Top 524 Guest services manager Jobs in Temecula, Ca

Vice President of Operations
Cal-a-Vie Spa —Vista, CA
- $125,000 - $175,000 a year
- Weekends as needed
- Microsoft PowerPoint
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Restaurant & Operations Manager
Lucky Strike Entertainment —Murrieta, CA
- $28 - $30 an hour
- Weekends as needed
- Bar
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance
Outdoor Guest Service - Temecula KOA at Vail Lake Resort
KEI Outdoors —Temecula, CA
- $17.50 an hour
- Full-time
- Ability to lift 50 pounds
- Driver's License
- Outdoor work
2d
Front Office Manager
Temecula Creek Inn —Temecula, CA
- $75,000 - $85,000 a year
- Full-time
- Inventory management
- English
- Mid-level
Quick Apply
9d
Hotel & Guest Services Manager
Europa Village Winery and Resort —Temecula, CA
- $72,000 - $79,000 a year
- Weekends as needed
- Inventory management
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Community Director - Luxury Apartment Community
UDR, Inc. —Menifee, CA
- $85,000 - $100,000 a year
- Mid-level
- Office
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
23h
Assistant Guest Experience Manager - Mission Pacific Beach Resort
The Seabird Ocean Resort and Spa —Oceanside, CA
- $70,304 - $81,900 a year
- Weekends as needed
- Management
- Mid-level
- Supervising experience
- Paid jury duty
- Employee stock purchase plan
Assistant General Manager
Marriott International, Inc —Perris, CA
- $70,310 - $80,000 a year
- Weekends as needed
- Sales
- Mid-level
- Hotel
Senior Executive Team Leader ( Sr.Assistant Manager)- Inland Empire
Target —Menifee, CA
- $95,000 - $160,000 a year
- Full-time
- Inventory management
- Fair chance
- Senior level
- Paid holidays
- Disability insurance
1d
Retail Assistant Store Manager - Temecula, CA
LEGO —Temecula, CA
- $30.55 - $32.55 an hour
- Online Application
- Background check
- Computer literacy
- Merchandising
- Disability insurance
- Family leave
General Manager
Aramark —Homeland, CA
- $88,000 - $121,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Disability insurance
- Health insurance
ASSISTANT HOTEL MANAGER
Ponte Winery —Temecula, CA
- $73,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Co Manager
Ulta Beauty, Inc. —Temecula, CA
- $30 - $37 an hour
- Weekends as needed
- Merchandising
- Data analysis skills
- Bachelor's degree
- Dental insurance
- Paid time off
8d
Director of Front Office
Hyatt Vacation Club at The Welk —Escondido, CA
- $102,000 - $110,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Driving
- Relocation assistance
FRONT DESK SUPERVISOR
Temecula Creek Inn —Temecula, CA
- $21 - $23 an hour
- Full-time
- Sales
- Computer literacy
- Writing skills
Quick Apply
9d
Front Desk Agent
Home2 Suites —Temecula, CA
- $17 - $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
3h
General Manager in Training
Lucky Strike Entertainment —Murrieta, CA
- $90,000 - $95,000 a year
- Weekends as needed
- Bar
- Senior level
- Leadership
- Employee stock purchase plan
- Health insurance
Manager
K-1 Speed Inc —Winchester, CA
- $66,560 - $70,000 a year
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
Quick Apply
General Manager
K-1 Speed Inc —Winchester, CA
- $67,000 - $82,500 a year
- Full-time
- High school diploma or GED
- 21 years or older
- Team management
- Health insurance
- Dental insurance
Quick Apply
PM Guest Services Agent
WINDSOR CAPITAL GROUP —Temecula, CA
- $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Typing
- Disability insurance
- Health insurance
Quick Apply

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Vice President of Operations

Cal-a-Vie Spa -
Vista, CA

Quick Apply

Job Details

Full-time
$125,000 - $175,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Microsoft PowerPoint
Vendor relationship building
Professional networking
Confidential information handling
Microsoft Excel
Spa experience
Resort experience
Presentation software
Sales
Operational management
Managing hospitality teams
Performance management
Managerial problem-solving
Food and beverage industry expertise
Risk management
Technical Proficiency
Marketing
Organizational budget management
Senior leadership

Full Job Description

Cal-a-Vie Health Spa is a world-renowned, award-winning luxury wellness resort inspired by the charm of the French countryside. Located in North County San Diego, Cal-a-Vie offers an exclusive, immersive experience that blends European elegance with personalized wellness, fitness, and spa programs. Known for our exceptional service and serene setting, Cal-a-Vie is a destination for guests seeking transformative health and five-star hospitality.

Job Summary

The VP of Operations will lead and enhance the operations of Cal-a-Vie Health Spa. The ideal candidate will oversee the strategic direction and development of our beauty, body, boutique, front desk, housekeeping, Fitness, and guest service departments, ensuring exceptional guest experiences and operational excellence. This role requires a proactive leader who can cultivate a positive working environment while effectively managing staffing, scheduling, operations, and guest satisfaction, including significant time spent with guests and staff.

ESSENTIAL FUNCTIONS

Operations Management:

Support COO in conducting regular staff meetings to ensure all team members are informed about property operations and updates.
Develop, implement, and monitor spa business objectives and goals to improve performance and success.
Respond to emergencies and major issues involving guests or staff with professionalism and efficiency.
Maintain strong relationships with suppliers and service providers to enhance operational effectiveness.
Update and enforce guest service guidelines, ensuring adherence across all departments.
Attend management meetings and share relevant information with the property team.
Ensure compliance with licensing laws, health and safety regulations, and other legal requirements.
Oversee daily operations of the spa, fitness, nutrition, and guest services, including front desk and housekeeping, to uphold high standards.
Support COO with all departments' operations in COO’s absence
Delegate responsibilities effectively to ensure consistent and exceptional guest service.
Proactively anticipate and address guest needs to ensure the highest level of satisfaction.
Engage with guests personally and monitor feedback through surveys to enhance service delivery.
Train staff to be empathetic problem solvers, fostering a culture of cooperation and fairness.
Create an environment that prioritizes personalized customer service and maximizes guest enjoyment.
Host special events and dinners to cultivate community and enhance guest relations.
Manage guest correspondence to ensure consistent communication and follow-up.
Address guest complaints with care, implementing solutions promptly and effectively.
Utilize contact management, scheduling, and timekeeping software proficiently to streamline operations.

Guest Service Management:

Anticipate, identify, and ensure guest needs are being met in the best possible way
Monitor guest satisfaction with personal interaction with the guests, in addition to their comments offered on the guest surveys
Guide staff to become caring problem solvers, cooperative, accommodating, and fair
Create an operating environment to ensure the highest level of personalized customer service and maximize guest satisfaction
Host dinners and other special events as appropriate
Maintain a consistent guest correspondence program
Handle guest complaints and comments; address problems and troubleshooting
Proficient in the operation of the contact management database, scheduling programs, and timekeeping programs
Uphold 90% guest satisfaction rate for guest surveys
Audit classes and services

Team Development

Model exemplary professionalism for staff to emulate and inspire.
Foster a motivating workplace atmosphere characterized by warmth, sincerity, and fun.
Establish clear performance expectations for all managers and their teams.
Implement ongoing training programs to uphold service standards and enhance team skills.
Develop and review job descriptions and set clear goals for staff performance.
Create and uphold independent contractor agreements, ensuring accuracy and compliance.
Participate in the hiring, training, and termination processes for department employees.
Maintain essential records for the efficient operation of the department and ensure legal compliance with labor laws.
Enforce policies and procedures consistently and fairly across all levels of staff.
Address and resolve departmental and personnel issues effectively and professionally.
Guide and mentor team members in their roles, providing constructive feedback and support. Document all relevant discussions and decisions thoroughly.
Coordinate performance reviews for assigned personnel, providing clear evaluations and development opportunities.
Ensure adherence to health and safety regulations, reporting any incidents as required.
Uphold all responsibilities as outlined in the Cal-a-Vie Employee Manual.

POSITION QUALIFICATIONS

Education/Certification: Bachelor’s Degree in Hospitality Management preferred

Knowledge: Knowledge of sales and marketing, food and beverage, and spa operations; Strong guest relations knowledge; Budgeting and revenue knowledge; Basic knowledge of Word, Excel, PowerPoint.

Experience: Experience as a Director of Operations, Resort Manager, or Hotel Manager in a leading luxury resort or hotel, including at least five (5) years’ experience in a senior management role.

Skills/Abilities: Exceptional interpersonal, verbal and written communications skills; well versed in Excel and Word; Strong organizational skills and detail oriented; Ability to understand when confidentiality is necessary; Ability to get along with co-workers and work as a team; Ability to react quickly to resolve problems or conflict; Able to handle high stress in the work environment and turn it into positive energy in the department.

Availability: Able to work hours that include weekdays, weekends, nights, and/or holidays.

Job Type: Full-time

Pay: $125,000.00 - $175,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Vista, CA 92084 (Required)

Ability to Relocate:

Vista, CA 92084: Relocate before starting work (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in temecula, ca

Vice President of Operations

Restaurant & Operations Manager

Outdoor Guest Service - Temecula KOA at Vail Lake Resort

Front Office Manager

Hotel & Guest Services Manager

Community Director - Luxury Apartment Community

Assistant Guest Experience Manager - Mission Pacific Beach Resort

Assistant General Manager

Senior Executive Team Leader ( Sr.Assistant Manager)- Inland Empire

Retail Assistant Store Manager - Temecula, CA

General Manager

ASSISTANT HOTEL MANAGER

Co Manager

Director of Front Office

FRONT DESK SUPERVISOR

Front Desk Agent

General Manager in Training

Manager

General Manager

PM Guest Services Agent

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