of Client Relations

Experience Center Supervisor

Director of National Client Experience & Operations

Project Manager & Client Services - Large Format Printing

Senior Client Service Manager

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